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[3] NUR114 | FUNDAMENTALS > Communication > Flashcards

Communication Flashcards

1
Q

● Interchange of information between 2 or more people
● Transmission of feelings or a more personal and social interaction between people
● Any means of exchanging information or feelings between 2 or more people
● A basic component of human relationships, including nursing

A

COMMUNICATION

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2
Q

The intent of communication is to ___________

A

obtain a response

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3
Q

➔ Is a process.
➔ Is built on a trusting relationship with a client and the client’s support people.

A

COMMUNICATION

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4
Q

TRUE OR FALSE:
Effective Communication is essential for the establishment of a nurse-client relationship

A

TRUE

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5
Q

TWO MAIN PURPOSES OF COMMUNICATION
➔ (1) __________
★ Encourage
★ Persuade
★ Inform/Make them aware

➔ (2) __________
★ Ask
★ Observe
★ Develop Insight
★ Interview

A

(1) Influence
(2) Gain Information

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6
Q

● “Self Talk”
● Thinking about the message
o Before sending
o While being sent
o After it is sent
● Occurs constantly

A

INTRAPERSONAL

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7
Q

TRUE OR FALSE:
Intrapersonal Communication can’t interfere with ability to hear the intended message

A

FALSE
It CAN INTERFERE with the ability to hear the intended message

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8
Q

Is part of Intrapersonal communication

A

Mentally Rehearsing

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9
Q

● One to one interaction between the nurse & another person
● most frequently used in the nursing profession
● Meaningful interpersonal communication results in:
o Exchange of ideas
o Problem solving
o Expression of feelings o Decision making
o Goal accomplishment o Team building
o Personal growth

A

INTERPERSONAL

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10
Q

● Communication with the spiritual being or someone of the higher power
★ Example: Praying and Meditation

A

TRANSPERSONAL

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11
Q

● Communication that takes place between members of any group

A

GROUP

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12
Q

● 3 main functions are needed for an effective group communication:
o Must maintain a (1) __________ (unity/bond)
o Need to develop and modify its (2) __________
o Must accomplish its (3) __________

A

(1) degree of cohesion
(2) structure
(3) goals

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13
Q

The object, situation, or event to which a symbol and/or sign refers. in initiating an action.

A

REFERENT

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14
Q

➔ An individual or group wishing to communicate a message to another, can be considered the source-encoder
➔ Must have an idea or reason for communicating and must put the idea or feeling into a form that can be transmitted

A

SENDER

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15
Q

Involves the selection of signs or symbols to transmit the message, such as:
◆ Which language to use
◆ How to arrange the words
◆ What tone of voice
◆ Gestures to use

A

Encoding

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16
Q

➔ The nurse must not only deal with dialects and foreign languages but also cope with two language levels
◆ (1) __________
◆ (2) __________

A

(1) Layperson’s
(2) Health Professional’s

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17
Q

➔ What is actually said or written
➔ the body language that accompanies the words ➔ How the message is transmitted
➔ It is important for the method to be appropriate for the message and it should help make the intent of the message clearer.

A

MESSAGE

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18
Q

Is often appropriate for long explanations or for a communication that needs to be preserved

A

Written Communication

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19
Q

◆ Common forms are emails and texting by computer or smartphone to another individual or group of people

A

Electronic Communication

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20
Q

RULES AND ETIQUETTE FOR E-COMMS
● Emails should be (1) ________ and ________
● (2) ________ matters
● (3) ________ should be used sparingly
● Writing in all caps = (4) ________

A

(1) short / to the point
(2) Punctuation
(3) Acronyms
(4) shouting

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21
Q

● Should be concise
● If information is complex, use email or telephone

A

Texting

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22
Q

➔ The one who must listen, observe and attend
➔ The decoder, who must perceive what the sender intended (interpretation).

