Communication and Negotiation

Question 1

What is negotiation?

Answer 1

A discussion that ends in agreement between both parties

Question 2

What does “equitable manner” mean?

Answer 2

Acting fair and impartially

Question 3

What are the stages of the negotiation?

Answer 3

1. Preparation
2. Exchange
3. Bargain
4. Agreement

Question 4

What are the main types of communication used within the industry?

Answer 4

Oral, written, and face to face

Question 5

Do you know what the RICS Guidance Notes are which cover communication and negotiation?

Answer 5

• “Conflict Avoidance and Dispute Resolution” 2012 1st ed.

Question 6

Can you give me an example of some formal communication you’ve delivered on one of your schemes?

Answer 6

Formal written communication was provided in the form issuing contract instructions whilst acting as Contract Administrator at Forest Academy.

Question 7

In your opinion, what makes an effective communicator?

Answer 7

• Being clear and concise
• Being confident and self-assured
• Being able to listen and show empathy

Question 8

What constitutes good communication as a professional?

Answer 8

• Utilising the main forms of communication such as written, oral, and face to face and understanding when each is most appropriate
• Do not underestimate the importance of face to face communication

Question 9

When you are providing advice, how would you want to portray yourself?

Answer 9

• Confident
• Professional
• Trustworthy

Question 10

Can you provide me with an example of how you’ve demonstrated good communication?

Answer 10

When acting as contract administrator for a ceiling replacement project at Dale Hall Primary School, I chaired all site meetings and ensured written agendas were pre-issued to all parties prior the meeting, and ensured minutes were provided following the meetings.