Common Problem-Solving Tools and Techniques

Question 1

What tools can be used to conduct a root cause analysis?

Answer 1

Ishikawa diagram or the 5 whys

Question 2

What common problem solving tools are used for decision making??

Answer 2

Force field analysis
Mind mapping
Decision tree

Question 3

What are the benefits of a SWOT analysis?

Answer 3

It assess the project’s
1: internal & external environments
2: potential challenges & opportunities

Question 4

T/F: It’s impossible to evaluate the effectiveness of a meeting

Answer 4

F. There are several key factors (such as attendance, participation, feedback, etc,) that can be used to evaluate meeting effectiveness.

Question 5

What is the purpose of risk management planning meetings?

Answer 5

Determining how to Manage, monitor & track risks, assigning responsibilities and & defining the cost & schedule for risk activities

Question 6

T/F: Meetings are a tool used for stakeholder identification

Answer 6

T

Question 7

T/F: PM’s are solely responsible for the stakeholder engagement plan

Answer 7

F. SME’s (such as the project team, senior management, consultants, etc)should help to create the plan.

Question 8

What are the 5 stakeholder engagement levels?

Answer 8

Unaware
Resistant
Neutral
Supportive
Leading

Question 9

T/F: face to face meetings are the best for project communications

Answer 9

T

Question 10

What are some benefits of conducting a focus group?

Answer 10

Gather feedback
Validate assumptions
Generate ideas

Question 11

What is a “stand-up” meeting?

Answer 11

Essentially a daily huddle where project progress is shared

Question 12

What is a unique feature of the delphi technique?

Answer 12

Participants are anonymous