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clinical skills > communications 1 > Flashcards

communications 1 Flashcards

1
Q

What is communications?

A

The giving and receiving of information between two or more people

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2
Q

What is communications?

A

The giving and receiving of information between two or more people

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3
Q

What does communication include?

A

Sharing information, thoughts, feelings with someone else

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4
Q

What is a two way process?

A

How the other person responds you sets the scene for what to do next

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5
Q

what is the need to communicate?

A 
Non social or biological drives
dependency 
dominance 
sex 
aggression 
self esteem
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6
Q

What is non social or biological drive communication ?

A

Communication of information needed to survive

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7
Q

What is dependency communication?

A

Drive for acceptance, protection and guidance

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8
Q

What is affiliation communication?

A

Drive for affiliation, friendship, intimacy

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9
Q

What is dominance communication?

A

A desire for status, recognition, power

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10
Q

What is sex communication?

A

A desire to propagate the species

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11
Q

What is Self esteem communication?

A

A desire for approval, respect, identity

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12
Q

How much does verbal communication account for?

A
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13
Q

How much does non verbal communication account for ?

A

> 65%

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14
Q

What types of communication do you have ?

A

Verbal and non verbal

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15
Q

What is non verbal communication?

A

Physical contact

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16
Q

What does non verbal communication show?

A

Can be reassuring, easily misinterpreted

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17
Q

What expressions can you have for physical contact?q

A

Expression of intimacy
Expression of reassurance
Expression of aggression

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18
Q

What is physical proximity?

A

Importance cue for dominance or intimacy
varies widely between cultures
closer the individual the more intimate

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19
Q

what physical proximity should you have for public space ?

A

> =4m

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20
Q

What physical proximity should you have for social space?

A

1.3-4m

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21
Q

What physical proximity should you have for personal space?

A

0.5-1.3m

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22
Q

What physical proximity should you have for intimate space ?

A

0-0.5m

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23
Q

What is orientation non verbal communication?

A

The position of an individual relative to another

looking down generally infers dominance/ superiority

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24
Q

What does body language tell about communication?

A 
Posture 
Gesture 
Head nods
Facial expression 
Eyes (Pupil, contact, movement)
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25
Q

What is Body posture communication?

A

Signals an individuals emotional state and attitude towards others
Culture influences and fashions are important in interpreting posture

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26
Q

What type of Body language should you have?

A
  • Open body language
  • Appear friendly
  • Lean forward slight to convey feeling that you are interested
  • Maintain good eye contact
  • movement of hands, feet or other parts of body may be used to communicate definite message
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27
Q

What can body gesture be used for?

A

Indicate size or number of described subjects
Point to specific people or objects
Provide emphasis
Give illustration of shape, movement or form

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28
Q

What are facial expression communications?

A

Powerful form of communication.

-The ability of humans to control expressions irrespectively of the emotion.

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29
Q

What do different eyebrow expressions mean?

A 
Fully raised - Disbelief
Half raised- suprise
Relaxed- no comment 
Half lowered- Puzzled 
Fully lowered - angry
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30
Q

What do different mouth expressions mean?

A

Upturned- smile/pleasure

Downturned- frown/displeasure

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31
Q

What parts of eyes show expressions?

A

Pupil size
eye movements
eye contact

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32
Q

What amount of people keep eye contact when speaking?

A

35%

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33
Q

What amount of people keep eye contact when listening ?

A

90%

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34
Q

What does appearance help to communicate ?

A

Personal appearance influences how an individual sees themselves and would like yo be treated by others

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35
Q

Wat type of social techniques are there?

A

Contact
Proximity
Personal space

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36
Q

What type of paralinguistics are there?

A 
Intonation 
Rate of speech
pitch 
volume 
pauses
speech errors
37
Q

What does intonation mean?

A

Changing meaning of sentence where you stress the point

38
Q

What does rate of speech show?

A

Too quick
-nervous, excited confusing

Too slow
-bored, appears disinterested

39
Q

How does pitch effect communication?

A

High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems

40
Q

How does volume effect communication?

A

High volume - important points

to maintain interest

41
Q

When do you use pauses in communication ?

A

Silence to take notes

Pause if giving patient to much information

42
Q

What is synchrony?

A

Adapting non verbal behaviour to match or complement that of patient

43
Q

What is pacing?

A

The movement of the practitioner reflects that of patient

44
Q

How should speech be?

A

Clear and simple

45
Q

What does CLOSER stand for?

