Company Officer Ch 3 Flashcards
Which of the following is a leadership trait that BEST describes the ability to make decisions quickly and effectively? (56)
Decisiveness
Which of the following leadership traits refers to the application of a consistent set of morals or values to the decision-making process? (56)
Integrity
Which of the following leadership traits BEST describes providing support for others to succeed in accomplishing organizational and personal goals? (57)
Empowerment
An anonymous survey of subordinates, peers, and superiors that includes objective responses to questions about an officer’s leadership traits is referred to as a: (57)
360-degree feedback evaluation
_____ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition. (57)
Seeing opportunities
Giving subordinates the tools and methods to solve the problem or to make the change is referred to as: (58)
enabling others to act.
The abilities to identify components of a situation, assess the need for action, and determine the nature of necessary intervention are necessary for creating: (58)
command presence.
Which of the following steps is the first one a company officer should take to create command presence? (58)
Develop the strategy and tactics required to resolve the situation.
Agreed-upon philosophical principles that define correct and proper behavior for society are referred to as: (59)
ethics.
Not all decisions are clear and may involve many choices that fall into the _____ range between the two extremes of right and wrong. (59)
gray
Shopping for personal items during inspections or pre-fire planning is BEST described as a lack of: (59)
ethical conduct.
Which of the following incidents may be a result from the lack of ethical conduct? (59)
Using the station to conduct a private business
Society tends to expect a(an) _____ level of ethical conduct from members of the emergency services. (60)
higher
Personal ethics are learned primarily from which of the following sources? (60)
Family
A common cause of unethical conduct in fire and emergency services organizations is: (61)
short-cut mentality.
A commonly encountered variety of unethical behavior is: (61)
lying.
Which of the following reasons for lying refers to an increase in perceived competence of an individual in the eyes of others?(61)
Self-esteem.
Pretending an action is legal or ethical is BEST described as _____ of unethical behavior. (62)
justification
Which of the following occurs when an individual has justified unethical action internally? (62)
It becomes easier to commit unethical actions
Which of the following should be a brief written statement of the organization’s values and expected behavior of both management and membership? (62)
Ethics program
Which of the following people are responsible for the ethical culture within an organization? (62)
Entire organization
Formal training in an organization’s ethics program for all personnel should be provided first at which point in employee training? (62)
Entry level
How often should refresher courses that focus on ethical questions be a part of the organization’s training schedule? (62)
Annually
Although a written code of ethics can strengthen an organization’s culture, which of the following will provide additional tools for dealing with ethical issues as they arise? (62)
Training
Which of the following terms describes the processes of directing, overseeing, and controlling the activities of other individuals? (63)
Supervision
Which of the following terms refers to the administration and control of projects, programs, situations, or organizations? (64)
Management
Anyone who is responsible for activities of one or more subordinate employees is referred to as: (64)
Supervisor
In order to motivate subordinates to do the same, company officer’s must adhere to a standard of ethical, moral, and _____ behavior. (64)
legal
Usually the most effective method for assisting employees on how to resolve personal problems is done by referring them to the organization’s: (65)
employee assistance program.
Which of the following is a trait that undermines a company officer’s authority and ability to lead their unit? (65)
Lack of consistency
When establishing priorities for their unit, a company officer’s priorities should be based primarily on services provided and: (65)
the mission of the organization.
Being able to manage time more effectively and to direct energy toward goals and objectives that provide the greatest good for the unit and community is a result of: (65)
having priorities.
A first line supervisor should categorize activities into three levels of priority, including: (65)
emergency response
Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _____ preparation for an emergency response. (65)
indirect
In order to mitigate tension between unit members, company officers should counsel employees: (66)
when necessary.
Which of the following BEST ensures the problem solving process does not limit member participation? (66)
Brainstorming
Goals and objectives must be communicated quickly and efficiently in order for subordinates to understand: (67)
the commander’s intent.
One of the basic principles in building an effective team is to: (68)
inform each person how they fit into the team.
The four-stage development model for becoming a cohesive team is: (69)
forming, storming, norming, and performing.
A company officer that motivates and supports personnel can create a work environment where personnel: (70)
can be invested in their work
As a part of motivating and supporting their personnel, a company officer can empower their employees to help: (70)
increase productivity.
The first step in motivating and supporting personnel through empowerment is to: (70)
identify the problem.
When motivating and supporting personnel, rewards are _____ as motivational techniques: (71)
critical
Reward and award programs are MOST critical to which type of fire and emergency organization? (71)
Volunteer
When should rewards be given following an accomplishment in an organization? (72)
As soon as possible
Teaching and directing subordinates through encouragement and advice is referred to as: (72)
coaching.
A formal process which assists in identifying and resolving personal, behavioral, or career problems affecting performance is referred to as: (72)
counseling.
In the four-step method of counseling, the first step is to: (72)
describe current performance
When mentoring employees, the mentor should participate: (73)
voluntarily and enthusiastically
When motivating and supporting personnel, company officer should acknowledge accomplishments that are appropriate and earned in order to have: (73)
continued meaning
When applying management principles, a Level I Fire Officer should be prepared to manage multi-company incidents before the arrival of: (74)
a new employee.
NFPA®1021 uses the term “management” in conjunction with Level I and II Fire Officer responsibilities such as: (75)
information, incident, and human resources.
The management function of coordinating tasks and resources to accomplish a unit’s goals and objectives is referred to as: (75)
organizing.
Establishing and implementing mechanisms to ensure objectives are attained is referred to as the management function of: (75)
controlling.
Which type of management skills involve computer skills, knowledge of laws or codes, report writing, and data analysis? (76)
administrative.
Which type of management function helps to determine in advance what an organization, group, or individual should do and how it will get done? (76)
Planning
Which type of plans includes policies, procedures, and rules that are used frequently to manage the day-to-day emergency and non-emergency unit activities? (76)
Standing
Which of the following may be advisable when tracking the task progress of more complex tasks? (77)
Flow or PERT charts
