Company Officer Ch 5

Question 1

Which of the following elements of communication BEST describes the person who initiates the message? (107)

Answer 1

Sender

Question 2

Which of the following provides the MOST accurate definition of interference? (107)

Answer 2

Anything that may prevent the receiver from completely understanding the message

Question 3

Which of the following is considered one of the five general purposes for interpersonal communication? (108)

Answer 3

Influencing

Question 4

Poise and personal appearance can BEST be described as: (111)

Answer 4

nonverbal components of communication.

Question 5

Focusing on the speaker while ignoring any other distractions is a description of which listening component? (111)

Answer 5

Attending

Question 6

Which of the following listening components describes decoding a message and assigning meaning to it? (112)

Answer 6

Understanding

Question 7

___ is the BEST description for critically analyzing information to determine how accurate it is. (112)

Answer 7

Evaluating

Question 8

Assigning tasks and career counseling are actions BEST described as: (113)

Answer 8

daily oral communication with the crew.

Question 9

The primary types of formal speeches and presentations for company officers include persuasive, instructional, and: (114)

Answer 9

informative.

Question 10

Which of the following BEST describes what an informative speech is used for? (115)

Answer 10

Providing unit-level training

Question 11

Which of the following MOST accurately describes a principle to follow when making an informative speech? (116)

Answer 11

Use redundancy.

Question 12

When giving a public relations speech, the company officer should maintain a ___ throughout the presentation. (116)

Answer 12

positive, noncombative attitude

Question 13

Which of the following provides the MOST accurate description for the role of a public information officer (PIO) in an organization? (116)

Answer 13

Answers media questions on large incidents

Question 14

The appearance and quality of a written document are important for conveying: (117)

Answer 14

credibility.

Question 15

The first step that a company officer should follow in writing any document is to determine: (118)

Answer 15

audience, scope, and purpose.

Question 16

Which of the following MOST accurately describes the purpose for outlining a document? (118)

Answer 16

It helps the writer establish the logical flow of the material.

Question 17

Which of the following provides the MOST accurate, generally accepted guideline for developing a text? (120)

Answer 17

Have someone else proofread the document.

Question 18

Memos and emails are considered to be: (121)

Answer 18

public record.

Question 19

Which of the following would typically be considered the MOST important reason for an organization to enforce an e-mail policy? (121)

Answer 19

Liability protection

Question 20

A memo or e-mail with consistent format and concise/accurate content presents a(an) ___ of the writer. (122)

Answer 20

strong professional image

Question 21

A department’s official letters should be: (123)

Answer 21

reviewed for accuracy.

Question 22

The first step in preparing a narrative report is to: (126)

Answer 22

determine the purpose.

Question 23

Which of the following types of narrative reports states the problem, provides a variety of solutions, and recommends the best solution based on available criteria? (126)

Answer 23

Recommendation

Question 24

Which of the following is the MOST accurate statement in regards to departmental policies and procedures? (128)

Answer 24

Manuals must be revised periodically.

Question 25

Which type of radio is normally operated at a jurisdiction’s telecommunications center but can be scaled down for incident command posts? (129)

Answer 25

Base radio

Question 26

Which communication method is a radio-operated device that allows a station to transmit dispatch information, patient status updates, and other confidential messages? (131)

Answer 26

Mobile data terminal

Question 27

Communications ___ is considered MOST vital to implementation of the National Incident Management System (NIMS). (132)

Answer 27

interoperability

Question 28

The National Incident Management System-Incident Command System (NIMS-ICS) has made the use of ___ mandatory. (133)

Answer 28

clear text radio communications

Question 29

___ is considered one of the five Cs of radio communication. (134)

Answer 29

Capability

Question 30

Which of the following would be considered optimal in radio communications? (135)

Answer 30

A line-of-sight between transmitter and receiver