Comm/Sociology/Psych Flashcards by Joshua Margolis

What is a speech delivered word for word from a prepared text?

Extemporous
Impromptu
Manuscript
Memorized

Manuscript

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All of the following would be considered proper with respect to use of a visual aid except:

Eye contact with the audience should be maintained
Statistics demonstrated by the visual aid should not be rounded off
The visual should be large enough for all to see
The visual should be relevant to teh speech

Statistics demonstrated by the visual aid should not be rounded off

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What is the study of body movements, gestures and posture?

Kinesics
Proxemics
Semantics
Syntactics

Kinesics

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What are words that have more than one dictionary meaning?

Articulations
Equivocal terms
Euphamisms
Relative terms

Equivocal terms

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All of the following are important with regard to a speaker’s awareness of the audience when choosing the speech material except:

Knowing if the audience has any prejudices
Knowing if there are any common interests between the speaker and the audience
Knwoing the demographic background of the audience
Knowing th epersonal background of the introductory speaker

Knowing th epersonal background of the introductory speaker

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What is a speech that is planned in advance but is presented in a direct, conversational manner?

A manuscript speech
A memorized speech
An extemporous speech
An impromptu speech

An extemporous speech

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Which of the following best describes a disconfirming repsonse with more than one
meaning?

Ambiguous
Euphamism
Faulty Assumptions
Semantics

Ambiguous

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More pleasant sounding words used in the place of more direct, less pleasant terms are:

ambiguous responses
euphemisms
faulty assumptions
relative terms

euphemisms

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Which of the following terms deals with the arrangement of words in a sentence?

Attending
Relative Terming
Semantics
Syntax

Syntax

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What type of speech is learned and delivered by rote without a written text?

Extemporaneous
Impromptu
Manuscripted
Memorized

Memorized

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Which type of listening involves listening to understand another person or idea?

Empathetic listening
Evaluative listening
Informational listening
Pseudolistening

Informational listening

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Billy Bob’s speech instructor told him that he would have to speak a little louder. Billy Bob needs to work on which of the following areas of public speaking?

Enunciation
Pitch
Rate
Volume

Volume

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Which of the following is an example of a misinterpretation of a verbal symbol?

Objects
Relative Terms
Touching
Voice

Relative Terms

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Which of the following is an example of a misinterpretation of a non-verbal symbol?

Emotive Terms
Equivocal Terms
Euphamisms
Personal Space

Personal Space

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The objective, emotion-free meanings of a term are known as:

Ambiguous response
Connotations
Denotations
Euphamisms

Denotations

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What term is defined as “dealing with the meaning of words”?

Attending
Relative terming
Semantics
Syntax

Semantics

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Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?

Attending
Empathetic
Evaluative
Informational

Empathetic

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A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position is a(n):

Ambiguous response
Attending remark
Euphamism
Faulty assumption

Ambiguous response

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Sally is listening to Cindy and trying very hard to understand her ideas on the subject. This is an exampe of:

Defensive listening
Empathetic listening
Informational listening
Intrapersonal listening

Informational listening

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What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unkown to the sender and unkwon to each other in any sense of interaction?

Interpersonal
Mass
Professional
Public

Mass

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What is any communication that goes beyond the doors of your business?

External communicaton
Inter-office letters
National communication
Personal letters

External communicaton

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What do we call busness communications that are sent to receivers within a company?

Channel communications
External communications
Frontal communications
Internal communications

Internal communications

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An approach to conflict resolution in which neither party achieves its goals is:

Lose-Forfeit
Lose-Lose
Win-Forfeit
Win-Win

Lose-Lose

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Exernal communiction includes:

Congratulatory notes
Letters of Reference
Memos
Personal Letters

1 and 2
1, 2, and 4
2 and 4
3 and 4

1, 2, and 4

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External communication is: All communication Any communication that goes beyond the doors of your business Business communication with customers Communication among employees

Any communication that goes beyond the doors of your business

What is the science of human behavior? Philosophy Physiology Psychology Religion

Psychology

Which of the following are objectives of psychology? To help people learn more effectively To make better adjustments to life situations To understand why people do the things they do All of the above

All of the above

"Emovere" the Latin root of the word "emotion" means: To enjoy To frustrate To hate To move out or stir up

To move out or stir up

Which of the following self concept factors would not affect the ability of the funeral diector to effectively communicate with clientele? Attitudes Persuasion Physical Appearance Thoughts

