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Business > COMM 229 Quiz 1 > Flashcards

COMM 229 Quiz 1 Flashcards

1
Q

what is a typical HR process in an organization?
a. building services
b. merchandise budgeting
c. rewarding and recognizing employees
d. customer relations

A

c. rewarding and recognizing employees

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2
Q

Which of the following refers to an HR practice that ensures that there are effective relationships with unionized environments?
a. HR planning
b. labour relations
c. performance management
d. training and development

A

b. labour relations

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3
Q

Which term refers to a key process that ensures that the correct number of people with the correct skills are attracted and selected to work for an organization?
a. job design
b. training and development
c. performance management
d. recruitment and selection

A

d. recruitment and selection

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4
Q

Which of the following refers to a key practice that ensures that there is a work environment that promotes a sense of well-being and employee engagement?
a. performance management
b. orienting and training
c. promoting employee health and safety through organizational culture
d. HR planning

A

c. promoting employee health and safety through organizational culture

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5
Q

What is the HR practitioner’s primary role within an organization?
a. to formulate and implement policy
b. to help equip the manager with the best people practices so that the organization can be successful
c. to perform recruitment and training
d. to liaise between employees and management

A

b. to help equip the manager with the best people practices so that the organization can be successful

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6
Q

What key quality must managers have in order to be successful at their position?
a. technical knowledge
b. a thorough knowledge of good HRM practices
c. business skills
d. interaction with upper management

A

b. a thorough knowledge of good HRM practices

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7
Q

What was the value of Canadian exports in 2020?
a. About $100 billion
b. About $190 billion
c. About $390 billion
d. Over $450 billion

A

c. About $390 billion

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8
Q

Which term refers to the practice of decreasing the number of employees in a company?
a. downsizing
b. outsourcing
c. globalization
d. recruitment

A

a. downsizing

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9
Q

Which term refers to the practice of hiring someone outside the company or bringing in a company to perform tasks that could be done internally?
a. downsizing
b. outsourcing
c. globalization
d. recruitment

A

b. outsourcing

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10
Q

What has the broad effect of technology done for organizations?
a. increased operating costs
b. decreased operating costs
c. allowed them to move into different products
d. changed the way they do business

A

d. changed the way they do business

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11
Q

Which process can organizations use to translate customer needs into a set of optimal tasks performed in concert with one another?
a. total quality management (TQM)
b. Six Sigma
c. ISO 9000
d. management by objectives

A

b. Six Sigma

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12
Q

Which of the following best describes “benchmarking”?
a. “marking up” benches while trying to come up with the ultimate solution
b. looking at the best practices in competing companies only
c. being aware of your closest competition and mimicking their practices
d. finding the best practices in other organizations that can be brought into a company to enhance performance

A

d. finding the best practices in other organizations that can be brought into a company to enhance performance

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13
Q

Which of the following best describes “Lean”?
a. organizational system of improvements that maximize customer value and minimize waste
b. a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement
c. contracting outside the organization for work that was formerly done by internal employees
d. finding best practices in other organizations that can be brought into a company to enhance performance

A

a. organizational system of improvements that maximize customer value and minimize waste

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14
Q

Which HRM process helps reinforce the importance of teamwork and producing high quality work?
a. recruitment and selection
b. performance management
c. training and development
d. HR planning

A

b. performance management

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15
Q

Which of the following best describes “human capital”?
a. value of knowledge, skills, and abilities
b. value of appearance
c. value of education
d. value of family background

A

a. value of knowledge, skills, and abilities

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16
Q

Which of the following is an example of a core competency?
a. outsourcing
b. focus on customer
c. budgeting
d. benchmarking

A

b. focus on customer

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17
Q

Which term refers to organizations leveraging competencies to achieve high organizational performance?
a. strategic recruiting
b. talent management
c. engaging employees
d. training

