Co. Off. Ch 7 Flashcards
Is the greatest impact on most people entering the fire service?
Their first company officer
How did the roles change from firefighter to company officer?
As a company officer, you are expected to be able to communicate with the rest of the organization and public. As well as communicating with your team members. Communication skills are vital. Administrative duties, understanding the organizations rules and regulations, and supervising others are demanding tasks.
What should the first meeting with a new firefighter define?
The job, establish positive relationships, and built a friendly atmosphere.
What should the new firefighter be expected to become familiar with?
Buildings and streets in the company’s first do response area. This can be done using a senior firefighter as a mentor.
What structured program do many fire departments have for new recruits?
A program that allows the new firefighter to review what was covered in recruit school while learning new material that is needed on the job
What are things that a company officer can do for their team members?
– Share information about the job and organization
– Share knowledge about the role of the department and how they fit in
– Share knowledge about trends in growth, promotions, and opportunities
– Identify alternative career plans and the implications of each
What should the supervisor establish to a new firefighter?
A clear definition of a job. Take a few minutes to a day to cover the needed items, rather than trying to do it all at once. When explaining tasks that need to be done,clearly define the members rule and show them how they fit into the overall organization. Give her a chance to talk and to ask questions.
What is NFPA 1001?
Standard for firefighter professional qualifications. Make sure that we your firefighters understand the way the job should be done, which may not necessarily be the way that it is done now. Having this set of standards and expectations for the job provides a gauge for firefighter proficiency and ultimately evaluation of this proficiency
How should a supervisor help a new firefighter sort through all of the overwhelming information?
If appropriate, put some deadlines on the first few items on the priority list to give the new member some specific goals to attain in the first few days and weeks on the job. Part of the process should include a regular review of their progress.
What is a mini review? And how often should they be held for a new firefighter?
It’s to help track the new members accomplishments, provide positive reinforcement for the good work to members doing, make adjustments were necessary, and set new goals for the short-term future. Meeting should be held once or twice a month.
What is an important part of setting standards for a new firefighter?
A regular review of the new members progress.
What is the team members performance determined by?
Their competence and their commitment to the work.
What is competence determined by?
knowledge, skills, and abilities.
What is commitment determined by?
Attitude, motivation, and confidence in themselves.
What is a type I high competency/high commitment type?
This type equals a good performer. This member has the skill and self-confidence needed and is ready to move to areas of greater responsibility. Keep this member challenged.
What is a type 2 low competency/high commitment type?
This equals a good student. Characterizes many of us while we are on the learning curve. The novice member is learning new skills but now realizes that this process is a lot more complicated than initially thought. As a supervisor, your role is to provide assurance and help this novice gain self-confidence
What is a type III I competency/low commitment type?
This equals poor attitude. In this case the members learning but lacks self-confidence or motivation needed to go it alone. Work on attitude and self-confidence.
What is a type 4 low competency/low commitment type?
This equals unwilling and unable. You may need to review the individual schools. Look for learning disabilities. Take shorter steps and have patients. Provide positive motivation and evidence of your confidence.
Tips for good leadership?
– Plan the assignment of responsibilities
-patiently guide team members toward effect of performance
– Recognize that there may be more than one way to do something. Be flexible
– Avoid constant interference so that team members can develop and become more independent
– Use effective communications techniques
– Document examples of milk or three performance, both good and bad
What does effective supervision promote?
An environment that encourages each member to develop to their full potential, which not only benefits the department but also provides very kind of intangible rewards that separate the good work places from the great workplaces.
Four ways of effective interaction with members?
– Mentoring
– Coaching
– Counseling
– Performance evaluations
What does a department mentoring program consist of?
, Structured process continues the training that was a part of the recruits school. It is just tearing the new member with a seasoned one. It is a formal program that includes goals, objectives, topics to be covered, evaluation instruments, definition of the mentors rule, and a method for final evaluationof both the process and the new members knowledge at the end of the program.
Where does the word mentor come from?
Greek mythology. Mentor was the name of Odysseus. wise and faithful adviser. .
What is a mentor?
a friend and role model, in person Who lends support in many ways to help want to pursue a goal.
A trusted counselor, guide, tutor, or coach. They should have a positive attitude about the department and the mentoring process.
What skills are needed to be a good mentor?
- Good communication skills.
- constructive criticism
- should encourage recruits to ask lots of questions.
- should have lots of answers
- emphasis should be put on the recruits needs without having to be concerned about a class schedule.
