COMMUNICATION AND NEGOTIATION - Level 2 Flashcards
What are the stages to a negotiation?
- Preparation
- Information Exchange
- Bargaining
- Conclude
- Execute
PIBCE
How do you approach a typical negotiation? What are the steps you will take?
- Prepare – record documents, minutes , reports etc
- Understand clients intention/ aim – Highest and Lowest
- SWOT analysis – both parties – help understand risk if now best deal
- Be confident , dress smart
- May want to seek morale support / form a team – not isolated
Would you always look to achieve a win=win situation?
Yes – especially if there is a need to maintain good relationships
Is a negotiation legally binding?
No
What are the different styles of negotiation?
Competitive
Collaberative
How and where would you set out communication protocols?
Project Execution Plan
Meeting Minutes
Agree roles and responsibilities and escalation process
How do you ensure effective communication during meetings?
- Prepare for meeting – Agenda and know status of previous minutes (clear structure)
- Ensure all members are listened to
- Speak confidently , use positive body language and eye contact
You mentioned you write reports, what is typically included within a monthly report?
- Progress update
- Financial Update
- Key risks
- Key outstanding actions
Why’s it important to confirm oral communication in writing?
To ensure discussion is understood
What is formal and informal communication, can you give examples.
Informal – discussion or an email
Formal – Report, document, letter
On Commerce Road, can you let me know how you communicated effectively to the core client team and stakeholders?
Prepared for meeting – Set Agenda and used a Power Point presentation with Graphics
Ensure all members are listened to
Speak confidently , use positive body language and eye contact
Can you tell me of a time that you have used your negotiating skills to provide a quality service for your client?
Rosebank – Assisted in Final account discussions . Contractor was claiming all retention, however aware of outstanding defects they had chosen not to remedy.
Advised Informed my client they could instruct these works could be remedied.
Assisted them to seek a quote to undertake the repairs.
This formed the negotiation to reduce that amount from the final account which was agreed.
Can you tell me of a time that you have used your negotiating skills to provide a quality service for your client?
Rosebank – Assisted in Final account discussions . Contractor was claiming all retention, however aware of outstanding defects they had chosen not to remedy.
Advised Informed my client they could instruct these works could be remedied.
Assisted them to seek a quote to undertake the repairs.
This formed the negotiation to reduce that amount from the final account which was agreed.