A

b. talent management

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18
Q

Which term is used to describe a consistent and observable pattern of behaviours in an organization?
a. duty to accommodate
b. culture
c. flex time
d. family-friendly

A

b. culture

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19
Q

From which act is the acronym PIPEDA formed?
a. Peoples’ Information Protection and Electronic Documents Act
b. Personal Information Protection and Electronic Documents Act
c. Personal Information Protection and Economic Documents Act
d. People’s Information Protection and Economic Documents Act

A

b. Personal Information Protection and Electronic Documents Act

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20
Q

Which best describes linking key HRM systems and practices to the overall business strategy?
a. business strategy
b. human resources management strategy
c. human resource processes
d. business plan

A

b. human resources management strategy

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21
Q

Which best describes the difference between federal and provincial legislation?
a. Federal laws apply only to those who travel between the provinces.
b. BC provincial laws apply only to employees in British Columbia.
c. Federal laws apply to everyone in Canada, and each province has its own laws that cover the people of that province.
d. There are no real differences between the two sets of laws.

A

c. Federal laws apply to everyone in Canada, and each province has its own laws that cover the people of that province.

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22
Q

Federal legislation applies to which type of companies?
a. small entrepreneurs
b. Canadian Tire and Walmart
c. banks, airlines, railways
d. franchises

A

c. banks, airlines, railways

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23
Q

Which law is of increasing concern for managers and HR professionals?
a. The Privacy Act of Canada
b. Personal Information Protection and Electronic Documents Act
c. Labour Relations Act
d. Employment Standards Act

A

b. Personal Information Protection and Electronic Documents Act

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24
Q

Which legislation has had the most impact on employment conditions?
a. provincial employment standards
b. labour relations legislation
c. Canadian Charter of Rights and Freedoms
d. health and safety legislation

A

c. Canadian Charter of Rights and Freedoms

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25
Q

Which legislation is paramount over other employment laws?
a. labour relations legislation and health and safety legislation
b. health and safety legislation
c. health and safety legislation and employment standards
d. human rights legislation

A

d. human rights legislation

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26
Q

What is the term for discriminatory employment barriers that are embedded in HRM practices in an organization?
a. discrimination
b. systemic discrimination
c. erratic discrimination
d. reverse discrimination

A

b. systemic discrimination

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27
Q

Which term best describes “bona fide occupational qualification” (BFOQ)?
a. a justifiable reason for discrimination based on business reasons of safety or effectiveness
b. a justified discrimination based on a job qualification that is not absolutely necessary for the job
c. a justified reason based on a job qualification that is absolutely necessary for the job
d. a justified discrimination based on job requirements that are necessary for the job

A

a. a justifiable reason for discrimination based on business reasons of safety or effectiveness

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28
Q

Which is the best example of a “bona fide occupational qualification” (BFOQ)?
a. only men working in men’s retail stores
b. some women working as police officers
c. an ethnic restaurant hiring only those who have the same ethnicity as the restaurant owner
d. the federal government hiring only women to work as guards in a prison for women

A

d. the federal government hiring only women to work as guards in a prison for women

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29
Q

Which best describes “reasonable accommodation”?
a. redesigning job duties and employment practices
b. attempt by employers to adjust the working conditions of employees to prevent a lawsuit
c. attempt by employers to adjust the working conditions and employment practices of employees to prevent discrimination
d. attempt by employees to adjust their working conditions and employment practices to prevent discrimination

A

a. redesigning job duties and employment practices

30
Q

Which of the following is the best example of “undue hardship”?
a. a large organization in its own building unable to modify a washroom to accommodate a wheelchair
b. a small firm in a two-storey leased space unable to have an elevator to allow employees with mobility challenges to go to the second floor
c. a large organization allowing some employees to adjust work schedules for childcare purposes
d. a call centre allowing employees to work from home

A

b. a small firm in a two-storey leased space unable to have an elevator to allow employees with mobility challenges to go to the second floor

