Communication

Question 1

COMMUNICATION

Answer 1

The exchange of information, thoughts,
ideas and transmission of feelings
accomplished by sending and receiving
messages

Question 2

Role of communication in
nursing

Answer 2

 Nursing process:
Assessment – determining patient needs
through communication

Question 3

4 Components of an
interaction (define)

Answer 3

Referent – motivates one to communicate.

Sender (source/encoder) = person trying to communicate. uses verbal/nonverbal communication to deliver a message.

Message = information-idea or thought being.
communicated

Receiver – observer, listener and interrupter person listening, trying to understand the message. (decodes)

Response/Feedback= may be verbal, Nonverbal. Validates that the receiver received the message and understood it as the sender intended.

Question 4

TYPES OF
RELATIONSHIPS: Intimate

Answer 4

 INTIMATE –
2 INDIVIDUALS COMMITTED TO ONE
ANOTHER

Question 5

Types of Relationships: Social

Answer 5

SOCIAL
 Needs met
through
relationships.
 No
predetermined
goal or focus

Question 6

Intrapersonal Communication

Answer 6

self-talk

Question 7

constructive affirmations

Answer 7

positive self-talk

Question 8

Both verbal and nonverbal communication

Answer 8

should be congruent.

Question 9

Incongruent communication (2)

example

Answer 9

denial/dark humor

Question 10

denotation

connotation

Answer 10

literal meaning of a word.

implied or emotional meaning of the word.

Question 11

Phases of relationships in nursing: (3)

Answer 11

1.Introduction/orientation phase = very important

2. Working Phase= focus on patients’ problem/ideas
3. Termination phase= termination may produce stress. feelings rejection and insecurity may arise.

Question 12

attentive

Answer 12

listening must be purposeful and .deliberate

must be ACTIVE. using all senses

pay attention to what is said and not said

Question 13

effective listening
( SOLER)

Answer 13

S- sit and face the person

O- observe and maintain an open
posture

L- Lean forward

E-maintain eye contact

R- Remain relaxed

Question 14

VERBAL
COMMUNICATION-

influenced by 5

Answer 14

SPOKEN WORD/Written

Goal for the receiver to understand.
both your words and your meanings. Conscious act.

influenced by: education/culture/language/ age/past experiences

Question 15

Order of importance between verbal and non-
verbal:

Answer 15

7% THE WORDS BEING SPOKEN (verbal)

38% TONE OF VOICE(non-verbal)

55% BODY LANGUAGE (non-verbal)

Question 16

Verbal Barriers

nurse duties

Answer 16

1. Never give opinion
2. Offering inappropriate reassurance (only realistic)
3. Showing approval or disapproval
4. Being defensive ( be open)

 5 Discussing facts rather than feelings.

6. Changing the subject (allow pt to speak as long as they feel)
7. Asking “why” questions (NEVER)
8. Language level too high or too low
9. Talking too fast/ too slow
10. Outside barriers, noise, other
    patients
11. Stereotyping (don’t)

Question 17

NON VERBAL
COMMUNICATION

Answer 17

1. Gestures or facial expression
   -90% of communication is nonverbal, more.
   accurate of true feelings of person, less
   under control than verbal

2.Body language - facial

3. Physical Distance
4. eye contact -
5. touch
6. silence

Question 18

INTIMATE SPACE –

PERSONAL

SOCIAL –

PUBLIC GROUPS

Answer 18

up close and
personal up to 18 inches

18”- 4’

– 4’ – 12’

greater than 12

Question 19

use touch when someone is angry or mentally disturbed.

t or f

Answer 19

false

Question 20

Chinese American (4 )

remember eye contact

Answer 20

1.Less direct eye contact esp. with authority

2. Quiet, may hesitate to ask questions
3. Prefer not to touch esp. strangers

4.May does not complain of pain

Question 21

Territoriality

Answer 21

spaces and things that indudivial identifies as his own.

Question 22

PASSive approach

aggressive approach

IN RELATION WITH OTHERS

Answer 22

avoids conflict and allows others to take lead.

forces others to lose.

Question 23

Mexican American

Answer 23

1. less direct eye contact esp. with strangers

2.prefer closeness, touching

3.Enjoy talking, sharing

4.C/O pain a sign of weakness esp. men

Question 24

NON VERBAL BARRIERS TO
COMMUNICATION (8)

Answer 24

 1. Unrecognized hostility
 2. Day dreaming
 3. Prejudice
 4. Reacting to appearance
 5. Jumping to conclusions
 6. Inappropriate facial expressions
 7. Diverse backgrounds
 8. Stereotyping

Question 25

Congruent & Incongruent
communication

Answer 25

Verbal and
non verbal in
agreement

 Incongruent
communication
Verbal and
non verbal
not in
agreement

Question 26

Empathy –

Answer 26

is the ability to enter a
person’s world and attempt to
understand how the patient may feel.

Question 27

Sympathy


Answer 27

SYMPATHY- an
expression of the nurse’s
sorrow for the patient’s
situation

Question 28

Attempts at Empathy

Answer 28

 1. Put yourself in the patient’s
situation
 2. Ask yourself “how would I
feel”
 3. Come up with a feeling
statement – attempt to translate
into feelings

Question 29

brevity

Answer 29

using fewest words

Question 30

inTONation

Answer 30

tone of voice reflects feeling behind words