Communication Q2

Question 1

What are the five groups of media and channels available to you as a manager? Give at least three examples of each. {10 marks}

Answer 1

1) Face-to-face communication
a. Formal Meetings
b. Interviews
c. Informal Contact
d. The Grapevine

2) Oral Communication
a. The telephone
b. Public address system
c. Video Communication

3) Written Communication
a. Letters/ external mail system
b. Memoranda/ internal mail system
c. Reports
d. Forms
e. Noticeboards
f. House journal, newsletters and Journals
g. Organisation manual

4) Visual Communication
a. Charts
b. Films and slides
c. Video and video conferencing

5) Electronic communication
a. Email/ the internet
b. Voicemail
c. Electric data interchange