Communicator Traits Flashcards
Communication Apprehension
Fear or anxiety of communicating
3 Treatments for Speech Anxiety
- Systematic Desensitization
- Cognitive Reconstructing
- Skills Training
Systematic Desensitization
-Focus on identifying & reducing physiological responses to fear
Cognitive Reconstructing
Focus: replace negative self talk with positive
Skills Training
Practicing/developing skills
Performance Orientation
-One exact way
Communication Orientation
-natural
-direct
more like conversation
Aggression
Application of pressure on another person
4 Traits of Aggression
- Assertiveness
- Agumentativeness
- Hostility
- Verbal Insults
Assertiveness
- putting your rights first without hampering others
- want to know what people want
- lowest amount of pressure
Agumentativeness
- willing to discuss controversial tops
- ability to defend point of view
- essential if you want to be a leader
Hostility
open display of anger
- venting
- dominating
Verbal Insults
speaking in attacking/insulting manner
Rhetorically Sensitive
- effective com arise from a sensitive style
- reflects care in audience by adjusting and adapting messages
- sensitivities of specific audience
Noble self
- Stick to personal ideals
- speaking your mind
Rhetorical reflector
Moderate themselves to others wishes
“doormat”
Conversational style
- Influences both senders & receivers
- how we choose to farm messages (S)
- how we interpret (R)
- everyone has unique style
Conversational Signals
- Tone
- Pace
- Volume
- Intonation
Conversational Devices
- Expressive reactions
- asking questions
- complaining
- matching
Immediacy
- Effective communication style
- open expressing of liking and acceptance of another
Outcomes of Immediate Style
- Increased mutual liking
- More approachable
- increased solidarity
- decreased anxiety
- decreased status of difference
increase perceptions of communication competeces
Verbal immediacy techniques
- expressive
- self-disclosive
- caring and appreciation
- responsive
- direct reference
- praise
- inclusive
- future-oriented
Nonverbal Immmediacy Techniques
- dressing
- leaning toward a person
- nodding
- eye contact
- smiling
- interested voice
- sitting closer
- honoring time
Small Group
Consist of 3-7 people
key factor –> COMMON GOAL
Assembly effect
groups make better decisions vs superior individual
Synergy
total amount of group effort
intrinsic synergy
takes away from the task
effective synergy
the task
Structuration Theory
each person behaving w/in role that is expected
reinforced by group
4 Roles that are particularly crucial
info gatherer
discusser
evaluator
inplementer/doer
Phases of Group Development
Behavior → expectation → fulfillment of expectation → role development → group structuration
4 Contradictions inherent in ALL group processes
- Quality decision, outcome or results in deadlines
- task work vs. interpersonal work
- individual goal vs. group goals
- agreement vs. disagreement
