Communication Flashcards

1
Q

What is communication?

A

1 body language
2 listening
3 engaging verbally
4 engaging non verbally
5 where someone’s sends a code and the receiver decides the message

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2
Q

What is TEDSPIED?

A

T tell me
E explain to me
D describe to me
S show me
P precisely
I in
E exact
D detail

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3
Q

What are the 5 W’s and 1 H?

A

1 who
2 what
3 where
4 when
5 why

6 how

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4
Q

What is LEAPS?

A

L listen
E empathise
A ask
P paraphrase
S summarise

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5
Q

What does empathy mean?

A

To see through the eyes of another. To share and understand the thoughts and attitudes of another.

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6
Q

What is CUDSA?

A

C confront the behaviour
U understand each others position
D define the problem
S seek solutions
A agree a way forward

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