A

RECEIVER

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23
Q

Means to translate the message sent via the receiver’s knowledge and experiences to sort out the meaning of the message

A

Decode

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24
Q

➔ The message that the receiver returns to the sender
➔ It is also called the Feedback
➔ Can be either verbal or nonverbal

A

RESPONSE

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25
Q

MODE OF COMMUNICATION
Spoken or Written

A

Verbal

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26
Q

MODE OF COMMUNICATION
Gestures, facial expressions, touch

A

Non-Verbal

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27
Q

TRUE OR FALSE:
Although both kinds of communication occur simultaneously, most communication is verbal

A

FALSE
Most communication is NON-VERBAL

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28
Q

● The most effective way to communicate.
● Things to consider when choosing what words to say or write

A

VERBAL

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29
Q

● Modifies the feeling and impact of the message

A

Pace and Intonation

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30
Q

Can express enthusiasm, sadness, anger, or amusement

A

Intonation

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31
Q

May indicate interest, anxiety, boredom or fear

A

Pace of speech

32
Q

● Includes the use of commonly understood words, brevity and completeness

A

Simplicity

33
Q

Is saying precisely what is meant

A

Clarity

34
Q

Is using the fewest words necessary (being concise)

A

Brevity

35
Q

● Timing needs to be appropriate to ensure that words are heard.
● Involves sensitivity to the client’s needs and concerns

A

Timing and Relevance

36
Q

Spoken words need to be altered in accordance with behavioral cues from the client.

A

Adaptability

37
Q

● Means worthiness of belief, trustworthiness, and reliability
● Fostered by being consistent, dependable and honest.

A

Credibility

38
Q

● Can be a positive and powerful tool in the nurse-client relationship
● It must be used with care
● Consider the client’s perception of what is considered humorous.

A

Humor

39
Q

o touch
o eye contact
o facial expressions
o posture
o gait
o gestures
o general physical appearance
o mode of dressing and grooming o sounds
o silence

A

NON-VERBAL

40
Q

TRUE OR FALSE:
Many healthcare agencies are moving toward electronic medical records where nurses document their assessments and nursing care

A

TRUE

41
Q

TRUE OR FALSE:
Advantages
o Fast & efficient
o Legible
o Date and time stamp
o Secure communication o Better access

A

TRUE

42
Q

TRUE OR FALSE
Disadvantages
o Potential for privacy breach
o Potential misuse
o Access all

A

FALSE
Access for SOME, not for all

43
Q

➔ Language, psychosocial, and intellectual development

A

Development

44
Q

➔ Girls tend to use language to seek confirmation, minimize differences, and establish intimacy. Boys use language and establish independence and negotiate status within the group.

A

Gender

45
Q

Are the standards that influence behavior

A

Values

46
Q

Are the personal view of an event.

A

Perceptions

47
Q

Each individual is unique, perceiving and interpreting messages and experiences differently.

A

Values and Perceptions

48
Q

Study of human space that people allow them between themselves and objects or other people

A

Personal Space

49
Q

● Space and things
○ Individual considers as belonging to self
○ Knock before entering space
● May be visible
○ Curtains around bed unit
○ Walls of private room
○ Removing chairs to use

A

Territoriality

50
Q

➔ Exist between the sender and receiver affect the communication process.
➔ Choice of words, sentence, structure, and tone of voice vary considerably
➔ E.g. nursing student and instructor, etc.

A

Roles and Relationships

51
Q

➔ People usually communicate most effectively in a comfortable (1) __________ and affect communication
○ Temperature
○ Noise
○ Ventilation
➔ Lack of (2) ________ may interfere with client’s communication about matters the client considers private

A

(1) environment
(2) privacy

52
Q

Can impair and distort communication

A

Environmental Distraction

53
Q

➔ The verbal and nonverbal aspects of the message match.
➔ Clients more readily trust the nurse when they perceive the nurse’s communication as _______.
➔ Prevents miscommunication

A

Congruence / congruent

54
Q

If there is __________ between verbal and nonverbal expression, the body language or nonverbal communication is usually the one with the true meaning

A

incongruence

55
Q

◆ Convey a feeling of emotional closeness

A

Caring and warmth

56
Q

TRUE OR FALSE:
◆ Care is more enduring and intense than warmth.

