Communication and Negotiation

Question 1

How do you prepare for meetings or presentations with clients? (3 Points)

Answer 1

• Fully researching topic/project at hand
• Agendas
• Prepare and practice presentation material

Question 2

What is the key behind successful negotiations and presentations? (4 Point)

Answer 2

• Open, transparent communication.
• Setting out the task at hand as a shared problem
• Use inclusive language.
• Ask the other party what it would take for them to find the position acceptable.

Question 3

How is Rule 3 linked to communication?

Answer 3

The behaviours under this rule set out some of the basic expectations clients would have about good service including understanding of their needs and good communication

Question 4

Should you change your communication style based on the client?

Answer 4

Yes - understand what the client requires and adapt to meet their needs e.g. they may require a report with lots of visual aids like graphs, or they may require a very technical and professional report style

Question 5

How do you ensure you communicate effectively?

Answer 5

Words, Tone and body language - these should all be aligned to provide clear and effective communication

Question 6

What should you agree on at the start of negotiations?

Answer 6

The client’s objectives and negotiating strategy

Question 7

What 3 methods of communication could you use to talk to a client?

Answer 7

Email, Phone, Meeting (online/in person)

Question 8

What is a win-win position?

Answer 8

It is a mutually beneficial outcome - you should prepare this position if negotiating

Question 9

What is a fallback position?

Answer 9

The best fallback position/bottom line if negotiations fail - be aware of what you might accept

Question 10

Why is it important to listen to the other party?

Answer 10

– need to listen before trying to communicate ideas or solutions
– hearing other peoples perspectives can help to find out what they are thinking before you speak