Communication & Negotiation

Question 1

What are the forms of communication?

Answer 1

Verbal, Non-verbal, Written, Graphical information, Presentations, Video conference

Examples include body language, emails, charts, and diagrams.

Question 2

What are barriers to effective communication?

Answer 2

Verbal monotone delivery, Overuse of technical language, Emotionally charged conversations, International language barriers, Disinterest, Prejudice, Bias, Interruptions, Background noise, Poor call quality, Poor relationships

These barriers can hinder understanding and engagement.

Question 3

What is the first step in negotiating in challenging circumstances?

Answer 3

Undertake detailed research on the matters under consideration

This helps to form an informed opinion.

Question 4

What should be compiled to support claims during negotiations?

Answer 4

Supporting documentation

This substantiates the claims being made.

Question 5

What is a key approach during negotiations?

Answer 5

Developing a partnering approach rather than an adversarial one

This promotes collaboration over conflict.

Question 6

What makes a successful negotiation?

Answer 6

Preparation, Calm presentation of cases, Identification of bargaining positions, Swift confirmation in writing, Confirmation of next steps

These elements ensure clarity and progress.

Question 7

What are the key steps when preparing for a negotiation?

Answer 7

1) Claim notification 2) Internal research and preparation 3) Organisation of the meeting

Each step is crucial for effective negotiation outcomes.

Question 8

What happens during a negotiation meeting?

Answer 8

Discussion of positions, Maintaining professionalism, Calm setting, Honoring agreements, Putting agreements in writing

These practices enhance cooperation and clarity.

Question 9

Provide an example of a difficult negotiation scenario.

Answer 9

Birmingham Brindley Place project: Contractor missed pricing a design item, negotiated to a 50/50 position to maintain relationships

This illustrates the importance of collaboration in negotiations.

Question 10

What are examples of oral communication skills?

Answer 10

Professional presentations, Site meetings, Monthly report presentations, Day-to-day communication

These skills are essential for effective interaction.

Question 11

What are the considerations when using email as a form of communication?

Answer 11

E-mails carry legal value, Content and form must be careful, Professional communication is crucial, Correct recipient selection

Emails can lead to unintended legal consequences.