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NBE Examine Review > Comm/Sociology/Psych > Flashcards

Comm/Sociology/Psych Flashcards

1
Q

What is a speech delivered word for word from a prepared text?

Extemporous
Impromptu
Manuscript
Memorized

A

Manuscript

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2
Q

All of the following would be considered proper with respect to use of a visual aid except:

Eye contact with the audience should be maintained
Statistics demonstrated by the visual aid should not be rounded off
The visual should be large enough for all to see
The visual should be relevant to teh speech

A

Statistics demonstrated by the visual aid should not be rounded off

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3
Q

What is the study of body movements, gestures and posture?

Kinesics
Proxemics
Semantics
Syntactics

A

Kinesics

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4
Q

What are words that have more than one dictionary meaning?

Articulations
Equivocal terms
Euphamisms
Relative terms

A

Equivocal terms

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5
Q

All of the following are important with regard to a speaker’s awareness of the audience when choosing the speech material except:

Knowing if the audience has any prejudices
Knowing if there are any common interests between the speaker and the audience
Knwoing the demographic background of the audience
Knowing th epersonal background of the introductory speaker

A

Knowing th epersonal background of the introductory speaker

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6
Q

What is a speech that is planned in advance but is presented in a direct, conversational manner?

A manuscript speech
A memorized speech
An extemporous speech
An impromptu speech

A

An extemporous speech

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7
Q

Which of the following best describes a disconfirming repsonse with more than one
meaning?

Ambiguous
Euphamism
Faulty Assumptions
Semantics

A

Ambiguous

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8
Q

More pleasant sounding words used in the place of more direct, less pleasant terms are:

ambiguous responses
euphemisms
faulty assumptions
relative terms

A

euphemisms

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9
Q

Which of the following terms deals with the arrangement of words in a sentence?

Attending
Relative Terming
Semantics
Syntax

A

Syntax

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10
Q

What type of speech is learned and delivered by rote without a written text?

Extemporaneous
Impromptu
Manuscripted
Memorized

A

Memorized

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11
Q

Which type of listening involves listening to understand another person or idea?

Empathetic listening
Evaluative listening
Informational listening
Pseudolistening

A

Informational listening

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12
Q

Billy Bob’s speech instructor told him that he would have to speak a little louder. Billy Bob needs to work on which of the following areas of public speaking?

Enunciation
Pitch
Rate
Volume

A

Volume

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13
Q

Which of the following is an example of a misinterpretation of a verbal symbol?

Objects
Relative Terms
Touching
Voice

A

Relative Terms

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14
Q

Which of the following is an example of a misinterpretation of a non-verbal symbol?

Emotive Terms
Equivocal Terms
Euphamisms
Personal Space

A

Personal Space

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15
Q

The objective, emotion-free meanings of a term are known as:

Ambiguous response
Connotations
Denotations
Euphamisms

A

Denotations

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16
Q

What term is defined as “dealing with the meaning of words”?

Attending
Relative terming
Semantics
Syntax

A

Semantics

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17
Q

Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?

Attending
Empathetic
Evaluative
Informational

A

Empathetic

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18
Q

A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position is a(n):

Ambiguous response
Attending remark
Euphamism
Faulty assumption

A

Ambiguous response

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19
Q

Sally is listening to Cindy and trying very hard to understand her ideas on the subject. This is an exampe of:

Defensive listening
Empathetic listening
Informational listening
Intrapersonal listening

A

Informational listening

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20
Q

What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unkown to the sender and unkwon to each other in any sense of interaction?

Interpersonal
Mass
Professional
Public

A

Mass

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21
Q

What is any communication that goes beyond the doors of your business?

External communicaton
Inter-office letters
National communication
Personal letters

A

External communicaton

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22
Q

What do we call busness communications that are sent to receivers within a company?

