Comm/Sociology/Psych Flashcards
What is a speech delivered word for word from a prepared text?
Extemporous
Impromptu
Manuscript
Memorized
Manuscript
All of the following would be considered proper with respect to use of a visual aid except:
Eye contact with the audience should be maintained
Statistics demonstrated by the visual aid should not be rounded off
The visual should be large enough for all to see
The visual should be relevant to teh speech
Statistics demonstrated by the visual aid should not be rounded off
What is the study of body movements, gestures and posture?
Kinesics
Proxemics
Semantics
Syntactics
Kinesics
What are words that have more than one dictionary meaning?
Articulations
Equivocal terms
Euphamisms
Relative terms
Equivocal terms
All of the following are important with regard to a speaker’s awareness of the audience when choosing the speech material except:
Knowing if the audience has any prejudices
Knowing if there are any common interests between the speaker and the audience
Knwoing the demographic background of the audience
Knowing th epersonal background of the introductory speaker
Knowing th epersonal background of the introductory speaker
What is a speech that is planned in advance but is presented in a direct, conversational manner?
A manuscript speech
A memorized speech
An extemporous speech
An impromptu speech
An extemporous speech
Which of the following best describes a disconfirming repsonse with more than one
meaning?
Ambiguous
Euphamism
Faulty Assumptions
Semantics
Ambiguous
More pleasant sounding words used in the place of more direct, less pleasant terms are:
ambiguous responses
euphemisms
faulty assumptions
relative terms
euphemisms
Which of the following terms deals with the arrangement of words in a sentence?
Attending
Relative Terming
Semantics
Syntax
Syntax
What type of speech is learned and delivered by rote without a written text?
Extemporaneous
Impromptu
Manuscripted
Memorized
Memorized
Which type of listening involves listening to understand another person or idea?
Empathetic listening
Evaluative listening
Informational listening
Pseudolistening
Informational listening
Billy Bob’s speech instructor told him that he would have to speak a little louder. Billy Bob needs to work on which of the following areas of public speaking?
Enunciation
Pitch
Rate
Volume
Volume
Which of the following is an example of a misinterpretation of a verbal symbol?
Objects
Relative Terms
Touching
Voice
Relative Terms
Which of the following is an example of a misinterpretation of a non-verbal symbol?
Emotive Terms
Equivocal Terms
Euphamisms
Personal Space
Personal Space
The objective, emotion-free meanings of a term are known as:
Ambiguous response
Connotations
Denotations
Euphamisms
Denotations
What term is defined as “dealing with the meaning of words”?
Attending
Relative terming
Semantics
Syntax
Semantics
Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?
Attending
Empathetic
Evaluative
Informational
Empathetic
A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position is a(n):
Ambiguous response
Attending remark
Euphamism
Faulty assumption
Ambiguous response
Sally is listening to Cindy and trying very hard to understand her ideas on the subject. This is an exampe of:
Defensive listening
Empathetic listening
Informational listening
Intrapersonal listening
Informational listening
What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unkown to the sender and unkwon to each other in any sense of interaction?
Interpersonal
Mass
Professional
Public
Mass
What is any communication that goes beyond the doors of your business?
External communicaton
Inter-office letters
National communication
Personal letters
External communicaton
What do we call busness communications that are sent to receivers within a company?
Channel communications
External communications
Frontal communications
Internal communications
Internal communications
An approach to conflict resolution in which neither party achieves its goals is:
Lose-Forfeit
Lose-Lose
Win-Forfeit
Win-Win
Lose-Lose
Exernal communiction includes:
- Congratulatory notes
- Letters of Reference
- Memos
- Personal Letters
1 and 2
1, 2, and 4
2 and 4
3 and 4
1, 2, and 4
External communication is:
All communication
Any communication that goes beyond the doors of your business
Business communication with customers
Communication among employees
Any communication that goes beyond the doors of your business
What is the science of human behavior?
Philosophy
Physiology
Psychology
Religion
Psychology
Which of the following are objectives of psychology?
To help people learn more effectively
To make better adjustments to life situations
To understand why people do the things they do
All of the above
All of the above
“Emovere” the Latin root of the word “emotion” means:
To enjoy
To frustrate
To hate
To move out or stir up
To move out or stir up
Which of the following self concept factors would not affect the ability of the funeral diector to effectively communicate with clientele?
Attitudes
Persuasion
Physical Appearance
Thoughts
Persuasion
Which of the following is not an advantage of the directive counseling approcah?
