Communication

Question 1

Communication is a-

Answer 1

Dynamic, two way process of sending and receiving signals

Question 2

What forms the basis for sharing meaning and building effective work relationships among individuals, families, and the healthcare team

Answer 2

Communication

Question 3

The primary purpose of communication is to-

Answer 3

Share info and obtain a response

Question 4

What is intrapersonal communication?

Answer 4

Conscious internal dialogue, sometimes known as self-talk

Question 5

What is interpersonal communication?

Answer 5

Occurs between 2 or more people-most frequent form of communication

Question 6

Group communication occurs when-

Answer 6

You engage in an exchange of ideas with two or more people at the same time

Question 7

Process refers to-

Answer 7

The act of sending, receiving, interpreting, and reacting to a message

Question 8

He sender is known as the-

Answer 8

Encoder

Question 9

What does encoding mean?

Answer 9

The process of selecting words, gestures, tone of voice, signs, and symbols used to transmit messages

Question 10

What does denotative meaning mean?

Answer 10

Literal dictionary meaning

Question 11

What does connotation mean?

Answer 11

Implied or emotional meaning

Question 12

What is verbal communication?

Answer 12

The use of spoken + written words to send a message

Question 13

What does brevity mean?

Answer 13

When you choose the least amount of words possible

Question 14

What are the 7 elements of verbal communication?

Answer 14

Pacing, intonation, clarity, brevity, timing, relevance, and the interaction must allow time for a response

Question 15

Which form of communication occurs on a more unconscious level because it conveys how the sender is feeling?

Answer 15

Non-verbal communication

Question 16

Facial expression, posture and gait, personal appearance, gesture, and touch are all examples of-

Answer 16

Non-verbal communication

Question 17

Name 5 developmental variations

Answer 17

Physical + cognitive development, language skills, education level, maturity

Question 18

What are some sensory alterations?

Answer 18

Hearing loss or vision changes, dementia

Question 19

The intimate distance (personal space) is within how close of a person?

Answer 19

Within 18 inches

Question 20

The personal distance is how close to the patient?

Answer 20

Distance of 18 inches - 4 feet

Question 21

Social distance is how close to the patient?

Answer 21

4 - 12 feet

Question 22

Public distance is how close to the patient?

Answer 22

Beyond 12 feet

Question 23

Territoriality refers to-

Answer 23

Space and things an individual identifies as belonging to them

Question 24

What status’ strongly influence communication?

Answer 24

Cultural and socioeconomic status

Question 25

The roles and relationships of the sender and receiver affect the-

Answer 25

choice of vocabulary, tone of voice, gestures, and distance associated with communication

Question 26

Assertive communication is considered to be-

Answer 26

Direct, honest, open, spontaneous, responsible and non-judgemental

Question 27

What do nurses use to communicate with each other?

Answer 27

Standardized communication tools

Question 28

Aggressive communication comes across as-

Answer 28

Bossy, arrogant, opinionated, sarcastic, manipulative, intolerant, and overbearing

Question 29

The pre-interaction phase occurs when?

Answer 29

Prior to meeting the patient

Question 30

Pre-interaction is-

Answer 30

The beginning of communication by gathering info about the client, but the nurse and client don’t have direct communication

Question 31

The orientation phase begins when?

Answer 31

When the nurse meets the client

Question 32

What’s the goal of the orientation phase?

Answer 32

To establish rapport and trust

Question 33

When does the working-phase occur?

Answer 33

When an active relationship-care is provided, patient expresses thoughts and feelings

Question 34

What is the termination phase?

Answer 34

Conclusion of the relationship, may be the end of the shift, whenever the nurse is discharged home, etc.

Question 35

What are the 5 characteristics of a therapeutic relationship?

Answer 35

Empathy, respect, genuineness, concreteness, confrontation

Question 36

Task groups are formed to-

Answer 36

Fulfill a task or fulfill a need

Question 37

There is often a very limited time frame to establish rapport for task groups

True or false?

Answer 37

True

Question 38

What do ongoing groups do?

Answer 38

Addresses issues that are recurrent (EX: Quality assurance, infection control, discharge planning)

Question 39

Do members have designated roles in ongoing groups?

Answer 39

Yes

Question 40

In what groups can nurses be members, facilitators or consultants? (EX: Weight watchers, cancer recovery, etc.)

Answer 40

Self-help groups

Question 41

Therapy groups are organized to-

Answer 41

Help people cope with challenging issues

Question 42

Work-related social support groups occur when-

Answer 42

Professionals receive help (stress-related)

Question 43

What is aphasia?

Answer 43

Difficulty expressing or interpreting messages, such as after a stroke

Question 44

Physiological barriers may include-

Answer 44

Respiratory problems, loose-fitting dentures, cleft palate which may interfere with speaking

Question 45

To be assertive, you have to be able to-

Answer 45

Express yourself effectively and directly while still respecting view points of others

Question 46

To explore ideas, you must-

Answer 46

Ask open-ended questions

Question 47

Process recordings occur whenever-

Answer 47

2 people converse while a third records the conversation. Afterward, he participants analyze the interaction

Question 48

What does fire-hosing info mean?

Answer 48

Giving an overwhelming amount of info all at once

Question 49

Is offering advice considered to be a barrier to therapeutic communication?

Answer 49

Yes

Question 50

Is providing false-reassurance considered to be a barrier to therapeutic communication?

Answer 50

Yes