Channel communications
External communications
Frontal communications
Internal communications

A

Internal communications

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23
Q

An approach to conflict resolution in which neither party achieves its goals is:

Lose-Forfeit
Lose-Lose
Win-Forfeit
Win-Win

A

Lose-Lose

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24
Q

Exernal communiction includes:

  1. Congratulatory notes
  2. Letters of Reference
  3. Memos
  4. Personal Letters

1 and 2
1, 2, and 4
2 and 4
3 and 4

A

1, 2, and 4

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25
Q

External communication is:

All communication
Any communication that goes beyond the doors of your business
Business communication with customers
Communication among employees

A

Any communication that goes beyond the doors of your business

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26
Q

What is the science of human behavior?

Philosophy
Physiology
Psychology
Religion

A

Psychology

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27
Q

Which of the following are objectives of psychology?

To help people learn more effectively
To make better adjustments to life situations
To understand why people do the things they do
All of the above

A

All of the above

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28
Q

“Emovere” the Latin root of the word “emotion” means:

To enjoy
To frustrate
To hate
To move out or stir up

A

To move out or stir up

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29
Q

Which of the following self concept factors would not affect the ability of the funeral diector to effectively communicate with clientele?

Attitudes
Persuasion
Physical Appearance
Thoughts

A

Persuasion

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30
Q

Which of the following is not an advantage of the directive counseling approcah?

It allows the funeral director to provide necessar information and guidelines
It encourages dependence by the bereaved
It is fairly easy to learn and conduct
It takes less time

A

It encourages dependence by the bereaved

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31
Q

Anticipatory grief allows:

The grief work to be shortened
The loss to hurt more
The loss to not be felt
The mourning process to be worked through at a slower pace

A

The grief work to be shortened

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32
Q

Which of the following would argue that counseling is associated with good communication?

Carl Rogers
Edgar Jackson
Elisabeth Kubler-Ross
Sigmund Freud

A

Carl Rogers

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33
Q

Which of the following is not one of the normal reactions in Lindemann’s symptomatology of normal grief?

Feelings of guilt
No interruptions in patterns of conduct
Preoccupations with images of the deceased
Sensations of somatic distress

A

No interruptions in patterns of conduct

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34
Q

What is the type of self destruction in which a person has little or no group identification and is seen as a loner?

Anomic suicide
Egoistic suicide
Homicide
Natural death

A

Egoistic suicide

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35
Q

Which of the following is not a dsitinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems?

The funeral director may suggest alternatives to the bereaved party
The funeral director is a primary source of information
The funeral director is the ceromonial institutional tender of the funeral
The ultimate decisions of the funeral should be influenced by the funeral director

A

The ultimate decisions of the funeral should be influenced by the funeral director

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36
Q

A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as:

Grief
Grief Syndrome
Mourning
Sorrow

A

Grief Syndrome

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37
Q

Overactivity, acquisition of symptoms of the decesaed, isolation from friends and family and furious hostility toward a specific person are part of what theory?

Delayed Grief
Normal Grief Reactions
Tasks of Mourning
Three Phases of Grief

A

Delayed Grief

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38
Q

Which of the following is a normal somatic disturbance in grief?

Bewilderment
Fear
Loneliness
Weakness

A

Weakness

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39
Q

To assist in the understanding of the circumstances or situations the individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary is know as:

Communication
Counseling
Facilitating
Guidance

A

Facilitating

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40
Q

An event producing acute deprivation and loss due to death of one whom emotional capital has been invested is:

Bereavement
Fear
Frustration
Mourning

A

Bereavement

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41
Q

What is the fourth stage of dying according to Kubler-Ross?

Anger
Bargaining
Denial
Depression

A

Depression

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42
Q

Which of the following is a purpose of the funeral rite?

For the family to repress their grief
To allow for denial of feelings
To face confrontation with death
To prevent the recall of memories of the deceased

A

To face confrontation with death

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43
Q

Which of the following is a need of the breaved?

Confirm reality
Deny emotional support
Eliminate security
Repress emotions

A

Confirm reality

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44
Q

A protective coping mechanism charcaterized by an inability to perceive external reality is called:

Denial
Rationalization
Regression
Repression

A

Denial

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45
Q

Which of the following is a purpose of the funeral?

Deny that a life has been lived
Establish a socially accepted climate for mourning
Repress grief
Show disrespect for the deceased

A

Establish a socially accepted climate for mourning

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46
Q

A conscious postponement of addressing anxieties and concerns defines:

Resistance
Regression
Shame
Suppression

A

Suppression

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47
Q

What does the final component of Attachment Theory state?

