Communication Flashcards
Technical Communication Model was one of the first communication models, and it was developed by who?
Shannon and Weaver
The technical communication model was comprised of 6 concepts, what were they?
Sender, encoder, channel, decoder, receiver, and noise
Wilbur Schramm developed the Shannon-Weaver model to show three main components. What were they?
Sender, receiver, and the message
Theodore Newcomb’s model of communication is also called what?
The ABX model
What are the 3 main components of the ABX model?
Sender, receiver, topic
David K. Berlo’s model of communication is also called what kind of model?
The S-M-C-R Model
What are the four components of the S-M-C-R model?
Sender, message, channel, and reciever
A channel is what?
Method or medium used to send a message
What are the 5 levels of communication?
Verbal, emotional, energetic, auditory, physical
What is therapeutic communication?
Techniques used to improve communication (like active listening)
The baby boomer generation prefers what kind of communication?
Verbal Communication
What does OARS stand for?
Open-ended Questions, Affirmations, Reflective Listening, Summarizing
Affirmations
Positive comments that build receiver’s confidence
