Communication Flashcards
Communication is a-
Dynamic, two way process of sending and receiving signals
What forms the basis for sharing meaning and building effective work relationships among individuals, families, and the healthcare team
Communication
The primary purpose of communication is to-
Share info and obtain a response
What is intrapersonal communication?
Conscious internal dialogue, sometimes known as self-talk
What is interpersonal communication?
Occurs between 2 or more people-most frequent form of communication
Group communication occurs when-
You engage in an exchange of ideas with two or more people at the same time
Process refers to-
The act of sending, receiving, interpreting, and reacting to a message
He sender is known as the-
Encoder
What does encoding mean?
The process of selecting words, gestures, tone of voice, signs, and symbols used to transmit messages
What does denotative meaning mean?
Literal dictionary meaning
What does connotation mean?
Implied or emotional meaning
What is verbal communication?
The use of spoken + written words to send a message
What does brevity mean?
When you choose the least amount of words possible
What are the 7 elements of verbal communication?
Pacing, intonation, clarity, brevity, timing, relevance, and the interaction must allow time for a response
Which form of communication occurs on a more unconscious level because it conveys how the sender is feeling?
Non-verbal communication
Facial expression, posture and gait, personal appearance, gesture, and touch are all examples of-
Non-verbal communication
Name 5 developmental variations
Physical + cognitive development, language skills, education level, maturity
What are some sensory alterations?
Hearing loss or vision changes, dementia
The intimate distance (personal space) is within how close of a person?
Within 18 inches
The personal distance is how close to the patient?
Distance of 18 inches - 4 feet
Social distance is how close to the patient?
4 - 12 feet
Public distance is how close to the patient?
Beyond 12 feet
Territoriality refers to-
Space and things an individual identifies as belonging to them
What status’ strongly influence communication?
Cultural and socioeconomic status
The roles and relationships of the sender and receiver affect the-
choice of vocabulary, tone of voice, gestures, and distance associated with communication
Assertive communication is considered to be-
Direct, honest, open, spontaneous, responsible and non-judgemental
What do nurses use to communicate with each other?
Standardized communication tools
Aggressive communication comes across as-
Bossy, arrogant, opinionated, sarcastic, manipulative, intolerant, and overbearing
The pre-interaction phase occurs when?
Prior to meeting the patient
Pre-interaction is-
The beginning of communication by gathering info about the client, but the nurse and client don’t have direct communication
The orientation phase begins when?
When the nurse meets the client
What’s the goal of the orientation phase?
To establish rapport and trust
When does the working-phase occur?
When an active relationship-care is provided, patient expresses thoughts and feelings
What is the termination phase?
Conclusion of the relationship, may be the end of the shift, whenever the nurse is discharged home, etc.
What are the 5 characteristics of a therapeutic relationship?
Empathy, respect, genuineness, concreteness, confrontation
Task groups are formed to-
Fulfill a task or fulfill a need
There is often a very limited time frame to establish rapport for task groups
True or false?
True
What do ongoing groups do?
Addresses issues that are recurrent (EX: Quality assurance, infection control, discharge planning)
Do members have designated roles in ongoing groups?
Yes
In what groups can nurses be members, facilitators or consultants? (EX: Weight watchers, cancer recovery, etc.)
Self-help groups
Therapy groups are organized to-
Help people cope with challenging issues
Work-related social support groups occur when-
Professionals receive help (stress-related)
What is aphasia?
Difficulty expressing or interpreting messages, such as after a stroke
Physiological barriers may include-
Respiratory problems, loose-fitting dentures, cleft palate which may interfere with speaking
To be assertive, you have to be able to-
Express yourself effectively and directly while still respecting view points of others
To explore ideas, you must-
Ask open-ended questions
Process recordings occur whenever-
2 people converse while a third records the conversation. Afterward, he participants analyze the interaction
What does fire-hosing info mean?
Giving an overwhelming amount of info all at once
Is offering advice considered to be a barrier to therapeutic communication?
Yes
Is providing false-reassurance considered to be a barrier to therapeutic communication?
Yes