Strong emotional attachment to the deceased usually results in chronic grief
The greater the potential fo rloss, the more intense the reaction
The level of reliance upon the deceased dictates the response
There is an inverse relationship between the amount of money in the estate and the level of effort to prevent the death

A

The greater the potential fo rloss, the more intense the reaction

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48
Q

A non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is called:

Client-Centered
Directive
Grief Therapy
Situational

A

Client-Centered

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49
Q

Which of the following is a “Task of Mourning” according to Worden?

Adjust to an envrionment in which the deceased is missing
Experience the pain of grief and repress the emotions
Reflect the reality of the loss
To withdraw emotional energy and keep to oneself

A

Adjust to an envrionment in which the deceased is missing

50
Q

What is the inability of the individual to adjust to life without the presence of the deceased, or a feeling of less significance in the world?

Adaption
Alienation
Alternative existence
Guided Living

A

Alienation

51
Q

Which of the following is a somatic disturbance in grief?

Anger
Confusion
Sadness
Tightness of chest

A

Tightness of chest

52
Q

Which of the following is not an example of a type of after-care follow-up?

Discussing an impending death at a pre-need conference
Educational programs
Literature
Phone contact

A

Discussing an impending death at a pre-need conference

53
Q

What is the type of counseling which takes place when the family is selecting the services and items of merchandise during the funeral arrangement conference?

At-need counseling
Directive counseling
Post-need counseling
Pre-need counseling

A

At-need counseling

54
Q

Which of the following is Worden’s second “Task of Mourning”?

Accept the reality of the loss
Re-invest in another realtionship
To adjust to an environment without the deceased
To experience the pain of grief

A

To experience the pain of grief

55
Q

Which of the folloiwng is a style of counseling rather than a type of counseling?

Informational
Person-Centered
Psychotherapy
Situational

A

Person-Centered

56
Q

According to client-centered counseling, the necessary quality of a counselor being in touch with reality and other’s perception of one self is termed:

Communication
Congruence
Positive Regard
Rapport

A

Congruence

57
Q

Person-centered counseling is also referred to as:

Client-Centered
Directive Counseling
Psychiatry
Situational Counseling

A

Client-Centered

58
Q

Establishing a rapport with the client, appraising the client’s problems and accepting the clients attitudes and feelings are factors specifically associated with which style of counseling?

Directive
Informational
Non-Directive
Situational

A

Non-Directive

59
Q

According to Worden, which of the following are Tasks of Mourning?

  1. Accept reality of loss and withdraw emotional energy from deceased.
  2. Acknowledge the death and do not think about the deceased.
  3. Adjust to new environment and invest energy in new relationships.
  4. Experience pain of grief and isolate from friends and relatives.

1 and 3
1 and 4
2 and 3
2 and 4

A

1 and 3

60
Q

Which of the following are components of “Uniqueness of Grief”?

  1. Bereaved’s preparation for loss and the bereaved’s inner strengths and outer resources.
  2. How the bereaved perceives the loss and the bereaved’s age.
  3. Somatic distress and holistic reactions.
  4. The age of the deceased and involvement.

1 and 2
1 and 4
2 and 3
2 and 4

A

1 and 2

61
Q

Carl Rogers is well known for his work in humanistic therapy, which is also known as:

Attachment Theory Therapy
Behavior Oriented Therapy
Biofeedback Therapy
Client Centered Therapy

A

Client Centered Therapy

62
Q

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:

conditioned response
delayed response
inborn response
reaction displacement

A

conditioned response

63
Q

Which of the following is a determinant of grief?

