Communication and Negotiation

Question 1

Forms of communication aware of?

Answer 1

Verbal
Non-verbal
Written
Graphical
Presentations
Video Conference

Question 2

Barriers to effective communication?

Answer 2

Mono-tone, unclear delivery
Technical language
Heated conversations
Language barriers
Boredom/disinterest
Prejudice
Bias
Interruptions/distractions
Noise
Poor call quality
Poorly maintained relationships

Question 3

Approach when negotiating challenging circumstances?

Answer 3

ReSuMeAnPaPr

Question 4

What makes a successful negotiation?

Answer 4

SuChBaWrSt

Question 5

Key steps when preparing for a negotiation?

Answer 5

ClReOr

Question 6

Example when handled difficult negotiation?

Answer 6

Design item in tender not priced
full value claimed
negotiated 50/50 as should have inc’d but not clear in pack

Question 7

Example of your oral communication skills?

Answer 7

Presentations
Meetings
Phone
Video call

Question 8

Thoughts on using e-mail as communication?

Answer 8

Same legal value as a letter and contracts can be formed
careful with contents
easy to become complacent
professional manner even if others are not
correct recipient and protect email address without consent