A 
Control distractions and interruptions 
Lean forward slight towards patient 
Open and non defensive posture 
Squarely face the patient 
Eye contact as appropriate 
Respect the patients personal space
46
Q

What does communication include?

A

Sharing information, thoughts, feelings with someone else

47
Q

What is a two way process?

A

How the other person responds you sets the scene for what to do next

48
Q

what is the need to communicate?

A 
Non social or biological drives
dependency 
dominance 
sex 
aggression 
self esteem
49
Q

What is non social or biological drive communication ?

A

Communication of information needed to survive

50
Q

What is dependency communication?

A

Drive for acceptance, protection and guidance

51
Q

What is affiliation communication?

A

Drive for affiliation, friendship, intimacy

52
Q

What is dominance communication?

A

A desire for status, recognition, power

53
Q

What is sex communication?

A

A desire to propagate the species

54
Q

What is Self esteem communication?

A

A desire for approval, respect, identity

55
Q

How much does verbal communication account for?

A
56
Q

How much does non verbal communication account for ?

A

> 65%

57
Q

What types of communication do you have ?

A

Verbal and non verbal

58
Q

What is non verbal communication?

A

Physical contact

59
Q

What does non verbal communication show?

A

Can be reassuring, easily misinterpreted

60
Q

What expressions can you have for physical contact?q

A

Expression of intimacy
Expression of reassurance
Expression of aggression

61
Q

What is physical proximity?

A

Importance cue for dominance or intimacy
varies widely between cultures
closer the individual the more intimate

62
Q

what physical proximity should you have for public space ?

A

> =4m

63
Q

What physical proximity should you have for social space?

A

1.3-4m

64
Q

What physical proximity should you have for personal space?

A

0.5-1.3m

65
Q

What physical proximity should you have for intimate space ?

A

0-0.5m

66
Q

What is orientation non verbal communication?

A

The position of an individual relative to another

looking down generally infers dominance/ superiority

67
Q

What does body language tell about communication?

A 
Posture 
Gesture 
Head nods
Facial expression 
Eyes (Pupil, contact, movement)
68
Q

What is Body posture communication?

A

Signals an individuals emotional state and attitude towards others
Culture influences and fashions are important in interpreting posture

69
Q

What type of Body language should you have?

A
  • Open body language
  • Appear friendly
  • Lean forward slight to convey feeling that you are interested
  • Maintain good eye contact
  • movement of hands, feet or other parts of body may be used to communicate definite message
70
Q

What can body gesture be used for?

A

Indicate size or number of described subjects
Point to specific people or objects
Provide emphasis
Give illustration of shape, movement or form

71
Q

What are facial expression communications?

A

Powerful form of communication.

-The ability of humans to control expressions irrespectively of the emotion.

72
Q

What do different eyebrow expressions mean?

A 
Fully raised - Disbelief
Half raised- suprise
Relaxed- no comment 
Half lowered- Puzzled 
Fully lowered - angry
73
Q

What do different mouth expressions mean?

A

Upturned- smile/pleasure

Downturned- frown/displeasure

74
Q

What parts of eyes show expressions?

A

Pupil size
eye movements
eye contact

75
Q

What amount of people keep eye contact when speaking?

A

35%

76
Q

What amount of people keep eye contact when listening ?

A

90%

77
Q

What does appearance help to communicate ?

A

Personal appearance influences how an individual sees themselves and would like yo be treated by others

78
Q

Wat type of social techniques are there?

A

Contact
Proximity
Personal space

79
Q

What type of paralinguistics are there?

A 
Intonation 
Rate of speech
pitch 
volume 
pauses
speech errors
80
Q

What does intonation mean?

A

Changing meaning of sentence where you stress the point

81
Q

What does rate of speech show?

A

Too quick
-nervous, excited confusing

Too slow
-bored, appears disinterested

82
Q

How does pitch effect communication?

A

High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems

83
Q

How does volume effect communication?

A

High volume - important points

to maintain interest

84
Q

When do you use pauses in communication ?

A

Silence to take notes

Pause if giving patient to much information

85
Q

What is synchrony?

A

Adapting non verbal behaviour to match or complement that of patient

86
Q

What is pacing?

A

The movement of the practitioner reflects that of patient

87
Q

How should speech be?

A

Clear and simple

88
Q

What does CLOSER stand for?

A 
Control distractions and interruptions 
Lean forward slight towards patient 
Open and non defensive posture 
Squarely face the patient 
Eye contact as appropriate 
Respect the patients personal space

clinical skills (13 decks)

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