Behaviors
Concurrent Stresses
Feelings
Hostile Reactions

A

Concurrent Stresses

64
Q

The event of a loss is:

Bereavement
Grief
Grief Syndrome
Mourning

A

Bereavement

65
Q

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:

Anxiety
Complicated grief
Crisis
Denial

A

Denial

66
Q

According to Bowlby, attachments come from a need for:

Food and protection
Love
Safety and security
Sex

A

Safety and security

67
Q

“Affect” is synonymous with:

Attachments
Catharsis
Denial
Emotion

A

Emotion

68
Q

The process of incorporating a loss into one’s life is known as:

Abstraction
Bereavement
Grief
Mourning

A

Mourning

69
Q

Blame directed outward is the definition of:

Anger
Depression
Guilt
Shame

A

Anger

70
Q

Blame directed inward is the definition of:

Anger
Depression
Guilt
Shame

A

Guilt

71
Q

Psychology is defined as the study of:

Emotion
Human behavior
Social groups
The mind

A

Human behavior

72
Q

Crying would be an example of a/an:

Emotion
External response to an emotion
Fear
Internal response to an emotion

A

External response to an emotion

73
Q

Blame perceived to be directed at the self from others best defines:

Anger
Guilt
Helplessness
Shame

A

Shame

74
Q

Suicide resulting from a hopeless situation is:

Altruistic
Anomic
Egoistic
Fatalistic

A

Fatalistic

75
Q

The funeral rite satisfies all of the following needs of the survivors EXCEPT:

Closure
Emotional
Psychological
Stress

A

Stress

76
Q

An emotion characterized by sudden and extreme fear is:

Mourning
Panic
Remorse
Surprise

A

Panic

77
Q

In the early stages of developing a counseling relationship, it is important for the counselor to be:

Able to answer all questions
Able to judge the outcome
Coercive
Nonjudgmental

A

Nonjudgmental

78
Q

Directive counseling is also known as:

Active
Client-Centered
Rogerian
Passive

A

Active

79
Q

Which of the following acts of mourning is to experience the pain of loss?

First
Second
Third
Fourth

A

Second

80
Q

Using specialized techniques to help people with abnormal grief is known as:

Crisis Therapy
Grief Counseling
Grief Therapy
Situational Counseling

A

Grief Therapy

81
Q

Carl Rogers is most frequently associated with:

Crisis Counseling
Grief Syndrome
Personal Death Awareness
Unconditional Positive Regard

A

Unconditional Positive Regard

82
Q

The state of being prevented from attaining a goal best defines:

Anxiety
Confusion
Fear
Frustration

A

Frustration

83
Q

Client-Centered counseling is also know as:

Active
Directive
Non-Directive
Psychoanalysis

A

Non-Directive

84
Q

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonble time frame best defines:

Crisis Counseling
Grief Counseling
Grief Therapy
Psychotherapy

A

Grief Counseling

85
Q

Which of the following types of death would allow for anticipatory grief to occur?

AIDS
Homicide
SIDS
Suicide

A

AIDS

86
Q

What is a behavior which dictates that an individual must abstain from certain acts dealing with death?

Custom
Folkway
More
Taboo

A

Taboo

87
Q

Which of the following does not decsribe the joint/extended family unit?

Large in size
May include several generations
Restricted in mobility
Urban based

A

Urban based

88
Q

A must behavior, the basic pattern of ideas and acts are:

Laws
Mores
Rites
Taboos

A

Mores

89
Q

Within a patriarchal joint/extended family, who would assume control at the death of the father?

Jake, mother’s brother - age 54
Steve, son - age 32
The mother - age 58
Tom, son - age 37

A

Tom, son - age 37

90
Q

A joint/extended family is usually:

Atheistic
Egalitarian
Liberal
Patriarchal

A

Patriarchal

91
Q

What are social behaviors dictated by tradition?

Customs
Folkways
Laws
Mores

A

Customs

92
Q

Which of the following best describes movement from rural areas into the suburbs?

Bureaucratization
Industrialization
Mobility
Urbanization

A

Urbanization

93
Q

What is a specific act or function dealing with death?

A folkway
A norm
A rite
An ethic

A

A rite

94
Q

The economic impact of the death of the patriarchal leader in an extended (joint) family is:

About the same as a nuclear family
Minimal
Never reconciled by the family members
Of no importance in funeral arrangements

A

Minimal

95
Q

A system of abstract patterns of and for both living and dying which are learned directly or indirectly defines:

Cultures
Folkways
Laws
Mores

A

Cultures

96
Q

The loss of craftsmanship is a result of:

Anonymity
Industrialization
Mobility
Urbanization

A

Industrialization

97
Q

A man, a woman and their unmarried children in one household is:

A joint/extended family
A modified extended family
A nuclear family
A patriarchal family

A

A nuclear family

98
Q

What is a funeral rite that has been adjusted to reflect the needs and desires of those directly involved?

