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GEC-PC > Communication Processes, Principles, & Ethics > Flashcards

Communication Processes, Principles, & Ethics Flashcards

1
Q

A human act of sending and receiving of messages where interpretations are normally constructed in the process

A

Communication

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2
Q

What is the result of a successful communication?

A

Achievement of Common Understanding

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3
Q

An intentional communication that happens within the bounds of specific contexts

A

Purposive Communication

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4
Q

Communication happens in specific _____

A

Contexts

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5
Q

Context includes:

A
  • Settings or environment (family, school, workplace, etc)
  • Social relations
  • Place, time, occasion (meetings, interviews, parties, etc.)
  • Culture
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6
Q

Why is Context in Communication important?

A

Context in communication can affect:
- process of sending and receiving messages,
- messages’ semantics or meanings,
- choice of channels, words, methods of delivery

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7
Q

The person who intends to express a message or information to others

Have their own unique set of attributes and characteristics

A

Sender

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8
Q

People will more likely reject a message if the sender is proven to be unreliable.

A

Sender’s Credibility

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9
Q

How a sender delivers their message. E.g. voice projection, eye contact, intonation, articulation of words, etc.

A

Delivery

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10
Q

The information, subject, topic, opinion, attitude, feelings, or suggestions encoded by the sender

A

Message

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11
Q

Messages can take either _____ or _____

A

Verbal form; Nonverbal symbols

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12
Q

For Messages to be accurately understood and positively received, the following C’s must be followed:

A
  • Courtesy: politeness
  • Clarity: message’s technical word usage, grammar, delivery
  • Conciseness: saying what needs to be said in as few words as possible
  • Concreteness: being specific by providing examples
  • Completeness: message answers 5 Ws and 1 H
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13
Q

The decoder of the message

A

Receiver

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14
Q

What skills must a good Receiver have?

A
  • Good listening
  • Good comprehension skills
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15
Q

What could possibly affect a Receiver’s receptiveness towards the message?

A

Receiver’s prejudice

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16
Q

The medium or device used in delivering the message from sender to receiver

Can be through face-to-face or technology-mediated means

A

Channel

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17
Q

Choice of a channel may depend on:

A
  • Availability
  • Impact
  • Practicality
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18
Q

The response and/or interpretation provided by the receiver in relation to the message

A

Feedback

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19
Q

Noise and barriers that affect how the message will be received by the recipient due to environmental, physical, psychological, and emotional conditions.

A

Interference

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20
Q

Type of interference that refers to the physical environment

A

External

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21
Q

Type of interference that relates to one’s mental or psychological state

A

Internal

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22
Q

Type of interference that refers to physical ability

A

Physiological

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23
Q

Type of interference concerned with word comprehension

A

Semantic

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24
Q

Situation and environment from which communication occurs

A

Context

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25
3 Dimensions of Context:
- Physical - Social - Cultural
26
The use of sounds or words in order to share one's feelings or ideas.
Verbal communication
27
Types of Verbal Communication:
- Vocal (spoken words) - Nonvocal (writing, sign language)
28
Function of Verbal Communication used to regulate or control another person's behavior or action
Regulation
29
Function of Verbal Communication used to form relationships with other people
Social Interaction
30
Function of Verbal Communication used to express one's desire, goal, likes and dislikes, or needs and wants.
Motivation
31
Function of Verbal Communication used to acquire and share information with others
Information
32
Function of Verbal Communication used to express one's feelings and emotions
Emotional Expression
33
Uses signs and symbols to complement, emphasize, or substitute verbal communication
Nonverbal communication
34
Pitch, tone, volume of voice
Paralanguage or Paralinguistics
35
Space and distance between interlocutors
Proxemics
36
Types of touching: professional, social, friendly, intimate, sexual
Haptics
37
Gestures, facial expressions, posture, eye movement, rate of walk
Body language or Kinesics
38
Appearance and style
Clothing and Artifacts
39
Variations in clothing and environmental colors
Color
40
Use of time in communication
Chronemics
41
Refer to the transfer from one location to another
Body movements
42
Function of Nonverbal Communication: substituting words
To Replace
43
Function of Nonverbal Communication: duplicating and reinforcing one's message
To Repeat
44
Function of Nonverbal Communication: enhancing and adding nuance to one's words
To Complement
45
Function of Nonverbal Communication: to add emphasis on verbal intent
To Accent
46
Function of Nonverbal Communication: to control the flow of conversations
To Regulate
47
Function of Nonverbal Communication: "action contradicts words"
To Contradict
48
Function of Nonverbal Communication: using signals to mislead others
To Deceive
49
Provided that the communication participants speak the same language or regional dialect, __________ contribute to a successful communication since this results in a continuous exchange of messages.
Shared knowledge and experiences
50
Having the same _____ means sharing the same language, jargons, and expressions.
Codebook
51
Refers to the linguistics, sociolinguistics, discourse, and strategic proficiency of the sender and the receiver of communication.
Communicative Competence
52
Ability of the communicator to to use the appropriate morphology, syntax, phonology, semantics, and pragmatics.
Linguistics proficiency
53
A product of being educated and exposed to a language
Linguistics skill
54
A sub-discipline of linguistics that treats the social aspects of language. Language varieties exist and are to an extent shaped by social factors.
Sociolinguistics
55
The ability of a receiver to accommodate or adjust to the communication style or language variety used by the sender.
Sociolinguistic Competence
56
Refers to how ideas are linked across sentences or utterances using the appropriate organization of ideas, cohesion, and coherence.
Discourse
57
Refers to one's ability to demonstrate organized, cohesive, and coherent thoughts in spoken or written texts.
Discourse Competence
58
Refers to a speaker's ability to adapt to the use of verbal and nonverbal language to compensate for communication problems caused by speaker's lack of understanding of grammar or insufficient social communication behavior and norms.
Strategic Competence
59
Ethical communicators should address people, especially of other cultures, with the same respect they would like other cultures to give them.
Adhering to the golden rule
60
Ethical communicators need to be careful with how they use their words, tone, or nonverbal gestures in order not to affect others negatively.
Considering the feelings of the receiver
61
It is unethical and unlawful to use other people's intellectual property without recognizing the author's names or organizations
Acknowledging the source of idea and information
62
People should communicate what is true and right.
Speaking the truth
63
An interaction carried out by using information communication technology. Sending and receiving messages can be synchronous or asynchronous.
Mediated Communication

GEC-PC (10 decks)

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