Company Officer Ch 5 Flashcards
Which of the following elements of communication BEST describes the person who initiates the message? (107)
Sender
Which of the following provides the MOST accurate definition of interference? (107)
Anything that may prevent the receiver from completely understanding the message
Which of the following is considered one of the five general purposes for interpersonal communication? (108)
Influencing
Poise and personal appearance can BEST be described as: (111)
nonverbal components of communication.
Focusing on the speaker while ignoring any other distractions is a description of which listening component? (111)
Attending
Which of the following listening components describes decoding a message and assigning meaning to it? (112)
Understanding
___ is the BEST description for critically analyzing information to determine how accurate it is. (112)
Evaluating
Assigning tasks and career counseling are actions BEST described as: (113)
daily oral communication with the crew.
The primary types of formal speeches and presentations for company officers include persuasive, instructional, and: (114)
informative.
Which of the following BEST describes what an informative speech is used for? (115)
Providing unit-level training
Which of the following MOST accurately describes a principle to follow when making an informative speech? (116)
Use redundancy.
When giving a public relations speech, the company officer should maintain a ___ throughout the presentation. (116)
positive, noncombative attitude
Which of the following provides the MOST accurate description for the role of a public information officer (PIO) in an organization? (116)
Answers media questions on large incidents
The appearance and quality of a written document are important for conveying: (117)
credibility.
The first step that a company officer should follow in writing any document is to determine: (118)
audience, scope, and purpose.
Which of the following MOST accurately describes the purpose for outlining a document? (118)
It helps the writer establish the logical flow of the material.
Which of the following provides the MOST accurate, generally accepted guideline for developing a text? (120)
Have someone else proofread the document.
Memos and emails are considered to be: (121)
public record.
Which of the following would typically be considered the MOST important reason for an organization to enforce an e-mail policy? (121)
Liability protection
A memo or e-mail with consistent format and concise/accurate content presents a(an) ___ of the writer. (122)
strong professional image
A department’s official letters should be: (123)
reviewed for accuracy.
The first step in preparing a narrative report is to: (126)
determine the purpose.
Which of the following types of narrative reports states the problem, provides a variety of solutions, and recommends the best solution based on available criteria? (126)
Recommendation
Which of the following is the MOST accurate statement in regards to departmental policies and procedures? (128)
Manuals must be revised periodically.
Which type of radio is normally operated at a jurisdiction’s telecommunications center but can be scaled down for incident command posts? (129)
Base radio
Which communication method is a radio-operated device that allows a station to transmit dispatch information, patient status updates, and other confidential messages? (131)
Mobile data terminal
Communications ___ is considered MOST vital to implementation of the National Incident Management System (NIMS). (132)
interoperability
The National Incident Management System-Incident Command System (NIMS-ICS) has made the use of ___ mandatory. (133)
clear text radio communications
___ is considered one of the five Cs of radio communication. (134)
Capability
Which of the following would be considered optimal in radio communications? (135)
A line-of-sight between transmitter and receiver
