Communication- (chapter 3) Flashcards
The dynamic process of communication occurs when what 6 elements interact? RSMCRF
Referent, Sender, Message, Channel, Receiver, Feedback
Dynamic process of communication: the initiating event or thought that leads one person to interact with another.
Referent
Dynamic process of communication: individuals or groups that encode messages by translating their thoughts and feelings into communication.
Sender
Dynamic process of communication: the content transmitted during communication can be written, nonverbal, or spoken.
Message
Dynamic process of communication: messages can be conveyed through these. Any of the five senses can be used.
Channel
Dynamic process of communication: actively listens, observes, and engages in conversation to decode what is being communicated.
Receiver
Dynamic process of communication: what the receiver provides to the sender to make sure message is being understood.
Feedback
What are the two basic forms of communication?
Verbal communication and nonverbal communication.
The study of the spatial requirements of humans and animals. Four distances include intimate, personal, social, and public.
Proxemics
Spoken words that can be emphasized through tone, volume, rhythm, and rate of speech.
Voice inflection
What are the four different types of professional communication that nurses engage in?
Intrapersonal, interpersonal, small group, and public communication.
When a patient is experiencing pain and anxiety, the nurse should try to _____________
Use short questions and specific instructions.
When interviewing and assessing the patient, the nurse must provide what 2 things? And minimize what?
Privacy and confidentiality ; distractions
Therapeutic communication is shown through what three techniques?
Active listening, open posture, and reflection.
This acronym is used to remember various aspects of active listening. What does it stand for?
SOLER
Sit
Open stance/posture
Lean toward speaker
Eye contact
Relax