Company Officer Ch 4 Flashcards
The first step in the planning model is to: (82)
identify the problem that requires a response.
Which actions must a company officer take when encountering situations in which an organization’s plans are inappropriate? (83)
Make an immediate decision.
A company officer should begin to train new employees according to local policies: (84)
once the first duty assignment is given
Which of the following is MOST likely to be affected by the initial impression of new employees while they are being socialized into the department’s culture? (84)
Their motivation
Which of the following BEST describes the advantage of assigning an experienced crew member as a mentor to a new employee? (84)
Provides personal instruction and encouragement
The probationary period of new or promoted personnel should be used to evaluate an employee’s ability to: (84)
fulfill the job requirements.
Which of the following BEST describes the role of first -line supervisors during new personnel’s probationary period? (85)
To both provide guidance as well as to evaluate and observe
The BEST way to explain what is expected of new employees is: (85)
in written form and to seek feedback.
Establishing a professional work environment means that company officers should: (85)
provide opportunities for employees to contribute.
Ensuring a smooth process of assimilating a diverse team is BEST seen as an important means of: (85)
managing change.
Which of the following BEST describes an unfavorable work environment? (86)
Employees are subjected to offensive behaviors.
Failure to follow procedures during a situation of sexual harassment: (86)
can have legal repercussions on officers and organizations.
Which of the following BEST describes who is responsible for eliminating and preventing sexual harassment in the workplace? (86)
All personnel
A company officer’s role in subordinates’ promotions includes: (87)
helping them investigate possible advancements.
A shrinking pool of applicants for volunteer departments is seen as a common departmental challenge of: (87)
retention.
Performance evaluations are generally divided into which two categories? (87)
Formal and informal
Which of the following BEST describes a reason why a leave request may be denied? (88)
Insufficient staffing
Which piece of legislation requires maintaining an accurate record of the hours employees have worked? (88)
Fair Labor Standards Act
Which of the following BEST describes what employee assistance programs (EAP) are designed for? (88)
To help deal with stress in personal and professional life
When looking for potential signs of substance abuse, one symptom: (89)
may not be enough to indicate substance abuse.
What should be the first action a company officer takes before disciplining an employee about an absenteeism problem? (89)
Gather all information about incident from the employee.
Which of the following BEST describes the goal of an aggressive management style? (91)
To dominate or win
Which style of conflict resolution is MOST likely to result in a lose-lose situation? (91
Avoiding
Which style of conflict resolution is MOST likely to focus on the best interests of the organization? (91)
Collaborating
One of the guiding principles of the conflict resolution steps includes: (94)
focusing on common interests
The fourth step in conflict resolution is: (94)
determine alternative options.
Which of the following is MOST likely to be the cause of loss of team unity, personnel transfer, and legal disputes? (94)
Leaving conflicts unresolved
An inconsistent application of the rules may lead to which of the following reasons for personnel breaking the rules? (95)
Resentment
Corrective discipline is BEST defined as training that: (95)
educates rather than punishes.
An employee’s rights during corrective discipline are established by: (95)
local policy or state/provincial laws.
Progressive discipline begins with _____ to correct the first instance of violating a rule. (95)
training and education
In progressive discipline, which of the following types of action is considered the most serious? (96)
Punitive
Which of the following sanctions are MOST likely to be the result of punitive action? (96)
A suspension
Which of the following is MOST likely to be the role of a company officer in disciplinary action? (97)
Using preventative action
During disciplinary procedures, _____ may be lodged by subordinates if an officer does not follow agreement procedures. (97)
grievances
Once collective bargaining negotiations are concluded, the resulting agreement is MOST likely to directly determine: (98)
wages and benefits.
Which of the following BEST describes the company officer’s level of participation in labor/management relations? (98)
May be an active participant in the process