Persuasion

Which of the following is not an advantage of the directive counseling approcah? It allows the funeral director to provide necessar information and guidelines It encourages dependence by the bereaved It is fairly easy to learn and conduct It takes less time

It encourages dependence by the bereaved

Anticipatory grief allows: The grief work to be shortened The loss to hurt more The loss to not be felt The mourning process to be worked through at a slower pace

The grief work to be shortened

Which of the following would argue that counseling is associated with good communication? Carl Rogers Edgar Jackson Elisabeth Kubler-Ross Sigmund Freud

Carl Rogers

Which of the following is not one of the normal reactions in Lindemann's symptomatology of normal grief? Feelings of guilt No interruptions in patterns of conduct Preoccupations with images of the deceased Sensations of somatic distress

No interruptions in patterns of conduct

What is the type of self destruction in which a person has little or no group identification and is seen as a loner? Anomic suicide Egoistic suicide Homicide Natural death

Egoistic suicide

Which of the following is not a dsitinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems? The funeral director may suggest alternatives to the bereaved party The funeral director is a primary source of information The funeral director is the ceromonial institutional tender of the funeral The ultimate decisions of the funeral should be influenced by the funeral director

The ultimate decisions of the funeral should be influenced by the funeral director

A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as: Grief Grief Syndrome Mourning Sorrow

Grief Syndrome

Overactivity, acquisition of symptoms of the decesaed, isolation from friends and family and furious hostility toward a specific person are part of what theory? Delayed Grief Normal Grief Reactions Tasks of Mourning Three Phases of Grief

Delayed Grief

Which of the following is a normal somatic disturbance in grief? Bewilderment Fear Loneliness Weakness

Weakness

To assist in the understanding of the circumstances or situations the individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary is know as: Communication Counseling Facilitating Guidance

Facilitating

An event producing acute deprivation and loss due to death of one whom emotional capital has been invested is: Bereavement Fear Frustration Mourning

Bereavement

What is the fourth stage of dying according to Kubler-Ross? Anger Bargaining Denial Depression

Depression

Which of the following is a purpose of the funeral rite? For the family to repress their grief To allow for denial of feelings To face confrontation with death To prevent the recall of memories of the deceased

To face confrontation with death

Which of the following is a need of the breaved? Confirm reality Deny emotional support Eliminate security Repress emotions

Confirm reality

A protective coping mechanism charcaterized by an inability to perceive external reality is called: Denial Rationalization Regression Repression

Denial

Which of the following is a purpose of the funeral? Deny that a life has been lived Establish a socially accepted climate for mourning Repress grief Show disrespect for the deceased

Establish a socially accepted climate for mourning

A conscious postponement of addressing anxieties and concerns defines: Resistance Regression Shame Suppression

Suppression

What does the final component of Attachment Theory state? Strong emotional attachment to the deceased usually results in chronic grief The greater the potential fo rloss, the more intense the reaction The level of reliance upon the deceased dictates the response There is an inverse relationship between the amount of money in the estate and the level of effort to prevent the death

The greater the potential fo rloss, the more intense the reaction

A non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is called: Client-Centered Directive Grief Therapy Situational

Client-Centered

Which of the following is a "Task of Mourning" according to Worden? Adjust to an envrionment in which the deceased is missing Experience the pain of grief and repress the emotions Reflect the reality of the loss To withdraw emotional energy and keep to oneself

Adjust to an envrionment in which the deceased is missing

What is the inability of the individual to adjust to life without the presence of the deceased, or a feeling of less significance in the world? Adaption Alienation Alternative existence Guided Living

Alienation

Which of the following is a somatic disturbance in grief? Anger Confusion Sadness Tightness of chest

Tightness of chest

Which of the following is not an example of a type of after-care follow-up? Discussing an impending death at a pre-need conference Educational programs Literature Phone contact

Discussing an impending death at a pre-need conference

What is the type of counseling which takes place when the family is selecting the services and items of merchandise during the funeral arrangement conference? At-need counseling Directive counseling Post-need counseling Pre-need counseling

At-need counseling

Which of the following is Worden's second "Task of Mourning"? Accept the reality of the loss Re-invest in another realtionship To adjust to an environment without the deceased To experience the pain of grief

