Communication & Professionalism Flashcards
List some non verbal communication
eye contact
body language/posture
spacial awareness
vocal tone
physical space
time
list some verbal communication to be aware of
open/closed questions
restating
paraphrashing
summerizing
reflection of meaning
reflection of feeling
what are 2 types of communication
verbal & non-verbal
explain the communication model
QEP is the sender, Client is the receiver. The QEP chooses the best words/tone to emphasize key points to get the messege across to the client. The filter influences our communication & the way we listen, it is your opinion, culture, beliefs, values & bias.
describe ‘noise’ of the communication model
Distractions. can be external or internal
Describer external noise with examples
can involve different senses like background noise/sound & smells
Internal noise with examples
distracting thoughts like to-do lists or text revieved
Describe channels in the communication model
different ways to communicate (face to face, phone, text & email…)
Describe context in the communication model
What is appropriate in communication (sending texts/emails at 2am vs a normal time to communicate)
3 Principles of coaching excellence
teach & communicate
Control information transfer
ask good questions
Describe an excellent coach
-fully involved with the assessment, direction, teching & training
-find the person inside the player
Describe teach & communicate
-use a wide range of communication styles
-vary ways of demonstrating, describing & supervising
describe control information transfer
-know how to differentiate between what YOU need to know vs what your CLIENT needs to know
-Avoid information dump
-applying your knowledge
describe ‘ask good question’
-open ended questions, look to dig deeper
-be a good listener
How to deal with problems
lead in + affirm + verify content
(ex. I can tell that the policy is not meeting your needs (lead in). If I hear you correctly, you’re frusterated with not being able to…(affirm) because you want to exercise at the same time. Is that right?(verify content)
