Communication And Control

Question 0

What are the focuses of the feedback control model?

Answer 0

1. Establish standards of performance
2. Measure actual performance
3. Compare performance with standards
4. Take corrective action (if inadequate)
5. Or do nothing to provide reinforcement if it is adequate.

Question 1

What are the three focuses of organisational control?

Answer 1

Feed forward control- anticipates problems, ensures the right directions are set a and the right resource inputs are available.
Concurrent control- solves the problems as they happen, the focus is on the ongoing process. They ensure that the right things are done as part of work flow operations.
Feedback control- solves the problems after they occur. The focus is on outputs. Ensure that the final results are up to desired standards.

Question 2

What are the four sides of the four sides communication model?

Answer 2

Factual information
Self revelation
Relationship
Appeal

Question 3

Provide examples of where channel richness is at its highest and lowest

Answer 3

Lowest channel richness comes in the form of formal reports and bulletins while high channel richness comes from face to face communication and telephone communication.

Question 4

What does upward communication involve?

Answer 4

Upward communication involves problems and exceptions, suggestions for improvement, performance reports.

Question 5

What does downward communication involve?

Answer 5

Downward communication involves the implementation of goals and strategies, job instructions and rationale, procedures and practices, performance feedback.

Question 6

What does horizontal communication involve?

Answer 6

Horizontal communication involves interdepartmental problem solving, change initiatives and improvements.

Question 7

In team communication, what model is best for faster and more accurate simple tasks?
And what model is best used for faster and more accurate complex tasks?

Answer 7

• centralised wheel or y

- decentralised circle or all channel

Question 8

Discuss the differences in dialogue and discussion including the results of both.

Answer 8

Dialogue- reveals feelings, explores assumptions and builds common ground. The result is a long term innovative solution, a unified group, shared meaning and transformed mind sets.
Discussion- States position, advocates convictions, convinces others and builds oppositions. The result is short term resolution, agreement by logic, the opposition is beaten down