It allows the funeral director to provide necessar information and guidelines
It encourages dependence by the bereaved
It is fairly easy to learn and conduct
It takes less time
It encourages dependence by the bereaved
Anticipatory grief allows:
The grief work to be shortened
The loss to hurt more
The loss to not be felt
The mourning process to be worked through at a slower pace
The grief work to be shortened
Which of the following would argue that counseling is associated with good communication?
Carl Rogers
Edgar Jackson
Elisabeth Kubler-Ross
Sigmund Freud
Carl Rogers
Which of the following is not one of the normal reactions in Lindemann’s symptomatology of normal grief?
Feelings of guilt
No interruptions in patterns of conduct
Preoccupations with images of the deceased
Sensations of somatic distress
No interruptions in patterns of conduct
What is the type of self destruction in which a person has little or no group identification and is seen as a loner?
Anomic suicide
Egoistic suicide
Homicide
Natural death
Egoistic suicide
Which of the following is not a dsitinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems?
The funeral director may suggest alternatives to the bereaved party
The funeral director is a primary source of information
The funeral director is the ceromonial institutional tender of the funeral
The ultimate decisions of the funeral should be influenced by the funeral director
The ultimate decisions of the funeral should be influenced by the funeral director
A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as:
Grief
Grief Syndrome
Mourning
Sorrow
Grief Syndrome
Overactivity, acquisition of symptoms of the decesaed, isolation from friends and family and furious hostility toward a specific person are part of what theory?
Delayed Grief
Normal Grief Reactions
Tasks of Mourning
Three Phases of Grief
Delayed Grief
Which of the following is a normal somatic disturbance in grief?
Bewilderment
Fear
Loneliness
Weakness
Weakness
To assist in the understanding of the circumstances or situations the individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary is know as:
Communication
Counseling
Facilitating
Guidance
Facilitating
An event producing acute deprivation and loss due to death of one whom emotional capital has been invested is:
Bereavement
Fear
Frustration
Mourning
Bereavement
What is the fourth stage of dying according to Kubler-Ross?
Anger
Bargaining
Denial
Depression
Depression
Which of the following is a purpose of the funeral rite?
For the family to repress their grief
To allow for denial of feelings
To face confrontation with death
To prevent the recall of memories of the deceased
To face confrontation with death
Which of the following is a need of the breaved?
Confirm reality
Deny emotional support
Eliminate security
Repress emotions
Confirm reality
A protective coping mechanism charcaterized by an inability to perceive external reality is called:
Denial
Rationalization
Regression
Repression
Denial
Which of the following is a purpose of the funeral?
Deny that a life has been lived
Establish a socially accepted climate for mourning
Repress grief
Show disrespect for the deceased
Establish a socially accepted climate for mourning
A conscious postponement of addressing anxieties and concerns defines:
Resistance
Regression
Shame
Suppression
Suppression
What does the final component of Attachment Theory state?
Strong emotional attachment to the deceased usually results in chronic grief
The greater the potential fo rloss, the more intense the reaction
The level of reliance upon the deceased dictates the response
There is an inverse relationship between the amount of money in the estate and the level of effort to prevent the death
The greater the potential fo rloss, the more intense the reaction
A non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is called:
Client-Centered
Directive
Grief Therapy
Situational
Client-Centered
Which of the following is a “Task of Mourning” according to Worden?
Adjust to an envrionment in which the deceased is missing
Experience the pain of grief and repress the emotions
Reflect the reality of the loss
To withdraw emotional energy and keep to oneself
Adjust to an envrionment in which the deceased is missing
What is the inability of the individual to adjust to life without the presence of the deceased, or a feeling of less significance in the world?
Adaption
Alienation
Alternative existence
Guided Living
Alienation
Which of the following is a somatic disturbance in grief?
Anger
Confusion
Sadness
Tightness of chest
Tightness of chest
Which of the following is not an example of a type of after-care follow-up?
Discussing an impending death at a pre-need conference
Educational programs
Literature
Phone contact
Discussing an impending death at a pre-need conference
What is the type of counseling which takes place when the family is selecting the services and items of merchandise during the funeral arrangement conference?
At-need counseling
Directive counseling
Post-need counseling
Pre-need counseling
At-need counseling
Which of the following is Worden’s second “Task of Mourning”?
Accept the reality of the loss
Re-invest in another realtionship
To adjust to an environment without the deceased
To experience the pain of grief
To experience the pain of grief
Which of the folloiwng is a style of counseling rather than a type of counseling?
