Communication for Work Purposes (1) Flashcards
- is the one who knows how to communicate in a multicultural setting
- the one who knows how to accept and and understand the uniqueness of each culture, that leads to appreciation of each other’s culture.
Global communicator
2 FORMS OF GLOBAL COMMUNICATION
- internal communication
- external communication
Form of global communication:
This refers to messages sent within the company (includes all the communications practiced by the company)
internal communication
form of global communication:
This refers to messages sent to audience outside of the company (includes communications sent to individuals or groups not affiliated with the company)
External communication
Tips for effective communication in healthcare:
1. Talk to ____ in terminologies they would understand
2. Avoid using _____ when talking to patients (you are not a machine, and they have different personalities)
3. Learn to ____and _____them to express their concerns and fears
4. Maintain ______ and be mindful of your nonverbal codes
5. Be ____in communicating with colleagues
- patients
- templates
- listen, encourage
- eye contact
- accurate
The Education Industry:
- communication in the education industry is ________.
- like the healthcare industry, this is also affected by _____ in communication and technology
- ______ has contributed a lot in improving communication
- paramount
- innovations
- technology
Different communication methods you utilize in educational setting:
a practitioner can consciously or unconsciously communicate confidence or lack of confidence. An unconfident teacher cannot assert ideas well in class.
personal
Different communication methods you utilize in educational setting
Be a good listener when you are communicating. When communicating with parents, avoid being defensive, listen and empathize
Face-to-face
Different communication methods you utilize in educational setting
When answering phone calls or emails you are representing the school not yourself.
Phone calls and e-mails
Different communication methods you utilize in educational setting:
when posting anything on the school’s website be mindful of the data protection law. Always be clear, concise, professional and safe in your content.
websites
Different communication methods you utilize in educational setting:
Make sure the school ________________ serve to inform, gather, promote, and educate
newsletter
Benefits of being an effective communicator in the Business Industry:
- Can bridge the ___ between clients and company
- Can turn a ___ event into an opportunity (failed advertisements, may use alternative methods why the clients did not respond to the ads.
- Can seal ___ (can answer clients’ queries about the products and services
- Can help the company ____ a productive climate among the employees
- gap
- fatal
- deals
- promote
To be an effective communicator in the business industry:
- Practice _______
- Be mindful of ______ to you and always send positive body language to people
- Always look the person in the ____ when you talk to then
- Be ______ when presenting your ideas
- Understand the ___ background of the people around you
- active listening
- non-verbal
- eye
- assertive
- cultural
Guidelines in communication in the Industry of Science and Technology:
- Know your ____ (peers, potential people who can fund your research)
- Make the ______concise but comprehensible
- Be mindful of your _____; project confidence and credibility
- ______ should suit the kind of presentation you have in mind
- Check for ____ for the non verbal signals from your audience
- audience
- presentation
- body stance
- Venue
- feedback
- written records of meetings conducted by a group
- serves as a reminder of the tasks assigned to particular participant
- may include motions made during the meeting, plans discussed, actions done, and what was agreed on
- template may vary depending on the company/organization
minutes
- short, formal, internal communications of an organization
- they convey information regarding problems or solutions to problems, calls for action, and announcement
memos
Does memos have a closing?
no
- formal communication used by a company for internal or external purposes
business letters
parts of a business letter: complete address of the sender (+ date). Can contain up to 3 lines
heading
In writing the date for a letter, what comes first? Month or day?
Month
parts of a business letter:
- has complete name of recipient, position of the person, complete address of recipient
- Can contain up to 4 lines, but 5 maximum
Inside address
parts of a business letter:
- where you address the recipient, uses colon
salutation
Most formal salutation?
Madam/Sir:
4 hierarchy of formality of salutation (most to least formal)
most formal, formal, less formal, friendly
parts of a business letter:
where you indicate the purpose of the letter for the information of the recipient
introduction
parts of a business letter:
contains all the supporting details for your letter
body of the letter
parts of a business letter:
end your letter according to your relationship with the recipient. First letter of first word is capitalized while the first letter of the second letter is NOT
complimentary close
Most formal complimentary close? What about formal?
- Respectfully yours
- Sincerely yours
parts of a business letter:
shows your appeal or call for action
conclusion
parts of a business letter:
write your complete name on the first line and indicate your designation on the next line
signature line
Number of spaces between these parts of a letter:
heading w/ date line and inside address
2
Number of spaces between these parts of a letter:
salutation and body of letter
2
Number of spaces between these parts of a letter:
conclusion and complimentary close?
2
Number of spaces between these parts of a letter:
complimentary close and signature line?
4 (but may vary according to space needed)
Number of spaces between these parts of a letter:
within paragraphs
1
Number of spaces between these parts of a letter:
between paragraphs
2
- a document that discloses details of an unpremeditated event that happened in the workplace
- documents unusual events that might result in disputable issues
incident reports
Guide to writing an incident report
- find the facts and be specific in narrating everything that happened
- determine the sequence
- analyze
- recommend
