Communication in PT Flashcards
What is communication?
Communication is the most immediate tool used to interact with others.
Verbal
Talking
Non-verbal
Body language, demonstrations, emails, texting, notes
Empathy
The ability to image oneself in other person’s place and to understand the other person’s feelings, ideas, desires, and actions
Sympathy
Feeling the patient’s pain and stating as much, feeling “sorry for your loss”. Sympathy is appropriate but pity is not.
3 Domains of Learning
Cognitive, Psychomotor, Affective
Cognitive
Knowledge, application, analysis, synthesis, and evaluation deals with didactic learning. Examples: Facts, Exams.
Psychomotor
Perception, guided response, complex overt response, and adaption and deals with “hands-on” skills. Examples: Demonstrate, Skill Checks.
Affective
Attitudes, values, and character development, Applies to communication. Examples: Attitude, Evaluations.
Verbal
Messages conveyed orally from sender to receiver.
Non-verbal
Communication through body language and facial expressions.
Haptics
Demonstrate the use of touch as part of communication.
Proxemics
Distance between speaker and listener.
Oculesics
Eye Contact
Non-verbal Communication Components
Haptics, Proxemics, Oculesics, Gestures, Posture
High-Context Assumptions
Group more important than the individual.
Low-Context Assumptions
Individual is more important than group.
Culture of Medicine-Western
Is low context.
Traditional
1922-1943 Traditional, Veterans, Family, “Always been that way.” Have respect for elders.
Baby Boomers
1943-1960 Team Player, Work Ethic, Personal Gratification. Live to Work. Women in the workforce.
Gen X’ers
1960-1980 Work Hard, Play Hard, Question Authority, Diversity. Work to live. Short attention spans.
Nexters (Gen Y)
1980-2000 Technological, Wired & Wireless, Impatient. New technology. Short attention spans.