How can the mentor in process be briefly summarized?
Lead, follow, and get out-of-the-way.
- lead, as used here, is showing that way but being a teacher and role model.
- follow involves watching, advising, and counseling the student or new member.
- and by get out of the way, we means letting go, delegating, or withdrawing.
What do you good commanding officers do?
They take their executive officers under their wing and teach them everything needed to become a good commanding officer themselves.
Who motivates the mentoring process?
In the fire service, the senior officer or fire chief is responsible for the performance of the entire organization. To bring out and develop the best talent in any organization, good supervisor should be facilitating the development of all of those who report to them. This means being a good mentor, Coach, counselor, and advisor.
What is the master firefighter?
The designated mentor who guides the new members successfully through the mentoring process.
– The master firefighters a seasoned member and could be compared with the first sergeant in the Army unit. Has an abundance of expertise. As both the expert and identification power.
What is coaching?
It is borrowed from the sports world. When coaching, you are helping a team member improve knowledge, skills, and abilities. Coaching usually focuses on one aspect of the job at a time, and the coach works with the student until the desired level of competence is demonstrated
What are effective coaching methods?
- take time to describe the steps that make up the job.
– Demonstrate the proper method, and ask the members to demonstrate the same sequence.
– Ask the member to to look through the test, just as you did when you were demonstrating the task.
1) this reinforces the learning process, and second it verifies that the members thinking, as well as the actions, are correct. While watching and listening to your team member, give feedback and reassurance
What are the qualities of an effective coach?
– Self confidence in the ability to win the confidence of others.
– A good coach is flexible enough to recognize the vision of success and the fact that there may be several paths to getting to that goal
Tips for effective coaching:
– You are a role model. The example you set it is one of the most important elements in your effort.
– Gain the agreement of your members regarding the goals that are set. They must be high, mutually agreeable, and attainable.
Progress toward these goals must be measured against a reasonable standards and on a regular basis.
– Feedback is essential. Be as positive as possible. Criticize when necessary, but also provide suggestions for improvement.
What is performance often a function of?
How members are treated and expectations that are indicated.
– Where success is expected, success will likely follow.
– We are failure is expected, it will surely follow.
What is counseling?
It is the second leadership tool available to help members.
–any focus on some specific aspects of the job, but more likely, the focus is on general attitude or behavior. Counseling should always be done in private. Keep the counseling session businesslike but friendly. In fact, counseling can be very informal. The purpose is to help the member improve. To be effective, it should be accomplished shortly after the unsatisfactorybehavior is observed.
When should a member who is showing signs of the obvious displeasure unseen, the counseled?
The company officer should call the firefighter into his office and ask the firefighter to discuss his feelings. Counseling the individual while these feelings are understandable, they should be suppressed, at least in public. Point out why The behavior is unacceptable, and define what is acceptable.
How do good leaders Counsel their employees?
Counseling session should be as constructive as possible under the circumstances. Good leaders are able to council members without either one becoming emotional. Ridiculing, threatening, or verbally attacking a member is generally ineffective.
To be effective. When should counseling be accomplished?
Shortly after the unsatisfactory behavior is observed.
Counseling is a tool for member improvement. But is also a problem-solving process.
The problem should be clearly identified, and an explanation should be offered as to why it is a problem. Have an agreement with the member about the problem and the corrective action that must be taken. If the member an opportunity to explain the actions or issue or express relevant feelings on the matter. A follow-up meeting may be needed.
Checklist of unsatisfactory job performance identifiers?
– Absenteeism – HI accident rate – Difficulty with concentration – Confusion – Spasmodic work patterns – Generally lowered job efficiency – Poor team member relationships on the job
What should be done when the performance deficit cannot be attributed to a “management problem”?
Your intervention should include a referral to the employee assistance program or EAP. Remember that the member will naturally be feeling down after the discussion. Once the counseling session is over, consider the option of rebuilding the relationship together. (Coffee)
What are the five professional development roles of a leader?
Mentor – helps members learn the job
Coach – helps members with self assessment
Appraiser – provides members with a reality check
Referral agent– Connects members with their own future goals
Why are performance evaluations important?
They are another important tool. they are usually structured and done on a regular schedule. Follow a standard procedure, usually dictated by a reporting form. Should occur once or twice A year. Should be a continuous cycle. Starting with goalsetting, encouragement, self assessment, watching performance and providing feedback during the period, and a formal performance review and goalsetting.