To experience the pain of grief

Which of the folloiwng is a style of counseling rather than a type of counseling? Informational Person-Centered Psychotherapy Situational

Person-Centered

According to client-centered counseling, the necessary quality of a counselor being in touch with reality and other's perception of one self is termed: Communication Congruence Positive Regard Rapport

Congruence

Person-centered counseling is also referred to as: Client-Centered Directive Counseling Psychiatry Situational Counseling

Client-Centered

Establishing a rapport with the client, appraising the client's problems and accepting the clients attitudes and feelings are factors specifically associated with which style of counseling? Directive Informational Non-Directive Situational

Non-Directive

According to Worden, which of the following are Tasks of Mourning? 1. Accept reality of loss and withdraw emotional energy from deceased. 2. Acknowledge the death and do not think about the deceased. 3. Adjust to new environment and invest energy in new relationships. 4. Experience pain of grief and isolate from friends and relatives. 1 and 3 1 and 4 2 and 3 2 and 4

1 and 3

Which of the following are components of "Uniqueness of Grief"? 1. Bereaved's preparation for loss and the bereaved's inner strengths and outer resources. 2. How the bereaved perceives the loss and the bereaved's age. 3. Somatic distress and holistic reactions. 4. The age of the deceased and involvement. 1 and 2 1 and 4 2 and 3 2 and 4

1 and 2

Carl Rogers is well known for his work in humanistic therapy, which is also known as: Attachment Theory Therapy Behavior Oriented Therapy Biofeedback Therapy Client Centered Therapy

Client Centered Therapy

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an: conditioned response delayed response inborn response reaction displacement

conditioned response

Which of the following is a determinant of grief? Behaviors Concurrent Stresses Feelings Hostile Reactions

Concurrent Stresses

The event of a loss is: Bereavement Grief Grief Syndrome Mourning

Bereavement

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called: Anxiety Complicated grief Crisis Denial

Denial

According to Bowlby, attachments come from a need for: Food and protection Love Safety and security Sex

Safety and security

"Affect" is synonymous with: Attachments Catharsis Denial Emotion

Emotion

The process of incorporating a loss into one's life is known as: Abstraction Bereavement Grief Mourning

Mourning

Blame directed outward is the definition of: Anger Depression Guilt Shame

Anger

Blame directed inward is the definition of: Anger Depression Guilt Shame

Guilt

Psychology is defined as the study of: Emotion Human behavior Social groups The mind

Human behavior

Crying would be an example of a/an: Emotion External response to an emotion Fear Internal response to an emotion

External response to an emotion

Blame perceived to be directed at the self from others best defines: Anger Guilt Helplessness Shame

Shame

Suicide resulting from a hopeless situation is: Altruistic Anomic Egoistic Fatalistic

Fatalistic

The funeral rite satisfies all of the following needs of the survivors EXCEPT: Closure Emotional Psychological Stress

Stress

An emotion characterized by sudden and extreme fear is: Mourning Panic Remorse Surprise

Panic

In the early stages of developing a counseling relationship, it is important for the counselor to be: Able to answer all questions Able to judge the outcome Coercive Nonjudgmental

Nonjudgmental

Directive counseling is also known as: Active Client-Centered Rogerian Passive

Active

Which of the following acts of mourning is to experience the pain of loss? First Second Third Fourth

Second

Using specialized techniques to help people with abnormal grief is known as: Crisis Therapy Grief Counseling Grief Therapy Situational Counseling

Grief Therapy

Carl Rogers is most frequently associated with: Crisis Counseling Grief Syndrome Personal Death Awareness Unconditional Positive Regard

Unconditional Positive Regard

The state of being prevented from attaining a goal best defines: Anxiety Confusion Fear Frustration

Frustration

Client-Centered counseling is also know as: Active Directive Non-Directive Psychoanalysis

Non-Directive

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonble time frame best defines: Crisis Counseling Grief Counseling Grief Therapy Psychotherapy

Grief Counseling

Which of the following types of death would allow for anticipatory grief to occur? AIDS Homicide SIDS Suicide

AIDS

What is a behavior which dictates that an individual must abstain from certain acts dealing with death? Custom Folkway More Taboo

Taboo

Which of the following does not decsribe the joint/extended family unit? Large in size May include several generations Restricted in mobility Urban based

Urban based

A must behavior, the basic pattern of ideas and acts are: Laws Mores Rites Taboos

