Company Officer Ch 4

Question 1

The first step in the planning model is to: (82)

Answer 1

identify the problem that requires a response.

Question 2

Which actions must a company officer take when encountering situations in which an organization’s plans are inappropriate? (83)

Answer 2

Make an immediate decision.

Question 3

A company officer should begin to train new employees according to local policies: (84)

Answer 3

once the first duty assignment is given

Question 4

Which of the following is MOST likely to be affected by the initial impression of new employees while they are being socialized into the department’s culture? (84)

Answer 4

Their motivation

Question 5

Which of the following BEST describes the advantage of assigning an experienced crew member as a mentor to a new employee? (84)

Answer 5

Provides personal instruction and encouragement

Question 6

The probationary period of new or promoted personnel should be used to evaluate an employee’s ability to: (84)

Answer 6

fulfill the job requirements.

Question 7

Which of the following BEST describes the role of first -line supervisors during new personnel’s probationary period? (85)

Answer 7

To both provide guidance as well as to evaluate and observe

Question 8

The BEST way to explain what is expected of new employees is: (85)

Answer 8

in written form and to seek feedback.

Question 9

Establishing a professional work environment means that company officers should: (85)

Answer 9

provide opportunities for employees to contribute.

Question 10

Ensuring a smooth process of assimilating a diverse team is BEST seen as an important means of: (85)

Answer 10

managing change.

Question 11

Which of the following BEST describes an unfavorable work environment? (86)

Answer 11

Employees are subjected to offensive behaviors.

Question 12

Failure to follow procedures during a situation of sexual harassment: (86)

Answer 12

can have legal repercussions on officers and organizations.

Question 13

Which of the following BEST describes who is responsible for eliminating and preventing sexual harassment in the workplace? (86)

Answer 13

All personnel

Question 14

A company officer’s role in subordinates’ promotions includes: (87)

Answer 14

helping them investigate possible advancements.

Question 15

A shrinking pool of applicants for volunteer departments is seen as a common departmental challenge of: (87)

Answer 15

retention.

Question 16

Performance evaluations are generally divided into which two categories? (87)

Answer 16

Formal and informal

Question 17

Which of the following BEST describes a reason why a leave request may be denied? (88)

Answer 17

Insufficient staffing

Question 18

Which piece of legislation requires maintaining an accurate record of the hours employees have worked? (88)

Answer 18

Fair Labor Standards Act

Question 19

Which of the following BEST describes what employee assistance programs (EAP) are designed for? (88)

Answer 19

To help deal with stress in personal and professional life

Question 20

When looking for potential signs of substance abuse, one symptom: (89)

Answer 20

may not be enough to indicate substance abuse.

Question 21

What should be the first action a company officer takes before disciplining an employee about an absenteeism problem? (89)

Answer 21

Gather all information about incident from the employee.

Question 22

Which of the following BEST describes the goal of an aggressive management style? (91)

Answer 22

To dominate or win

Question 23

Which style of conflict resolution is MOST likely to result in a lose-lose situation? (91

Answer 23

Avoiding

Question 24

Which style of conflict resolution is MOST likely to focus on the best interests of the organization? (91)

Answer 24

Collaborating

Question 25

One of the guiding principles of the conflict resolution steps includes: (94)

Answer 25

focusing on common interests

Question 26

The fourth step in conflict resolution is: (94)

Answer 26

determine alternative options.

Question 27

Which of the following is MOST likely to be the cause of loss of team unity, personnel transfer, and legal disputes? (94)

Answer 27

Leaving conflicts unresolved

Question 28

An inconsistent application of the rules may lead to which of the following reasons for personnel breaking the rules? (95)

Answer 28

Resentment

Question 29

Corrective discipline is BEST defined as training that: (95)

Answer 29

educates rather than punishes.

Question 30

An employee’s rights during corrective discipline are established by: (95)

Answer 30

local policy or state/provincial laws.

Question 31

Progressive discipline begins with _____ to correct the first instance of violating a rule. (95)

Answer 31

training and education

Question 32

In progressive discipline, which of the following types of action is considered the most serious? (96)

Answer 32

Punitive

Question 33

Which of the following sanctions are MOST likely to be the result of punitive action? (96)

Answer 33

A suspension

Question 34

Which of the following is MOST likely to be the role of a company officer in disciplinary action? (97)

Answer 34

Using preventative action

Question 35

During disciplinary procedures, _____ may be lodged by subordinates if an officer does not follow agreement procedures. (97)

Answer 35

grievances

Question 36

Once collective bargaining negotiations are concluded, the resulting agreement is MOST likely to directly determine: (98)

Answer 36

wages and benefits.

Question 37

Which of the following BEST describes the company officer’s level of participation in labor/management relations? (98)

Answer 37

May be an active participant in the process