Collecting Subjective and Objective Data Flashcards
Is the process of sharing information and meaning, and of sending and receiving messages
COMMUNICATION
Messages can be
- Verbal
- Nonverbal
- More accurate than the verbal one.
- Should coincide with the verbal data.
NONVERBAL MESSAGES
Quality of the voice and its inflections, tone, intensity, and speed when speaking
Vocal Cues or Paralinguistics
Vocal characteristics reflects:
- feelings
- Physiological or psychological problems
Body movements that convey a message.
Action Cues or Kinetics
May reflect feeling, mood, underlying physiologic and psychological problems.
Action Cues or Kinetics
Dress and grooming as well as furnishings or possessions.
Object Cues
Physical distance that needs to be maintained for the person to feel comfortable
Personal Space
Proxemics
- Public Space
- Social-Consultative Space
- Personal distance
- Intimate
Public Space
12 feet or more
Social-Consultative Space
4-12 feet
Personal distance
18 inches – 4 ft
Intimate
0-18 inches
- Means of communication.
- Interpretation is culturally prescribed.
Touch
Gaining patient’s trust:
- helps obtain an accurate, comprehensive health history.
- makes physical assessment quicker and easier for both patient and nurse.
Covert and not measurable.
Referred to as Symptoms
Subjective Data
Overt and measurable.
Referred to as Signs.
Objective Data
METHODS OF DATA COLLECTION
- Physical Assessment
- Observation
- Interview
- Use of IPPA.
- Provides the objective database.
Physical Assessment
- Deliberate use of senses to collect data.
- Assess patient and the environment
Observation
Purposeful conversation between the nurse and the patient
Interview
Purpose of Interview:
- Gather data
- Establish rapport
- Teach the patient
- Health promotion
use of interpersonal skills with empathy, acceptance, and recognition
Therapeutic use of Self
- Are nonverbal communication and listening skills
- It will show full attention to what the client saying or doing
ATTENDING SKILLS
LOVERS meaning Attending Skills
Lean Forward
Open Stance
Verbal Output Modulated
Eye Contact
Relaxed Mode
Sit at 45 Degree Angle
TYPES OF QUESTIONS
- Close –ended questions
- Open-ended questions
Physical distance that needs to be maintained for the person to feel comfortable
Personal Space
TYPES OF INTERVIEW
- Directive Interview
- Nondirective Interview
structured and controlled by the nurse
Directive Interview
interview controlled by the patient
Nondirective Interview
PHASES OF INTERVIEW
- INTRODUCTORY PHASE
- WORKING PHASE
- TERMINATION PHASE
INTRODUCTORY PHASE
- Self introduction
- Purpose of interview
- Time frame
- Confidentiality
WORKING PHASE
- Data collection
- Longest phase
TERMINATION PHASE
- Summary
- Follow-up plans
INTERVIEW TECHNIQUES
- Affirmation/Facilitation
- Silence
- Clarifying
- Restating
- Active Listening
- Broad or General Openings
- Reflection
- Informing
- Redirecting
- Focusing
- Sharing Perceptions
- Sequencing Events
- Suggesting
- Presenting Reality
- Summarizing
Acknowledging patient’s responses
Affirmation/Facilitation
Nonverbal gestures, such as nodding or sitting up and leaning forward, encourage your patient to continue
Affirmation/Facilitation
Periods of silence allow patient to collect her or his thoughts before responding and help prevent hasty responses that may be inaccurate. Silence also gives nurse more time to think and plan a response.
Silence
If nurse is unsure or confused about what the patient is saying, rephrase what she said and then ask the patient to clarify
Clarifying
Restating the patient’s main idea shows him that you are listening, allows you to acknowledge your patient’s feelings, and encourages further discussion
Restating
It also helps clarify and validate what patient has said and may help identify teaching needs
Restating
Pay attention, maintain eye contact, and really listen to what patient tells the nurse both verbally and nonverbally
Active Listening
conveys interest and acceptance. If nurse is unsure or confused about what the patient is saying, rephrase
what she said and then ask the patient to clarify.
Active Listening
This technique is effective when nurses want to hear what is important to the patient
Broad or General Openings
“What would you like to talk about?” If nurse is unsure or confused about what the patient is saying, rephrase what she said and then ask the patient to clarify
Broad or General Openings
Allows nurse to acknowledge patient’s feelings, encouraging further discussion
Reflection
When patient expresses a thought or feeling, nurses echo it back, usually in the form of a question
Reflection
Giving information allows patient to be involved in his or her healthcare decisions
Informing
Redirecting patient helps keep the communication goal-directed. It is especially useful if your patient goes off on a tangent.
Redirecting
allows you to hone in on a specific area, encouraging further discussion
Focusing
With this technique, nurse give interpretation of what has been said in order to clarify things and prevent misunderstandings
Sharing Perceptions
If patient is having trouble sequencing events, nurse may need to help patient place the events in proper order
Sequencing Events
Start at the beginning and work through the event until the conclusion
Sequencing Events
Presenting alternative ideas gives patient options
Suggesting
This is particularly helpful if the patient is having difficulty verbalizing his or her feelings
Suggesting
If patient seems to be exaggerating or contradicting the facts, help her or him reexamine what has already been said and be more realistic
Presenting Reality
is useful at the conclusion of a major section of the interview
Summarizing
It allows the patient to clarify any misconceptions you may have
Summarizing
INTERVIEWING PITFALSS
- Leading
- Letting Family Members Answer
- Asking More Than One Question At A time
- Not Allowing Enough Response Time
- Using Medical Jargon
- Assuming
- Taking Patient’s Response Personally
- False Reassurance
- Persistent Questioning
- Changing The Subject
- Jumping to Conclusion
- People will tell you what you want to hear. So don’t lead the patient.
- Having him or her describe what is happening in his or her own words is much more helpful.
Leading
You will learn a lot more by having the patient describe things in her or his own words
Letting Family Members Answer
The patient may not know which one to answer. Or the nurse may not be sure which question is being answered
ASKING MORE THAN ONE QUESTION AT A TIME
Give the patient time to think through his or her answer. This is especially important with older patients.
NOT ALLOWING ENOUGH RESPONSE TIME
Express your questions in lay terms to make sure your patient understands you
USING MEDICAL JARGON
can lead to inaccurate interpretations and incorrect conclusions.
Assuming
- An angry or frustrated patient may verbally attack the nurse or the healthcare facility.
- Realize that the patient is displacing her or his feelings on you and using you as a sounding board.
TAKING PATIENT’S RESPONSE PERSONALLY
Telling the patient that everything will be fine is condescending. It may not be.
FALSE REASSURANCE
- Persistent or probing questions make your patient uncomfortable.
- Remember, the patient has a right to not answer a question
PERSISTENT QUESTIONING
- Some nurses change the subject when the interview is making them uncomfortable.
- This is not very helpful for the patient.
CHANGING THE SUBJECT
- Make sure all the facts have been gathered before drawing conclusions.
JUMPING TO CONCLUSIONS