Informational
Person-Centered
Psychotherapy
Situational
Person-Centered
According to client-centered counseling, the necessary quality of a counselor being in touch with reality and other’s perception of one self is termed:
Communication
Congruence
Positive Regard
Rapport
Congruence
Person-centered counseling is also referred to as:
Client-Centered
Directive Counseling
Psychiatry
Situational Counseling
Client-Centered
Establishing a rapport with the client, appraising the client’s problems and accepting the clients attitudes and feelings are factors specifically associated with which style of counseling?
Directive
Informational
Non-Directive
Situational
Non-Directive
According to Worden, which of the following are Tasks of Mourning?
- Accept reality of loss and withdraw emotional energy from deceased.
- Acknowledge the death and do not think about the deceased.
- Adjust to new environment and invest energy in new relationships.
- Experience pain of grief and isolate from friends and relatives.
1 and 3
1 and 4
2 and 3
2 and 4
1 and 3
Which of the following are components of “Uniqueness of Grief”?
- Bereaved’s preparation for loss and the bereaved’s inner strengths and outer resources.
- How the bereaved perceives the loss and the bereaved’s age.
- Somatic distress and holistic reactions.
- The age of the deceased and involvement.
1 and 2
1 and 4
2 and 3
2 and 4
1 and 2
Carl Rogers is well known for his work in humanistic therapy, which is also known as:
Attachment Theory Therapy
Behavior Oriented Therapy
Biofeedback Therapy
Client Centered Therapy
Client Centered Therapy
A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:
conditioned response
delayed response
inborn response
reaction displacement
conditioned response
Which of the following is a determinant of grief?
Behaviors
Concurrent Stresses
Feelings
Hostile Reactions
Concurrent Stresses
The event of a loss is:
Bereavement
Grief
Grief Syndrome
Mourning
Bereavement
The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:
Anxiety
Complicated grief
Crisis
Denial
Denial
According to Bowlby, attachments come from a need for:
Food and protection
Love
Safety and security
Sex
Safety and security
“Affect” is synonymous with:
Attachments
Catharsis
Denial
Emotion
Emotion
The process of incorporating a loss into one’s life is known as:
Abstraction
Bereavement
Grief
Mourning
Mourning
Blame directed outward is the definition of:
Anger
Depression
Guilt
Shame
Anger
Blame directed inward is the definition of:
Anger
Depression
Guilt
Shame
Guilt
Psychology is defined as the study of:
Emotion
Human behavior
Social groups
The mind
Human behavior
Crying would be an example of a/an:
Emotion
External response to an emotion
Fear
Internal response to an emotion
External response to an emotion
Blame perceived to be directed at the self from others best defines:
Anger
Guilt
Helplessness
Shame
Shame
Suicide resulting from a hopeless situation is:
Altruistic
Anomic
Egoistic
Fatalistic
Fatalistic
The funeral rite satisfies all of the following needs of the survivors EXCEPT:
Closure
Emotional
Psychological
Stress
Stress
An emotion characterized by sudden and extreme fear is:
Mourning
Panic
Remorse
Surprise
Panic
In the early stages of developing a counseling relationship, it is important for the counselor to be:
Able to answer all questions
Able to judge the outcome
Coercive
Nonjudgmental
Nonjudgmental
Directive counseling is also known as:
Active
Client-Centered
Rogerian
Passive
Active
Which of the following acts of mourning is to experience the pain of loss?
First
Second
Third
Fourth
Second
Using specialized techniques to help people with abnormal grief is known as:
Crisis Therapy
Grief Counseling
Grief Therapy
Situational Counseling
Grief Therapy
Carl Rogers is most frequently associated with:
Crisis Counseling
Grief Syndrome
Personal Death Awareness
Unconditional Positive Regard
Unconditional Positive Regard
The state of being prevented from attaining a goal best defines:
Anxiety
Confusion
Fear
Frustration
Frustration
Client-Centered counseling is also know as:
Active
Directive
Non-Directive
Psychoanalysis
Non-Directive
Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonble time frame best defines:
Crisis Counseling
Grief Counseling
Grief Therapy
Psychotherapy
Grief Counseling
Which of the following types of death would allow for anticipatory grief to occur?
AIDS
Homicide
SIDS
Suicide
AIDS
What is a behavior which dictates that an individual must abstain from certain acts dealing with death?
Custom
Folkway
More
Taboo
Taboo
Which of the following does not decsribe the joint/extended family unit?
Large in size
May include several generations
Restricted in mobility
Urban based
Urban based
A must behavior, the basic pattern of ideas and acts are:
Laws
Mores
Rites
Taboos
Mores
Within a patriarchal joint/extended family, who would assume control at the death of the father?
