Client Care Flashcards
1
Q
RICS Complaints Handling Procedure Stages
A
S1- In House
- Send details of CHP, including a nominated person
- Must be made in writing
- Acknowledge in 7 days, investigated in 28
S2- ADR- Alternative Dispute Resolution
- Independent redress system
2
Q
Savills Response Times for Complaints (2 Points)
A
Acknowledge in 5 days
Investigated within 10 days
3
Q
General examples of providing good client care? (3 Points)
A
- Defining scope of services
- Ensure you are competent
- Establish clear formal communication
3
Q
A
