Communication Flashcards
Communication is a-
Dynamic, two way process of sending and receiving signals
What forms the basis for sharing meaning and building effective work relationships among individuals, families, and the healthcare team
Communication
The primary purpose of communication is to-
Share info and obtain a response
What is intrapersonal communication?
Conscious internal dialogue, sometimes known as self-talk
What is interpersonal communication?
Occurs between 2 or more people-most frequent form of communication
Group communication occurs when-
You engage in an exchange of ideas with two or more people at the same time
Process refers to-
The act of sending, receiving, interpreting, and reacting to a message
He sender is known as the-
Encoder
What does encoding mean?
The process of selecting words, gestures, tone of voice, signs, and symbols used to transmit messages
What does denotative meaning mean?
Literal dictionary meaning
What does connotation mean?
Implied or emotional meaning
What is verbal communication?
The use of spoken + written words to send a message
What does brevity mean?
When you choose the least amount of words possible
What are the 7 elements of verbal communication?
Pacing, intonation, clarity, brevity, timing, relevance, and the interaction must allow time for a response
Which form of communication occurs on a more unconscious level because it conveys how the sender is feeling?
Non-verbal communication
Facial expression, posture and gait, personal appearance, gesture, and touch are all examples of-
Non-verbal communication
Name 5 developmental variations
Physical + cognitive development, language skills, education level, maturity
What are some sensory alterations?
Hearing loss or vision changes, dementia
The intimate distance (personal space) is within how close of a person?
Within 18 inches
The personal distance is how close to the patient?
Distance of 18 inches - 4 feet