Communication and Negotiation Flashcards
Form of Communication
- Verbal
- Written
- Graphic
- Presentation
Barriers to Effective Communication
- Technical language
- Emotional / language barriers
- Disinterest
- Prejudice / Bias
- Interruptions
Provide some good negotiation skills
- Detailed research and prep
- Preparing win-win / fall-back situations
- SWOT Analysis
- Decide what isn’t negotiable
- Attitude (project winner not individual)
What makes successful negotiations
- Preparation / supporting materials
- Each party gets time to present their case
- Identify bargaining positions
- Bargain and concessions
- Agree deal and who does what
What are the key steps when preparing a negotiation
- Understand the issue/what is negotiate, who involved
- What the stance is, bargaining power/aims/strategy
- What can be conceded
- Preparing the meet
- Negotiation meeting
What happens during a negotiation meeting
- Open mind
- Establish point happy to compromise
- Both parties express their case
- Profession/calm
- Meet a common ground for the project benefit
- Once completed put in writing (instruction/letter)
Example of your oral communication skills
Completion of a monthly flash report. This was then presented and explained to the client identifying activities in the period, next period, financials and potential risks in the future.
What do you think of email communication
- Have the same legal value as a letter and contracts can be inadvertently created by email.
- Content must be carefully considered
- Communicate in a professional manner
- Ensure it is sent to the correct recipient
When is certain communication important
Emails - Converying information
Video Calls/Workshops - Discussions
Phone Calls - Quick clarification points/information
Writing and Presenting Skills Learn
Formal Language
How to position myself in front of camera
Example Negotiations / Communication
Bath Street Square - Present CAPEX to client
40 Broadway - Negotiate / discuss fee proposals and scope. Ekkist / Utility Disconnection