31
Q

Which term refers to giving preference to members of certain groups such that others feel they are the subject of discrimination?
a. duty to accommodate
b. harassment
c. employment equity
d. reverse discrimination

A

d. reverse discrimination

32
Q

Which of the following defines “harassment” as any unwanted physical or verbal behaviour that offends or humiliates you?
a. Canada Labour Code
b. Canadian Human Rights Act
c. Workers’ Compensation Act
d. Employment Standards Act

A

b. Canadian Human Rights Act

33
Q

What is the term for such things as bullying, yelling at subordinates, excluding employees from certain activities, making derogatory comments, and other similar actions in the workplace?
a. physical harassment
b. psychological harassment
c. discrimination
d. sexual harassment

A

b. psychological harassment

34
Q

What type of harassment has become very prominent and is considered a health and safety matter?
a. shouting at coworkers
b. bullying
c. excluding coworkers from certain activities
d. strong management

A

b. bullying

35
Q

Which employment laws specify certain minimum obligations of employers?
a. human rights legislation
b. employment standards laws
c. health, safety, and workers’ compensation legislation
d. duty to accommodate

A

b. employment standards laws

36
Q

What does labour relations legislation govern?
a. process by which safety violations are investigated
b. process by which a trade union acquires bargaining rights
c. process by which only Crown corporations can become unionized
d. process by which only private sector companies gain collective bargaining rights

A

b. process by which a trade union acquires bargaining rights

37
Q

Which legislation helps employers with the work environment and well-being of employees?
a. health and safety legislation
b. labour relations legislation
c. human rights legislation
d. employment standards legislation

A

a. health and safety legislation

38
Q

Employment equity means:
a. affirmation action
b. a distinct Canadian process for achieving equality in all aspects of employment
c. allowing barriers to employment
d. promoting someone who is a friend

A

b. a distinct Canadian process for achieving equality in all aspects of employment

39
Q

Which of the following best describes “pay equity”?
a. equal pay for work of equal value
b. employing an equal number of men and women
c. optimizing an organization’s multicultural workforce in order to reach business objectives
d. equal pay for work done in the same organization

A

a. equal pay for work of equal value

40
Q

Which term refers to an organization’s policies and practices that support and encourage employee differences in order to reach business objectives?
a. reverse management
b. diversity management
c. hidden management
d. systemic management

A

b. diversity management

41
Q

What is the ultimate reason for an organization to perform a job analysis?
a. to create a detailed job description
b. to determine the correct job specifications
c. to gather information about the job
d. to improve an organization’s performance

A

d. to improve an organization’s performance

42
Q

When preparing job descriptions, which type of legislation must managers be aware of?
a. employment standards
b. health and safety
c. human rights
d. labour relations

A

c. human rights

43
Q
A
44
Q

Which term refers to the process of defining and organizing tasks, roles, and other processes to achieve employee goals and organizational effectiveness?
a. job analysis
b. job evaluation
c. job description
d. job design

A

d. job design

45
Q

Which term refers to an approach to job design that recognizes the link between motivational factors and the components of a job in order to achieve improved work performance and job satisfaction?
a. job analysis
b. job description
c. employee empowerment
d. job characteristics model

A

d. job characteristics model

46
Q

What are two of the five dimensions of the job characteristics model?
a. skill variety and autonomy
b. feedback and job objectives
c. task significance and employee contributions
d. autonomy and job enrichment

A

a. skill variety and autonomy

47
Q

Which of the following is a characteristic of successful teams?
a. allowing unproductive behaviour
b. focus on individual contribution
c. tension and conflict
d. open, honest, and respectful communication

A

d. open, honest, and respectful communication

48
Q

What has contributed to changes in jobs and work context over the past few decades?
a. job analysis and job design
b. globalization, technology, and demographics
c. sand dune teams, virtual teams, and face-to-face teams
d. standards of performance and job specifications

A

b. globalization, technology, and demographics

49
Q

What are the two sets of canadian legislation?

