Communication

Question 1

Style encourages others to view ideas as beneficial to their needs displays authority to build trust, and reassures staff by creating an emotive and empathetic connection

Answer 1

Persuasive

Question 2

Involves standing up for personal rights and expressing feelings beliefs and thoughts in an honest direct and appropriate way which does not violate another individuals rights

Answer 2

Assertive

Question 3

Style involves violation of your own rights by failing to express feelings beliefs and thoughts allowing others to violate your rights this is often done in a timid apologetic manner

Answer 3

Passive

Question 4

Style involves violation of the rights of others by directly standing up for your personal rights in an inappropriate manner

Answer 4

Aggressive

Question 5

Expressing your feelings beliefs and thoughts in a confusing and unclear way

Answer 5

Passive aggressive

Question 6

When should you answer a call

Answer 6

Before the 4th ring