Communication- (chapter 3) Flashcards

1
Q

The dynamic process of communication occurs when what 6 elements interact? RSMCRF

A

Referent, Sender, Message, Channel, Receiver, Feedback

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2
Q

Dynamic process of communication: the initiating event or thought that leads one person to interact with another.

A

Referent

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3
Q

Dynamic process of communication: individuals or groups that encode messages by translating their thoughts and feelings into communication.

A

Sender

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4
Q

Dynamic process of communication: the content transmitted during communication can be written, nonverbal, or spoken.

A

Message

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5
Q

Dynamic process of communication: messages can be conveyed through these. Any of the five senses can be used.

A

Channel

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6
Q

Dynamic process of communication: actively listens, observes, and engages in conversation to decode what is being communicated.

A

Receiver

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7
Q

Dynamic process of communication: what the receiver provides to the sender to make sure message is being understood.

A

Feedback

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8
Q

What are the two basic forms of communication?

A

Verbal communication and nonverbal communication.

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9
Q

The study of the spatial requirements of humans and animals. Four distances include intimate, personal, social, and public.

A

Proxemics

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10
Q

Spoken words that can be emphasized through tone, volume, rhythm, and rate of speech.

A

Voice inflection

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11
Q

What are the four different types of professional communication that nurses engage in?

A

Intrapersonal, interpersonal, small group, and public communication.

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12
Q

When a patient is experiencing pain and anxiety, the nurse should try to _____________

A

Use short questions and specific instructions.

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13
Q

When interviewing and assessing the patient, the nurse must provide what 2 things? And minimize what?

A

Privacy and confidentiality ; distractions

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14
Q

Therapeutic communication is shown through what three techniques?

A

Active listening, open posture, and reflection.

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15
Q

This acronym is used to remember various aspects of active listening. What does it stand for?

A

SOLER
Sit
Open stance/posture
Lean toward speaker
Eye contact
Relax

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16
Q

Name the verbal technique that goes with the phrase. “I’ll stay with you until your family member arrives.”

A

Offering self

17
Q

Name the verbal technique that goes with the phrase: “You seem frustrated.”

A

Sharing observations

18
Q

Name the verbal technique that goes with the phrase: “Tell me more about your general health status.”

A

Using open-ended questions or comments.

19
Q

Name the verbal technique that goes with the phrase: “ You seem excited about going home today.”

A

Reflecting feelings or emotions

20
Q

Defense mechanism: using personal strengths or abilities to overcome feelings of inadequacy.

A

Compensation

21
Q

Defense mechanism: refusing to admit the reality of a situation.

A

Denial

22
Q

Defense mechanism: transferring emotional energy away from an actual source.

A

Displacement

23
Q

Defense mechanism: taking on certain characteristics of another person’s personality.

A

Introjection

24
Q

Defense mechanism: attributing undesirable feelings to another person.

A

Projection

25
Q

Defense mechanism: denying true motives of an action by identifying a more socially acceptable explanation.

A

Rationalization

26
Q

Defense mechanism: reverting to behaviors consistent with earlier stages of development.

A

Regression

27
Q

Defense mechanism: storing painful or hostile feelings in the unconscious, causing them to be temporarily forgotten.

A

Repression

28
Q

Defense mechanism: Rechanneling unacceptable impulses into socially acceptable activities.

A

Sublimation

29
Q

Defense mechanism: choosing not to think consciously about unpleasant feelings.

A

Suppression

30
Q

What are 5 essential components of professional nursing communication? RACDA

A

Respect, Assertiveness, Collaboration, Delegation, Advocacy