Within a patriarchal joint/extended family, who would assume control at the death of the father? Jake, mother's brother - age 54 Steve, son - age 32 The mother - age 58 Tom, son - age 37

Tom, son - age 37

A joint/extended family is usually: Atheistic Egalitarian Liberal Patriarchal

Patriarchal

What are social behaviors dictated by tradition? Customs Folkways Laws Mores

Customs

Which of the following best describes movement from rural areas into the suburbs? Bureaucratization Industrialization Mobility Urbanization

Urbanization

What is a specific act or function dealing with death? A folkway A norm A rite An ethic

A rite

The economic impact of the death of the patriarchal leader in an extended (joint) family is: About the same as a nuclear family Minimal Never reconciled by the family members Of no importance in funeral arrangements

Minimal

A system of abstract patterns of and for both living and dying which are learned directly or indirectly defines: Cultures Folkways Laws Mores

Cultures

The loss of craftsmanship is a result of: Anonymity Industrialization Mobility Urbanization

Industrialization

A man, a woman and their unmarried children in one household is: A joint/extended family A modified extended family A nuclear family A patriarchal family

A nuclear family

What is a funeral rite that has been adjusted to reflect the needs and desires of those directly involved? A humanistic funeral rite A modern funeral rite A traditional funeral rite An adaptive funeral rite

An adaptive funeral rite

For the funeral director, urbanization has meant: Closer ties to your community Greater contact with all members of the community It is hard to personally know all families you serve That everyone in the community can know you better

It is hard to personally know all families you serve

The death of a child would be softened simply by the number of children in a: Joint family Matriarchal family Nuclear family Patriarchal family

Joint family

In an extended (joint) family, religion is taught at: Church Home School Seminars

Home

What change in the American funeral rite is closely associated with improvement in transportation? The decrease in direct family involvement in the funeral The increase in multi-family corporations The increase in the number of services offered by the funeral home The selection of funeral homes are no longer made because of proximity

The selection of funeral homes are no longer made because of proximity

Which of the following does not describe the nuclear family? Economically dependent Farm based Highly mobile Smallest family unit

Farm based

Sociology is concerned with each of the following areas except: Examining individual behavior The internal organization of social groups The operations of social groups Ways of changing social groups

Examining individual behavior

The bereaved person charged with the decisions of funeral arrangements will generally be guided by personal values and by: The norms of culture The oldest family member Their religion Taboos

The norms of culture

In reviewing responses to death through sociology, all of the follwowing are correct except: Society does not choose funeral rites according to family tradition To understand how a society buries its dead you must examine and understand its culture The funeral rite is cultural universal The funeral is a social function

Society does not choose funeral rites according to family tradition

The modern American family is considered to be: Consanguine Extended Neolocal Nuclear

Nuclear

Each of the following have affected the nuclear family except: An extended life expectancy An increase in the day to day confrontation with death The fact that death has become more abstract The isolation of teh old in our society

An increase in the day to day confrontation with death

A funeral rite that in essence is devoid of religious connotation is know as: Adaptive Humanistic Memorial service Traditional

Humanistic

Which of the following is a "must" behavior? Folkway More Style Taboo

The method by which the values of a given society are learned and internalized by its members best defines: Cultural Relativism Ethnocentrism Social structure Socialization

Socialization

A joint family is always: Egalitarian Matriarchal Mobile Patriarchal

Patriarchal

A family in which the governance of power is shared by both the man and the woman is referred to as: Egalitarian Ethnocentric Matriarchal Patriarchal

Egalitarian

Social customs which may be broken without serious consequences are know as: Folkways Laws Mores Norms

Folkways

The attitude that all groups or cultures are equal and important is known as: Cultural Relativism Democracy Enculturation Ethnocentrism

Cultural Relativism

In a nuclear family, when a spouse dies, the surviving spouse usually: depends on relatives to raise the children never remarries raises the children alone returns to family and lets them raise the children

raises the children alone

A joint family would most likely be found in which of the following settings? Metropolitan Rural Suburban Urban

Rural

The Taharah, as performed by the Chevra Kadisha, is an example of a: Creed Rite Ritual Taboo

Creed

An expected behavior pattern enforced by those governing is a: Custom Law Ritual Taboo

Law

Which of the family types traditionally practices patriarchal governance? Blended Egalitarian Joint Nuclear

Joint