Jake, mother’s brother - age 54
Steve, son - age 32
The mother - age 58
Tom, son - age 37
Tom, son - age 37
A joint/extended family is usually:
Atheistic
Egalitarian
Liberal
Patriarchal
Patriarchal
What are social behaviors dictated by tradition?
Customs
Folkways
Laws
Mores
Customs
Which of the following best describes movement from rural areas into the suburbs?
Bureaucratization
Industrialization
Mobility
Urbanization
Urbanization
What is a specific act or function dealing with death?
A folkway
A norm
A rite
An ethic
A rite
The economic impact of the death of the patriarchal leader in an extended (joint) family is:
About the same as a nuclear family
Minimal
Never reconciled by the family members
Of no importance in funeral arrangements
Minimal
A system of abstract patterns of and for both living and dying which are learned directly or indirectly defines:
Cultures
Folkways
Laws
Mores
Cultures
The loss of craftsmanship is a result of:
Anonymity
Industrialization
Mobility
Urbanization
Industrialization
A man, a woman and their unmarried children in one household is:
A joint/extended family
A modified extended family
A nuclear family
A patriarchal family
A nuclear family
What is a funeral rite that has been adjusted to reflect the needs and desires of those directly involved?
A humanistic funeral rite
A modern funeral rite
A traditional funeral rite
An adaptive funeral rite
An adaptive funeral rite
For the funeral director, urbanization has meant:
Closer ties to your community
Greater contact with all members of the community
It is hard to personally know all families you serve
That everyone in the community can know you better
It is hard to personally know all families you serve
The death of a child would be softened simply by the number of children in a:
Joint family
Matriarchal family
Nuclear family
Patriarchal family
Joint family
In an extended (joint) family, religion is taught at:
Church
Home
School
Seminars
Home
What change in the American funeral rite is closely associated with improvement in transportation?
The decrease in direct family involvement in the funeral
The increase in multi-family corporations
The increase in the number of services offered by the funeral home
The selection of funeral homes are no longer made because of proximity
The selection of funeral homes are no longer made because of proximity
Which of the following does not describe the nuclear family?
Economically dependent
Farm based
Highly mobile
Smallest family unit
Farm based
Sociology is concerned with each of the following areas except:
Examining individual behavior
The internal organization of social groups
The operations of social groups
Ways of changing social groups
Examining individual behavior
The bereaved person charged with the decisions of funeral arrangements will generally be guided by personal values and by:
The norms of culture
The oldest family member
Their religion
Taboos
The norms of culture
In reviewing responses to death through sociology, all of the follwowing are correct except:
Society does not choose funeral rites according to family tradition
To understand how a society buries its dead you must examine and understand its culture
The funeral rite is cultural universal
The funeral is a social function
Society does not choose funeral rites according to family tradition
The modern American family is considered to be:
Consanguine
Extended
Neolocal
Nuclear
Nuclear
Each of the following have affected the nuclear family except:
An extended life expectancy
An increase in the day to day confrontation with death
The fact that death has become more abstract
The isolation of teh old in our society
An increase in the day to day confrontation with death
A funeral rite that in essence is devoid of religious connotation is know as:
Adaptive
Humanistic
Memorial service
Traditional
Humanistic
Which of the following is a “must” behavior?
Folkway
More
Style
Taboo
More
The method by which the values of a given society are learned and internalized by its members best defines:
Cultural Relativism
Ethnocentrism
Social structure
Socialization
Socialization
A joint family is always:
Egalitarian
Matriarchal
Mobile
Patriarchal
Patriarchal
A family in which the governance of power is shared by both the man and the woman is referred to as:
Egalitarian
Ethnocentric
Matriarchal
Patriarchal
Egalitarian
Social customs which may be broken without serious consequences are know as:
Folkways
Laws
Mores
Norms
Folkways
The attitude that all groups or cultures are equal and important is known as:
Cultural Relativism
Democracy
Enculturation
Ethnocentrism
Cultural Relativism
In a nuclear family, when a spouse dies, the surviving spouse usually:
depends on relatives to raise the children
never remarries
raises the children alone
returns to family and lets them raise the children
raises the children alone
A joint family would most likely be found in which of the following settings?
Metropolitan
Rural
Suburban
Urban
Rural
The Taharah, as performed by the Chevra Kadisha, is an example of a:
Creed
Rite
Ritual
Taboo
Creed
An expected behavior pattern enforced by those governing is a:
Custom
Law
Ritual
Taboo
Law
Which of the family types traditionally practices patriarchal governance?
Blended
Egalitarian
Joint
Nuclear
Joint