A

Federal and Provincial

50
Q

What equity act is “ Practice of equal pay for equal work. Federal legislation that applies to federally regulated companies.
“

A

Pay Equity act

51
Q

What equity act “ensures equitable representation in the workforce. Redresses past discrimination”

A

Employment Equity Act

52
Q

What act is “ The combination of organizational policies and practices that supports and encourages employee differences in order to reach business objectives”

A

Divesity Act

53
Q

What act “ Puts the concept of diversity into action”

A

Inclusion Act

54
Q

What definition is “The exclusion of members of certain groups through the application of employment policies or practices based on criteria that are not job-related”

A

Systemic Discrimination

55
Q

What discrimination includes “
- Hidden employment barriers
- Can result in inequities if individuals are discouraged based on their membership in certain groups
- Examples include inflated job requirements or recruiting only close friends

A

Systemic Discrimination

56
Q

What topic surrounds the concept of “Job qualifications that may be discriminatory due to business or safety reasons”

A

Bona Fide Occupational Qualification (BFOQ)

57
Q

What legislation covers rights such as “
Hours of work
Overtime pay
Vacation pay

A

Employment Standards Legislation

58
Q

What legislation covers rights such as “
- Governs processes and procedures between trade unions and employers
- Administered through a labour relations board

A

Labour Relations Legislation

59
Q

What legislation Provides monetary payment to employees if illness or injury caused by the job

A

Health and Safety Legislation and Workers’ Compensation

60
Q

What kind of ethics is “ Code of ethics governs internal and external relationships”

A

Organizational ethics

61
Q

what document lists the tasks, duties, and responsibilities of a job to be performed along with the skills, knowledge, and abilities or competencies needed to successfully perform the work

A

Job Description

62
Q

What legal considerations for job descriptions must be considered? (2)

A

1) human rights legislation
2) Specific performance requirements based upon valid job-related criteria

63
Q

Skill variety, task identity, task significance, autonomy, and job feedback are for what model?

A

Job characteristics model

64
Q

Motivational Characteristics, social characteristics, work context characteristics relate to what model?

A

Work Design Model

65
Q

Task Identity, significance, and skill variety are what work design model characteristics?

A

Motivational

66
Q

social support, feedback from others, and interactions are what work design model characteristics?

A

social

67
Q

physical demands and work conditions are what work design model characteristics?

A

work context

68
Q

Which of the following best describes the term “job analysis”?
a. the process of obtaining knowledge about the skills and abilities of the person needed to do the job
b. the process of obtaining subjective opinions about the job
c. how a job is to be performed
d. the process of obtaining information to determine the duties, tasks, or activities, and the skills, knowledge, and abilities associated with the job

A

d. the process of obtaining information to determine the duties, tasks, or activities, and the skills, knowledge, and abilities associated with the job

69
Q

Which of the following best enables an employer to determine the training needs of any employee?
a. assessing the employee’s knowledge, skills, and abilities
b. looking at the type of training provided to employees in similar organizations
c. identifying any discrepancies between the requirements contained in the job description and the knowledge, skills, and abilities demonstrated by the employee
d. conducting a job analysis

A

c. identifying any discrepancies between the requirements contained in the job description and the knowledge, skills, and abilities demonstrated by the employee

70
Q

Which HR process would reveal that certain requirements established for a job are not completely valid?
a. recruitment
b. selection
c. training and development
d. standards of performance

A

d. standards of performance

71
Q

Which of the following best describes where an organization that adopts a competency-based approach puts the emphasis?
a. duties and tasks
b. education and training
c. standards of performance
d. characteristics of successful performers

A

d. characteristics of successful performers

72
Q

Which of the following is a condition that encourages employee empowerment?
a. avoiding risk
b. information sharing
c. managerial direction
d. a culture that ensures that people only do what they are told

A

b. information sharing

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