Communication for Work Purposes (1)

Question 1

• is the one who knows how to communicate in a multicultural setting
• the one who knows how to accept and and understand the uniqueness of each culture, that leads to appreciation of each other’s culture.

Answer 1

Global communicator

Question 2

2 FORMS OF GLOBAL COMMUNICATION

Answer 2

1. internal communication
2. external communication

Question 2

Form of global communication:

This refers to messages sent within the company (includes all the communications practiced by the company)

Answer 2

internal communication

Question 3

form of global communication:

This refers to messages sent to audience outside of the company (includes communications sent to individuals or groups not affiliated with the company)

Answer 3

External communication

Question 4

Tips for effective communication in healthcare:
1. Talk to ____ in terminologies they would understand
2. Avoid using _____ when talking to patients (you are not a machine, and they have different personalities)
3. Learn to ____and _____them to express their concerns and fears
4. Maintain ______ and be mindful of your nonverbal codes
5. Be ____in communicating with colleagues

Answer 4

1. patients
2. templates
3. listen, encourage
4. eye contact
5. accurate

Question 5

The Education Industry:
- communication in the education industry is ________.
- like the healthcare industry, this is also affected by _____ in communication and technology
- ______ has contributed a lot in improving communication

Answer 5

1. paramount
2. innovations
3. technology

Question 6

Different communication methods you utilize in educational setting:

a practitioner can consciously or unconsciously communicate confidence or lack of confidence. An unconfident teacher cannot assert ideas well in class.

Answer 6

personal

Question 7

Different communication methods you utilize in educational setting

Be a good listener when you are communicating. When communicating with parents, avoid being defensive, listen and empathize

Answer 7

Face-to-face

Question 7

Different communication methods you utilize in educational setting

When answering phone calls or emails you are representing the school not yourself.

Answer 7

Phone calls and e-mails

Question 8

Different communication methods you utilize in educational setting:

when posting anything on the school’s website be mindful of the data protection law. Always be clear, concise, professional and safe in your content.

Answer 8

websites

Question 9

Different communication methods you utilize in educational setting:

Make sure the school ________________ serve to inform, gather, promote, and educate

Answer 9

newsletter

Question 10

Benefits of being an effective communicator in the Business Industry:

1. Can bridge the ___ between clients and company
2. Can turn a ___ event into an opportunity (failed advertisements, may use alternative methods why the clients did not respond to the ads.
3. Can seal ___ (can answer clients’ queries about the products and services
4. Can help the company ____ a productive climate among the employees

Answer 10

1. gap
2. fatal
3. deals
4. promote

Question 11

To be an effective communicator in the business industry:

1. Practice _______
2. Be mindful of ______ to you and always send positive body language to people
3. Always look the person in the ____ when you talk to then
4. Be ______ when presenting your ideas
5. Understand the ___ background of the people around you

Answer 11

1. active listening
2. non-verbal
3. eye
4. assertive
5. cultural

Question 12

Guidelines in communication in the Industry of Science and Technology:

1. Know your ____ (peers, potential people who can fund your research)
2. Make the ______concise but comprehensible
3. Be mindful of your _____; project confidence and credibility
4. ______ should suit the kind of presentation you have in mind
5. Check for ____ for the non verbal signals from your audience

Answer 12

1. audience
2. presentation
3. body stance
4. Venue
5. feedback

Question 13

• written records of meetings conducted by a group
• serves as a reminder of the tasks assigned to particular participant
• may include motions made during the meeting, plans discussed, actions done, and what was agreed on
• template may vary depending on the company/organization

Answer 13

minutes

Question 14

• short, formal, internal communications of an organization
• they convey information regarding problems or solutions to problems, calls for action, and announcement

Answer 14

memos

Question 15

Does memos have a closing?

Answer 15

no

Question 16

• formal communication used by a company for internal or external purposes

Answer 16

business letters

Question 17

parts of a business letter: complete address of the sender (+ date). Can contain up to 3 lines

Answer 17

heading

Question 18

In writing the date for a letter, what comes first? Month or day?

Answer 18

Month

Question 19

parts of a business letter:

• has complete name of recipient, position of the person, complete address of recipient
• Can contain up to 4 lines, but 5 maximum

Answer 19

Inside address

Question 20

parts of a business letter:

• where you address the recipient, uses colon

Answer 20

salutation

Question 21

Most formal salutation?

Answer 21

Madam/Sir:

Question 22

4 hierarchy of formality of salutation (most to least formal)

Answer 22

most formal, formal, less formal, friendly

Question 23

# parts of a business letter: where you indicate the purpose of the letter for the information of the recipient

Answer 23

introduction

Question 24

# parts of a business letter: contains all the supporting details for your letter

Answer 24

body of the letter

Question 25

# parts of a business letter: end your letter according to your relationship with the recipient. First letter of first word is capitalized while the first letter of the second letter is NOT

Answer 25

complimentary close

Question 26

Most formal complimentary close? What about formal?

Answer 26

* Respectfully yours * Sincerely yours

Question 27

# parts of a business letter: shows your appeal or call for action

Answer 27

conclusion

Question 28

# parts of a business letter: write your complete name on the first line and indicate your designation on the next line

Answer 28

signature line

Question 29

# Number of spaces between these parts of a letter: heading w/ date line and inside address

Answer 29

2

Question 30

# Number of spaces between these parts of a letter: salutation and body of letter

Answer 30

2

Question 31

# Number of spaces between these parts of a letter: conclusion and complimentary close?

Answer 31

2

Question 32

# Number of spaces between these parts of a letter: complimentary close and signature line?

Answer 32

4 (but may vary according to space needed)

Question 33

# Number of spaces between these parts of a letter: within paragraphs

Answer 33

1

Question 34

# Number of spaces between these parts of a letter: between paragraphs

Answer 34

2

Question 35

* a document that discloses details of an unpremeditated event that happened in the workplace * documents unusual events that might result in disputable issues

Answer 35

incident reports

Question 36

Guide to writing an incident report

Answer 36

1. find the facts and be specific in narrating everything that happened 2. determine the sequence 3. analyze 4. recommend