Communication and Negotiation

Question 1

What is Negotiation?

Answer 1

Discussion aimed at reaching agreement

Question 2

What is Communication?

Answer 2

exchanging of information

Question 3

What are the different forms of communications?

Answer 3

Oral, Written, Non-verbal

Question 4

What is the direction of channel in communication?

Answer 4

Who you are communicating with:
Vertical - senior
Horizontal
Diagonal - cross departmental

Question 5

Name some barriers to effective communication

Answer 5

Verbal tone
Jargon
Non-verbal - negative body language
Socio-cultural factors
Method inappropriate
Noise
Poor listening skills/distractions
Selective percepions

Question 6

What makes a good communicator?

Answer 6

Listening
Use of body language
Clarity
Not hiding behind emails

Question 7

What are the qualities of a good report?

Answer 7

Clear
Concise
Well-structured
Well formatted
Clear purpose
Clear recommendations
Techncial jargon to suit audience

Question 8

What is positional bargaining?

Answer 8

Frames negotiation as adverserial, zero-sum exercise focussed on claiming rather than creating value

Question 9

What is positional v principled negotiation?

Answer 9

Principled focuses on conflict management and conflict resolution whereas Positional is more focussed on outcome - haggling