A

TRUE

57
Q

◆ (1) __________ conveys deep and genuine concern for the individual. Involves:
● Giving feelings
● Thoughts
● Skill
● Knowledge
◆ (2) __________ conveys friendliness and consideration, shown by acts of smiling and attention to physical comforts.

A

(1) Care
(2) Warmth

58
Q

Is an attitude that emphasizes the other individual’s worth and individuality.

A

Respect

59
Q

TRUE OR FALSE:
A nurse conveys respect by listening with an open mind to what the other individual is saying, even if the nurse disagrees.

A

TRUE

60
Q

Is a speech style similar to baby talk that gives the message of dependence and incompetence and is viewed as patronizing older adults

A

Elderspeak

61
Q

➔ are the “Defining limits of individuals, objects, or relationships” (Boyd, 2017, “Boundaries and Body Space Zones” section, para 1)

A

Boundaries

62
Q

Are crucial in the context of the nurse–client relationship

A

Professional Boundaries

63
Q

TRUE OR FALSE
To maintain clear boundaries, the nurse keeps the focus on the client and shares personal information or meeting his or her own news through the relationship

A

FALSE
The nurse AVOIDS sharing personal information

64
Q

○ 0 to 1 1⁄2 feet
○ Characterized by body contact
○ Heightened sensations of body heat and smell
○ Low vocalization

A

Intimate

65
Q

○ 1 1⁄2 to 4 feet
○ Moderate voice tones
○ Body heat & smell - less noticeable

A

Personal

66
Q

○ 4 to 12 feet
○ Clear visual perception of the whole person
○ Body heat and odor are imperceptible
○ Eye contact is increased
○ Vocalizations are loud

A

Social Distance

67
Q

○ 12 feet
○ Requires loud, clear vocalization and careful enunciation

A

Public

68
Q

● Growth-facilitating process
● Develop over weeks of working with client, or within minutes
● Influenced by the personal and professional characteristics of the nurse & the client

A

HELPING RELATIONSHIP/ NURSE-CLIENT RELATIONSHIP

69
Q

● NPR strives to achieve two basic goals:
○ Help clients manage their (1) ________
○ Help clients become better at (2) ________ in their everyday lives

A

(1) problems
(2) helping themselves

70
Q

TRUE OR FALSE:
● Keys to the helping relationship
○ Trust & acceptance development
○ Client’s belief that the nurse cares & wants to help him

A

TRUE

71
Q

● Planning stage before the interview
● Nurse gathers information about client before meeting the client face to face

A
  1. PRE-INTERACTION PHASE
72
Q
  1. Opening the relationship
  2. Clarifying the problem
  3. Structuring & formulating the contract
    ● Nurse & client develop a degree of trust & verbally agree on the following:
    a. Location, frequency & length of meeting
    b. The overall purpose of the relationship
    c. How confidential material will be handled
    d. Tasks to be accomplished
    e. Duration & indications for termination of the relationship
A
  1. INTRODUCTORY / ORIENTATION PHASE
73
Q

Nurse & client accomplished the tasks outlined in the introductory phase, enhance trust & rapport, & develop caring

A
  1. WORKING PHASE
74
Q

Working Phase Stages:
1. Exploring & understanding (1) ________
2. Facilitating and taking (2) ________
Skills:
• empathic listening and responding
• respect
• genuineness
• concreteness
• confrontation
• collaborates with client in decision making
• provides support
• offers options and information

A

(1) thoughts & feelings
(2) action

75
Q

The phase often expected to be difficult & filled with ambivalence

A

TERMINATION PHASE

[3] NUR114 | FUNDAMENTALS (15 decks)

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