Communicator Traits

Question 1

Communication Apprehension

Answer 1

Fear or anxiety of communicating

Question 2

3 Treatments for Speech Anxiety

Answer 2

• Systematic Desensitization
• Cognitive Reconstructing
• Skills Training

Question 3

Systematic Desensitization

Answer 3

-Focus on identifying & reducing physiological responses to fear

Question 4

Cognitive Reconstructing

Answer 4

Focus: replace negative self talk with positive

Question 5

Skills Training

Answer 5

Practicing/developing skills

Question 6

Performance Orientation

Answer 6

-One exact way

Question 7

Communication Orientation

Answer 7

-natural
-direct
more like conversation

Question 8

Aggression

Answer 8

Application of pressure on another person

Question 9

4 Traits of Aggression

Answer 9

• Assertiveness
• Agumentativeness
• Hostility
• Verbal Insults

Question 10

Assertiveness

Answer 10

• putting your rights first without hampering others
• want to know what people want
• lowest amount of pressure

Question 11

Agumentativeness

Answer 11

• willing to discuss controversial tops
• ability to defend point of view
• essential if you want to be a leader

Question 12

Hostility

Answer 12

open display of anger

• venting
• dominating

Question 13

Verbal Insults

Answer 13

speaking in attacking/insulting manner

Question 14

Rhetorically Sensitive

Answer 14

• effective com arise from a sensitive style
• reflects care in audience by adjusting and adapting messages
• sensitivities of specific audience

Question 15

Noble self

Answer 15

• Stick to personal ideals

- speaking your mind

Question 16

Rhetorical reflector

Answer 16

Moderate themselves to others wishes

“doormat”

Question 17

Conversational style

Answer 17

• Influences both senders & receivers
• how we choose to farm messages (S)
• how we interpret (R)
• everyone has unique style

Question 18

Conversational Signals

Answer 18

• Tone
• Pace
• Volume
• Intonation

Question 19

Conversational Devices

Answer 19

• Expressive reactions
• asking questions
• complaining
• matching

Question 20

Immediacy

Answer 20

• Effective communication style

- open expressing of liking and acceptance of another

Question 21

Outcomes of Immediate Style

Answer 21

• Increased mutual liking
• More approachable
• increased solidarity
• decreased anxiety
• decreased status of difference
  increase perceptions of communication competeces

Question 22

Verbal immediacy techniques

Answer 22

• expressive
• self-disclosive
• caring and appreciation
• responsive
• direct reference
• praise
• inclusive
• future-oriented

Question 23

Nonverbal Immmediacy Techniques

Answer 23

• dressing
• leaning toward a person
• nodding
• eye contact
• smiling
• interested voice
• sitting closer
• honoring time

Question 24

Small Group

Answer 24

Consist of 3-7 people

key factor –> COMMON GOAL

Question 25

Assembly effect

Answer 25

groups make better decisions vs superior individual

Question 26

Synergy

Answer 26

total amount of group effort

Question 27

intrinsic synergy

Answer 27

takes away from the task

Question 28

effective synergy

Answer 28

the task

Question 29

Structuration Theory

Answer 29

each person behaving w/in role that is expected

reinforced by group

Question 30

4 Roles that are particularly crucial

Answer 30

info gatherer
discusser
evaluator
inplementer/doer

Question 31

Phases of Group Development

Answer 31

Behavior → expectation → fulfillment of expectation → role development → group structuration

Question 32

4 Contradictions inherent in ALL group processes

Answer 32

• Quality decision, outcome or results in deadlines
• task work vs. interpersonal work
• individual goal vs. group goals
• agreement vs. disagreement