Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

SHRM-CP 2023 > Communication > Flashcards

Communication Flashcards

1
Q

Active Listening

A

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Framing

A

Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Noise

A

In communication, any factor that can disrupt the sending and receipt of a message - for example, physical factors such as loud environments, cultural factors such as a distinctive accent, or cognitive factors such as the use of unfamiliar jargon.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Nonverbals

A

Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume and speed.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Counication Model

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the essential principles of active listening?

A
  • Inviting the other person or people into the converseation
  • Focusing on what the other person is saying
  • Processing unspoke or nonverbal messages the other person is sending
  • Being aware of the nonverbal messages you yourself are sending
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is impactful communication?

A

Communication that achieves its purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What should a leader do before communicating?

A

Perform some level of audience analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Strategies that should be considered for critical and/or complex communications

A
  • How will the communication occur?
  • When will the communication occur?
  • Where will the communication occur?
  • Who will communicate?
  • What support will be required?
  • What media will be used?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the advantages and challenges of face-to-face communication

A
  • Provides immediate verbal and nonverbal feedback
  • Useful for complex, sensitive issues
  • Takes time
  • Requires good listening skills
  • Requires care to avoid conveying wrong messages
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the advantages and challenges of phone communication?

A
  • Provides more opportunity for feedback and questions
  • Requires good listening skills since there are no verbal cues
  • Face more competetition for attention
  • Takes more time
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are advantages and chalenges of video-conferencing as a means of communication?

A
  • Saves time
  • Allows parants to attend remotely
  • Saves money
  • makes scheduling easier
  • Can be used to host live events
  • Encourages focus
  • Potential technical issues
  • Missing in-person communication cues
  • Overuse leading to burnout
  • Can be time-consuming
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are advantages and challenges of voice mail communication

A
  • Saves time (when used to relay content, not make direct contact)
  • Does not provide feedback or confirmation of understanding
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the advantages and challenges of email communication?

A
  • Saves sender time
  • Allows detail
  • Includes multiple parties easily
  • documents communication
  • Requires more care to create accurate message and convey correct tone
  • Does not necessarily provide desired feedback
  • Can be missed or perceived as a nuisance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the advantages and challenges of using written reports as a communication tool?

A
  • Allows full presentation of topic
  • Canr each a large audince and encourage thoughtful responses
  • Provides documentation of communication
  • Takes time and care to create
  • May need to conform to organizational expectations
  • Takes time to get a response
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the advantages and challenges of Short messaging as a communication tool?

A
  • Saves time for both parties
  • Can be broadcast to announce information
  • Limits content that can be communicated
  • Requires review since the message will be widely reviewed
17
Q

What are the advantages and challenges of oral presentations as a communication tool?

A
  • Can allow immediate questions and feedback and adjustment of message
  • Can incorporate visuals, video, and handouts
  • Requires skill and time to practice
  • Requires time and expense to create support materials.
18
Q

What are the advantages and challenges of using town hall meetings as a communication tool?

A
  • Promotes leadership visiblity and accessibility
  • Encourages and improves engagement
  • Promotes collaborative teamwork
  • Can reinforce culture and values
  • Can be complex to plan and organize
  • Requires comfot in public situations to particpate
19
Q

What are the major enemies to presence?

A

Falsness and nervousness

20
Q

What is the point of communication?

A

To initiate or support action

21
Q

What questions should be asked to evaluate a communication event?

A
  • Was the audience analysis complete and on target?
  • Did the audience react as anticpated?
  • What ponts did theys eem most or least interested in?
  • Where did they get confused?
  • Where were they most engaged? What engagemetn tactics worked and which didn’t?
  • How could feedbakc mechanisms be improved?
22
Q

Feedback

A

One way to address teh noise that can occur at different points in the communication model and that prevent communication from achieveing its purpose.

Feedback is part fo the communication loop that helps message receivers confirm their understanding of the message

23
Q

What is the purpose of communication in a group function?

A

To elicit information

24
Q

What are some recommendations for receiving feedback?

A
  • Decide what kind of feedback you need and thenf ind the person most equipped to provide that
  • The feedback discussion should closely follow the activity to be discussed
  • Listen actively in the moment, and ask questions to make sure you understand
  • Offer thanks
  • Follow up with the person giving the feedback about yoru experiences in applying ideas and advice
25
Q

Tips to leading effective staff meetings

A
  • Have a valuable purpose for a metting and ensure that everyone understands this purpose
  • Set a clear agenda with defien ditems
  • Limit meeting time to what is needed to address agenda items
  • Start on time
  • For regular scheduled meetings, consider ways to change things up
  • Recognize the importance of storytelling to encourage engagement and focus
  • Take tiem to resolve conflicts, but postpone discussion of conflicts that may be difficult to resolve until after the meeting
  • Review any decisions and next steps at the meeting’s end
  • Send an e-mail summary if needed for more complex agendas
  • Periodically, have a meeting on meetings to disucss whether the current approach is achieving the team’s goals.
26
Q

What should a clear communication plan include?

A
  • identify purpose
  • Idneitfy stakeholders
  • Identify communication methods and channels

SHRM-CP 2023 (25 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions