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Company Officer 5th Edition > Company Officer Ch 3 > Flashcards

Company Officer Ch 3 Flashcards

1
Q

Which of the following is a leadership trait that BEST describes the ability to make decisions quickly and effectively? (56)

A

Decisiveness

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2
Q

Which of the following leadership traits refers to the application of a consistent set of morals or values to the decision-making process? (56)

A

Integrity

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3
Q

Which of the following leadership traits BEST describes providing support for others to succeed in accomplishing organizational and personal goals? (57)

A

Empowerment

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4
Q

An anonymous survey of subordinates, peers, and superiors that includes objective responses to questions about an officer’s leadership traits is referred to as a: (57)

A

360-degree feedback evaluation

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5
Q

_____ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition. (57)

A

Seeing opportunities

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6
Q

Giving subordinates the tools and methods to solve the problem or to make the change is referred to as: (58)

A

enabling others to act.

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7
Q

The abilities to identify components of a situation, assess the need for action, and determine the nature of necessary intervention are necessary for creating: (58)

A

command presence.

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8
Q

Which of the following steps is the first one a company officer should take to create command presence? (58)

A

Develop the strategy and tactics required to resolve the situation.

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9
Q

Agreed-upon philosophical principles that define correct and proper behavior for society are referred to as: (59)

A

ethics.

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10
Q

Not all decisions are clear and may involve many choices that fall into the _____ range between the two extremes of right and wrong. (59)

A

gray

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11
Q

Shopping for personal items during inspections or pre-fire planning is BEST described as a lack of: (59)

A

ethical conduct.

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12
Q

Which of the following incidents may be a result from the lack of ethical conduct? (59)

A

Using the station to conduct a private business

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13
Q

Society tends to expect a(an) _____ level of ethical conduct from members of the emergency services. (60)

A

higher

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14
Q

Personal ethics are learned primarily from which of the following sources? (60)

A

Family

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15
Q

A common cause of unethical conduct in fire and emergency services organizations is: (61)

A

short-cut mentality.

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16
Q

A commonly encountered variety of unethical behavior is: (61)

A

lying.

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17
Q

Which of the following reasons for lying refers to an increase in perceived competence of an individual in the eyes of others?(61)

A

Self-esteem.

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18
Q

Pretending an action is legal or ethical is BEST described as _____ of unethical behavior. (62)

A

justification

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19
Q

Which of the following occurs when an individual has justified unethical action internally? (62)

A

It becomes easier to commit unethical actions

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20
Q

Which of the following should be a brief written statement of the organization’s values and expected behavior of both management and membership? (62)

A

Ethics program

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21
Q

Which of the following people are responsible for the ethical culture within an organization? (62)

A

Entire organization

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22
Q

Formal training in an organization’s ethics program for all personnel should be provided first at which point in employee training? (62)

A

Entry level

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23
Q

How often should refresher courses that focus on ethical questions be a part of the organization’s training schedule? (62)

A

Annually

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24
Q

Although a written code of ethics can strengthen an organization’s culture, which of the following will provide additional tools for dealing with ethical issues as they arise? (62)

A

Training

25
Q

Which of the following terms describes the processes of directing, overseeing, and controlling the activities of other individuals? (63)

A

Supervision

26
Q

Which of the following terms refers to the administration and control of projects, programs, situations, or organizations? (64)

A

Management

27
Q

Anyone who is responsible for activities of one or more subordinate employees is referred to as: (64)

A

Supervisor

28
Q

In order to motivate subordinates to do the same, company officer’s must adhere to a standard of ethical, moral, and _____ behavior. (64)

A

legal

29
Q

Usually the most effective method for assisting employees on how to resolve personal problems is done by referring them to the organization’s: (65)

A

employee assistance program.

30
Q

Which of the following is a trait that undermines a company officer’s authority and ability to lead their unit? (65)

A

Lack of consistency

31
Q

When establishing priorities for their unit, a company officer’s priorities should be based primarily on services provided and: (65)

A

the mission of the organization.

32
Q

Being able to manage time more effectively and to direct energy toward goals and objectives that provide the greatest good for the unit and community is a result of: (65)

A

having priorities.

33
Q

A first line supervisor should categorize activities into three levels of priority, including: (65)

A

emergency response

34
Q

Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _____ preparation for an emergency response. (65)

A

indirect

35
Q

In order to mitigate tension between unit members, company officers should counsel employees: (66)

A

when necessary.

36
Q

Which of the following BEST ensures the problem solving process does not limit member participation? (66)

A

Brainstorming

37
Q

Goals and objectives must be communicated quickly and efficiently in order for subordinates to understand: (67)

A

the commander’s intent.

38
Q

One of the basic principles in building an effective team is to: (68)

A

inform each person how they fit into the team.

39
Q

The four-stage development model for becoming a cohesive team is: (69)

A

forming, storming, norming, and performing.

40
Q

A company officer that motivates and supports personnel can create a work environment where personnel: (70)

A

can be invested in their work

41
Q

As a part of motivating and supporting their personnel, a company officer can empower their employees to help: (70)

A

increase productivity.

42
Q

The first step in motivating and supporting personnel through empowerment is to: (70)

A

identify the problem.

43
Q

When motivating and supporting personnel, rewards are _____ as motivational techniques: (71)

A

critical

44
Q

Reward and award programs are MOST critical to which type of fire and emergency organization? (71)

A

Volunteer

45
Q

When should rewards be given following an accomplishment in an organization? (72)

A

As soon as possible

46
Q

Teaching and directing subordinates through encouragement and advice is referred to as: (72)

A

coaching.

47
Q

A formal process which assists in identifying and resolving personal, behavioral, or career problems affecting performance is referred to as: (72)

A

counseling.

48
Q

In the four-step method of counseling, the first step is to: (72)

A

describe current performance

49
Q

When mentoring employees, the mentor should participate: (73)

A

voluntarily and enthusiastically

50
Q

When motivating and supporting personnel, company officer should acknowledge accomplishments that are appropriate and earned in order to have: (73)

A

continued meaning

51
Q

When applying management principles, a Level I Fire Officer should be prepared to manage multi-company incidents before the arrival of: (74)

A

a new employee.

52
Q

NFPA®1021 uses the term “management” in conjunction with Level I and II Fire Officer responsibilities such as: (75)

A

information, incident, and human resources.

53
Q

The management function of coordinating tasks and resources to accomplish a unit’s goals and objectives is referred to as: (75)

A

organizing.

54
Q

Establishing and implementing mechanisms to ensure objectives are attained is referred to as the management function of: (75)

A

controlling.

55
Q

Which type of management skills involve computer skills, knowledge of laws or codes, report writing, and data analysis? (76)

A

administrative.

56
Q

Which type of management function helps to determine in advance what an organization, group, or individual should do and how it will get done? (76)

A

Planning

57
Q

Which type of plans includes policies, procedures, and rules that are used frequently to manage the day-to-day emergency and non-emergency unit activities? (76)

A

Standing

58
Q

Which of the following may be advisable when tracking the task progress of more complex tasks? (77)

A

Flow or PERT charts

Company Officer 5th Edition (10 decks)

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