Communication and Negotiation Flashcards
How would you describe your negotiation style?
Informed – undertake research beforehand to ensure I have evidence to back up my points. I would say that I am persistent but respectful and always try to convey confidence in order to get best deal for my client.
What would you do if the prospective tenant did not budge? What would be your approach and would it depend on market conditions with regards to letting/ selling a unit?
It would depend on the market conditions at the time, as well as the level of interest I had received for the unit – in the case that there was no other interest it may be that I accept it in exchange for another compromise on a different term of the deal. If there is other interest I could threaten to walk away and see if they are bluffing, safe in knowledge that will likely still be able to let it.
Tell me a bit more about different communication types?
oral (in person/ phone/ teams), written, graphical and presentation skills
How did you come to an agreement when negotiating a fee on the Office buildings, Guildford?
Before starting the negotiation I agreed with my client their objectives,
I undertook DD on the job and potential client,
Prepared a win win and fallback position, decided on what points I could give and what points were non negotiable, understood option parties position,
I considered the best communication method (email/ teams), maintained communication between parties.
What makes effective communication?
-Clear
-Concise
-Complete
-Courteous
What key skills are useful for effective teamwork
-Listening – to other people’s ideas
-Discussing – team members to ask questions and interact
-Persuading – individuals to consider their positions
-Respect – treating team maters with respect and support their ideas
-Helping – to encourage team work
-Sharing – information to create a positive team environment
-Participating – ensuring all team members get involved
-Communication – have effective communication skills to allow team -members to work together
-Reflection and identifying strengths and weaknesses
What are key ways to improve collaboration in a team?
-Establish team goals
-Communicate expectations
-Encourage cohesion between team members
-Leverage team member’s strengths
-Recognise and encourage collaborative behaviour
Why would it be beneficial to have a greater diversity in the industry?
-Greater talent pool
-Increased innovation
-Benefits reputation
What are the RICS doing to encourage diversity?
-RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
-Achieved gender parity on the Global Executive Team
-Setup diversity working groups e.g. LGBT+
What is unconscious bias?
Learned stereotypes that are automatic, unintentional, deeply ingrained, universal, and able to influence behavior
How can you prevent unconscious bias?
Training to make people aware of their own biases to help manage them
