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clinical skills > communications 1 > Flashcards

communications 1 Flashcards

1
Q

What is communications?

A

The giving and receiving of information between two or more people

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2
Q

What is communications?

A

The giving and receiving of information between two or more people

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3
Q

What does communication include?

A

Sharing information, thoughts, feelings with someone else

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4
Q

What is a two way process?

A

How the other person responds you sets the scene for what to do next

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5
Q

what is the need to communicate?

A 
Non social or biological drives
dependency 
dominance 
sex 
aggression 
self esteem
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6
Q

What is non social or biological drive communication ?

A

Communication of information needed to survive

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7
Q

What is dependency communication?

A

Drive for acceptance, protection and guidance

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8
Q

What is affiliation communication?

A

Drive for affiliation, friendship, intimacy

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9
Q

What is dominance communication?

A

A desire for status, recognition, power

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10
Q

What is sex communication?

A

A desire to propagate the species

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11
Q

What is Self esteem communication?

A

A desire for approval, respect, identity

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12
Q

How much does verbal communication account for?

A
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13
Q

How much does non verbal communication account for ?

A

> 65%

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14
Q

What types of communication do you have ?

A

Verbal and non verbal

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15
Q

What is non verbal communication?

A

Physical contact

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16
Q

What does non verbal communication show?

A

Can be reassuring, easily misinterpreted

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17
Q

What expressions can you have for physical contact?q

A

Expression of intimacy
Expression of reassurance
Expression of aggression

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18
Q

What is physical proximity?

A

Importance cue for dominance or intimacy
varies widely between cultures
closer the individual the more intimate

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19
Q

what physical proximity should you have for public space ?

A

> =4m

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20
Q

What physical proximity should you have for social space?

A

1.3-4m

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21
Q

What physical proximity should you have for personal space?

A

0.5-1.3m

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22
Q

What physical proximity should you have for intimate space ?

A

0-0.5m

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23
Q

What is orientation non verbal communication?

A

The position of an individual relative to another

looking down generally infers dominance/ superiority

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24
Q

What does body language tell about communication?

