communication 3 Flashcards

1
Q

what is counselling

A
  • provides safe and supportive environment in which to talk through thoughts and problems and reflect on past and present events with non-judgemental professional
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2
Q

what does a counsellor do?

A

listens and helps you explore and make sense of your feelings and behaviour

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3
Q

what did carl rogers put forward

A
  • person centred approach
  • shift towards patient being expert
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4
Q

role of counsellor

A

to create safe and and accepting space for patient led exploration of issues/ideas

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5
Q

who was the attachment theory developed by and what did it state

A
  • bowlby
  • stated that poor childhood experience may render the child unable to express feelings
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6
Q

BACP

A

member of BRITISH ASSOCIATION for COUNSELLING and PSYCHOTHERAPY - qualified to do the job

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7
Q

what are the ethical principles set out by BACP in 2018

A
  • autonomy
  • trustworthy
  • justice
  • beneficence
  • non maleficence
  • self-respect
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8
Q

list some skills a counsellor needs

A
  • establishment of trust
  • listening with all our senses
  • being able to emphathise
  • culturally sensitve
  • self aware + able to reflect
  • accurate interpretation of all emotions expressed
  • thinking> reacting
  • never pity
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9
Q

why would people have counselling

A
  • empowers clients to work out their problems
  • PTSD
  • change and loss
  • following major trauma
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10
Q

core conditions of helping

A
  • unconditional positive regard
  • accurate empathy
  • genuineness
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11
Q

the 3 stages of egan’s skilled helper model

A
  1. exploration - helping client examine thoughts and feelings
  2. insight - helping clients understand underlying reasons
  3. action - helping clients make change
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12
Q

describe stage 1 - getting the story

A
  • explore clients reasons for counselling
  • helps client identify and clarify problems
  • keep checking you are on the right track
  • should flow as naturally as possible
  • set contract + objectives
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13
Q

describe stage 2 - possibilities for change

A
  • elicit any ideas client may have had
  • explore pros and cons of any ideas
  • summarise various points
  • clarify main issue
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14
Q

describe stage 3 - strategies for change

A
  • summary of previous discussions
  • agreeing action plan for next stage
  • draw to definite close - avoid tendency for discussions to drift in wrong direction
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15
Q

what is egan’s SOLER aid for non verbal communication

A

S - face squarely
O - open posture
L - lean forward
E - eye contact
R - relax

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16
Q

examples of patient centred communication

A
  • friendly intro
  • smiles, warm voice tones etc
  • explaining
  • asking permission
  • open communication
  • maintain patients dignity
  • respect
17
Q

what is empathy

A
  • being able to understand a person as if you were inside their world and communicating this to them
18
Q

how to convey empathy

A
  • careful listening
  • attention to non-verbal cues
  • allowing time
  • respond appropriately