Communication and Negotiation

Question 1

What skills do you need to communicate effectively?

Answer 1

• active listening
• clarity
• empathy
• emotional intelligence
• responsiveness
• body language
• ask questions
• non judgemental

Question 2

How do you ensure that the freqency of communication is acceptable?

Answer 2

Ascertain/agree expectations with client.
set reminders

Question 3

What are the different ways you can communicate with clients?

Answer 3

telephone
face to face
email
letter
body language

Question 4

When would you choose to use written communication over verbal communication or a face to face meeting?

Answer 4

• agreeing terms
• important information
• follow up after a verbal communication

Question 5

What barriers to effective communication have you come across?

Answer 5

cultural differences/accents
physical conditions (poor signal)
emotional factors
poor communication skills
jargon

Question 6

Tell me about your negotiating style

Answer 6

dependent on the situation
compromise, collaborate and avoid

Question 7

What is principled negotation?

Answer 7

a negotiaton method that focuses on collaboration and finding mutually beneficial solutions

Question 8

What can be a barried to negotiating effectively?

Answer 8

lack of preparation
communication styles
emotional bias
time pressues
ethics
misunderstanding
poor listening

Question 9

What would be a good way to faciliate negotations in your role?

Answer 9

preparation for negotiation
setting time frames
set open ended questions

Question 10

Wy do you consder that discussing matters in person might be effective?

Answer 10

body language
person becomes a human rather than someone behind phone/screen
build report

Question 11

What are the the alternatives to discussing matters in person?

Answer 11

video call
telephone call

Question 12

Why can these face to face alternatives present challenges?

Answer 12

technology
lack of skillset

Question 13

Tell me about how you communicate effecticely and responsibly using social media?

Answer 13

ensure content is not dishonest or misleading or discriminatory
ensure they comply with rules of conduct

Question 14

What RICS guidance is social media set out within?

Answer 14

Use of Social Media Guidance for members effective 1st Sept 2024

Question 15

How do you use visual media to communicate with clients?

Answer 15

photos showing inspections
graphs

Question 16

Tell me about how you conduct yourself in negotiations

Answer 16

• professionally
• responsibly
• with due care and attention
• politely & respectfully

Question 17

Tell me about how you ensure good communication.

Answer 17

• communicate in the style they most prefer
• follow up verbal communication with written

Question 18

Tell me about an example of when you have negotiated effectively.

Answer 18

I negotiated with the agent of a water company when carrying out a compensation claim, I negotiated that rather than my client claim for severance of a relatively small area of land, the contractors leave the fence in place and provide gates to split the field which my client had wanted to do for some time

Question 19

Tell me about how you have communicated effecitvely.

Answer 19

I was acting on behalf of an elderly lady in the sale of her house, she preferred telephone communication so that she could ask me questions as i explained things to her. i would follow up any important communication with a letter so that she could pass this to her acqaintance who was helping her

Question 20

Give me an example of when you have communicated using a complex written report.

Answer 20

I provided a client with a development appraisal of 24 acres of pasture land that the client had bought as an investment. I included explained 2 options, providing cost, quotes and graphs for return on investment

Question 21

Hurcott - How did you communciate the options to your client?

Answer 21

• written communication in a report
• use of graphs to show return on investment
• spreadsheets of costs

followed by teams call to discuss options

Question 22

Hurcott- Why did you use the communication methods you used?

Answer 22

• Written communication - information was infront of them, they could think about proposal prior to verbal communication
• graphs showed the comparison between the different options

Question 23

Tender - how did you communicate fairly during the tender?

Answer 23

• made sure communication was the same
• asked same questions to each applicant
• provided all applicants with the same information

Question 24

Tender - How did you interrogate the proposals?

Answer 24

• how well they actually new their proposals
• ## prepared effectively - cross-referenced market averages and if they were different asked why/how

Question 25

Tender - How did you record your views?

Answer 25

• written notices & ratings against each Q