communication 1 Flashcards
1
Q
What percentage of communication is attributed to
spoken words?
A
7%
2
Q
features of effective communication
A
- promotes compliance
- reduces patients concerns
- promotes empathy and understanding
- increases patient satisfaction
- reduces micro-legal risks
3
Q
benefits of written oral communication
A
- supplements oral communication
- can enhance understanding and memory
- can empower patients prior to attending for appointment
- provides permanent record of information
4
Q
why do patients prefer written communication?
A
more precise and explicit
- develops and enhances an organisations image
5
Q
why does written communication need to be effective
A
- noticed
- read
- understood
- believed
- remembered
6
Q
what do you do when the recipient who receives the message doesnt interpret it the way you’d like?
A
- construct and deliver message with audience in mind
- try to remove any obstacles to clear understanding such as distractions, discomforts, prejudice