A humanistic funeral rite
A modern funeral rite
A traditional funeral rite
An adaptive funeral rite

A

An adaptive funeral rite

99
Q

For the funeral director, urbanization has meant:

Closer ties to your community
Greater contact with all members of the community
It is hard to personally know all families you serve
That everyone in the community can know you better

A

It is hard to personally know all families you serve

100
Q

The death of a child would be softened simply by the number of children in a:

Joint family
Matriarchal family
Nuclear family
Patriarchal family

A

Joint family

101
Q

In an extended (joint) family, religion is taught at:

Church
Home
School
Seminars

A

Home

102
Q

What change in the American funeral rite is closely associated with improvement in transportation?

The decrease in direct family involvement in the funeral
The increase in multi-family corporations
The increase in the number of services offered by the funeral home
The selection of funeral homes are no longer made because of proximity

A

The selection of funeral homes are no longer made because of proximity

103
Q

Which of the following does not describe the nuclear family?

Economically dependent
Farm based
Highly mobile
Smallest family unit

A

Farm based

104
Q

Sociology is concerned with each of the following areas except:

Examining individual behavior
The internal organization of social groups
The operations of social groups
Ways of changing social groups

A

Examining individual behavior

105
Q

The bereaved person charged with the decisions of funeral arrangements will generally be guided by personal values and by:

The norms of culture
The oldest family member
Their religion
Taboos

A

The norms of culture

106
Q

In reviewing responses to death through sociology, all of the follwowing are correct except:

Society does not choose funeral rites according to family tradition
To understand how a society buries its dead you must examine and understand its culture
The funeral rite is cultural universal
The funeral is a social function

A

Society does not choose funeral rites according to family tradition

107
Q

The modern American family is considered to be:

Consanguine
Extended
Neolocal
Nuclear

A

Nuclear

108
Q

Each of the following have affected the nuclear family except:

An extended life expectancy
An increase in the day to day confrontation with death
The fact that death has become more abstract
The isolation of teh old in our society

A

An increase in the day to day confrontation with death

109
Q

A funeral rite that in essence is devoid of religious connotation is know as:

Adaptive
Humanistic
Memorial service
Traditional

A

Humanistic

110
Q

Which of the following is a “must” behavior?

Folkway
More
Style
Taboo

A

More

111
Q

The method by which the values of a given society are learned and internalized by its members best defines:

Cultural Relativism
Ethnocentrism
Social structure
Socialization

A

Socialization

112
Q

A joint family is always:

Egalitarian
Matriarchal
Mobile
Patriarchal

A

Patriarchal

113
Q

A family in which the governance of power is shared by both the man and the woman is referred to as:

Egalitarian
Ethnocentric
Matriarchal
Patriarchal

A

Egalitarian

114
Q

Social customs which may be broken without serious consequences are know as:

Folkways
Laws
Mores
Norms

A

Folkways

115
Q

The attitude that all groups or cultures are equal and important is known as:

Cultural Relativism
Democracy
Enculturation
Ethnocentrism

A

Cultural Relativism

116
Q

In a nuclear family, when a spouse dies, the surviving spouse usually:

depends on relatives to raise the children
never remarries
raises the children alone
returns to family and lets them raise the children

A

raises the children alone

117
Q

A joint family would most likely be found in which of the following settings?

Metropolitan
Rural
Suburban
Urban

A

Rural

118
Q

The Taharah, as performed by the Chevra Kadisha, is an example of a:

Creed
Rite
Ritual
Taboo

A

Creed

119
Q

An expected behavior pattern enforced by those governing is a:

Custom
Law
Ritual
Taboo

A

Law

120
Q

Which of the family types traditionally practices patriarchal governance?

Blended
Egalitarian
Joint
Nuclear

A

Joint

NBE Examine Review (11 decks)

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