A 
Posture 
Gesture 
Head nods
Facial expression 
Eyes (Pupil, contact, movement)
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25
What is Body posture communication?
Signals an individuals emotional state and attitude towards others Culture influences and fashions are important in interpreting posture
26
What type of Body language should you have?
- Open body language - Appear friendly - Lean forward slight to convey feeling that you are interested - Maintain good eye contact - movement of hands, feet or other parts of body may be used to communicate definite message
27
What can body gesture be used for?
Indicate size or number of described subjects Point to specific people or objects Provide emphasis Give illustration of shape, movement or form
28
What are facial expression communications?
Powerful form of communication. | -The ability of humans to control expressions irrespectively of the emotion.
29
What do different eyebrow expressions mean?
``` Fully raised - Disbelief Half raised- suprise Relaxed- no comment Half lowered- Puzzled Fully lowered - angry ```
30
What do different mouth expressions mean?
Upturned- smile/pleasure | Downturned- frown/displeasure
31
What parts of eyes show expressions?
Pupil size eye movements eye contact
32
What amount of people keep eye contact when speaking?
35%
33
What amount of people keep eye contact when listening ?
90%
34
What does appearance help to communicate ?
Personal appearance influences how an individual sees themselves and would like yo be treated by others
35
Wat type of social techniques are there?
Contact Proximity Personal space
36
What type of paralinguistics are there?
``` Intonation Rate of speech pitch volume pauses speech errors ```
37
What does intonation mean?
Changing meaning of sentence where you stress the point
38
What does rate of speech show?
Too quick -nervous, excited confusing Too slow -bored, appears disinterested
39
How does pitch effect communication?
High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems
40
How does volume effect communication?
High volume - important points | to maintain interest
41
When do you use pauses in communication ?
Silence to take notes | Pause if giving patient to much information
42
What is synchrony?
Adapting non verbal behaviour to match or complement that of patient
43
What is pacing?
The movement of the practitioner reflects that of patient
44
How should speech be?
Clear and simple
45
What does CLOSER stand for?
``` Control distractions and interruptions Lean forward slight towards patient Open and non defensive posture Squarely face the patient Eye contact as appropriate Respect the patients personal space ```
46
What does communication include?
Sharing information, thoughts, feelings with someone else
47
What is a two way process?
How the other person responds you sets the scene for what to do next
48
what is the need to communicate?
``` Non social or biological drives dependency dominance sex aggression self esteem ```
49
What is non social or biological drive communication ?
Communication of information needed to survive
50
What is dependency communication?
Drive for acceptance, protection and guidance
51
What is affiliation communication?
Drive for affiliation, friendship, intimacy
52
What is dominance communication?
A desire for status, recognition, power
53
What is sex communication?
A desire to propagate the species
54
What is Self esteem communication?
A desire for approval, respect, identity
55
How much does verbal communication account for?
56
How much does non verbal communication account for ?
>65%
57
What types of communication do you have ?
Verbal and non verbal
58
What is non verbal communication?
Physical contact
59
What does non verbal communication show?
Can be reassuring, easily misinterpreted
60
What expressions can you have for physical contact?q
Expression of intimacy Expression of reassurance Expression of aggression
61
What is physical proximity?
Importance cue for dominance or intimacy varies widely between cultures closer the individual the more intimate
62
what physical proximity should you have for public space ?
>=4m
63
What physical proximity should you have for social space?
1.3-4m
64
What physical proximity should you have for personal space?
0.5-1.3m
65
What physical proximity should you have for intimate space ?
0-0.5m
66
What is orientation non verbal communication?
The position of an individual relative to another | looking down generally infers dominance/ superiority
67
What does body language tell about communication?
``` Posture Gesture Head nods Facial expression Eyes (Pupil, contact, movement) ```
68
What is Body posture communication?
Signals an individuals emotional state and attitude towards others Culture influences and fashions are important in interpreting posture
69
What type of Body language should you have?
- Open body language - Appear friendly - Lean forward slight to convey feeling that you are interested - Maintain good eye contact - movement of hands, feet or other parts of body may be used to communicate definite message
70
What can body gesture be used for?
Indicate size or number of described subjects Point to specific people or objects Provide emphasis Give illustration of shape, movement or form
71
What are facial expression communications?
Powerful form of communication. | -The ability of humans to control expressions irrespectively of the emotion.
72
What do different eyebrow expressions mean?
``` Fully raised - Disbelief Half raised- suprise Relaxed- no comment Half lowered- Puzzled Fully lowered - angry ```
73
What do different mouth expressions mean?
Upturned- smile/pleasure | Downturned- frown/displeasure
74
What parts of eyes show expressions?
Pupil size eye movements eye contact
75
What amount of people keep eye contact when speaking?
35%
76
What amount of people keep eye contact when listening ?
90%
77
What does appearance help to communicate ?
Personal appearance influences how an individual sees themselves and would like yo be treated by others
78
Wat type of social techniques are there?
Contact Proximity Personal space
79
What type of paralinguistics are there?
``` Intonation Rate of speech pitch volume pauses speech errors ```
80
What does intonation mean?
Changing meaning of sentence where you stress the point
81
What does rate of speech show?
Too quick -nervous, excited confusing Too slow -bored, appears disinterested
82
How does pitch effect communication?
High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems
83
How does volume effect communication?
High volume - important points | to maintain interest
84
When do you use pauses in communication ?
Silence to take notes | Pause if giving patient to much information
85
What is synchrony?
Adapting non verbal behaviour to match or complement that of patient
86
What is pacing?
The movement of the practitioner reflects that of patient
87
How should speech be?
Clear and simple
88
What does CLOSER stand for?
``` Control distractions and interruptions Lean forward slight towards patient Open and non defensive posture Squarely face the patient Eye contact as appropriate Respect the patients personal space ```

clinical skills (13 decks)

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