Chapter 6 Flashcards
What is management?
Set of processes that can keep a complicated system people and technology running smoothly. The most important aspects of management include planning, budgeting, organizing, staffing, controlling, and problem-solving.
What is an organization?
A group of people working together to accomplish a task
What is leadership?
A set of processes that creates organizations in the first place or adopts them to significantly changing circumstances. Leadership to find sort the future should look like, alliance people with that vision, and inspires them to make it happen in spite of the obstacles.
What is a group?
Two or more people who come together for a common purpose.
What is group dynamics?
How those individuals in groups interact and influence one another.
What is interpersonal dynamics?
The tendency of groups to develop numerous dynamic practices that separates them from other individuals.
What are the two major factors in a group environment?
The task at hand and the relationships within the group. Groups must be able to resolve conflicts, build trust, and, above all, communicate.interpersonal dynamics molds these groups into effective team units.
By nature. What do groups represent?
People who share common interest and goals. They may share a vision of what work their group can do. A sense of permanence, or desire to see that the group flourishes and survives. As a result of these common interests and divisions, the members work together to satisfy these interests. These shared values are what bind the members together as a group.
What are informal groups?
Bowling, softball, golf, fishing, photography, Church, neighborhood residents Association. Soccer leagues.
What is necessary within all groups?
There must be a leader. That person may be appointed or elected. In most informal groups,that person may be the one who comes forward with an idea. The group accepts the idea and response to the request for help.
What is leadership?
Defined as the personal actions needed by managers to get team members to carry out certain activities. Leadership is achieving the organizations goals through others. Simply put, leadership is getting other people to do what you want done. Management, leadership, supervision, and administration: influence over others.
Who said “a leader is a person who has the ability to get other people to do what they don’t want to do, and like it.”
Pres. Harry Truman
Effective leadership is based on what?
Deals with changing the personal conduct of others. Leadership skills are based on the feelings and attitudes that have grown out of both the relationship with a team member in the sum of all the experiences that have occurred during the supervisors life.
Our tolerance dictates this.
How we let our leaders use their experiences to attempt to influence our actions.
Things that generally help make the work environment a better place:
– Sound organizational objectives – Clear policies and guidelines – Consistent management – Clear definition of duties – Open lines of communication – Individuals well matched with jobs – Recognition of good work
What makes it easier to be a good leader within a organization?
– When members can see their place in the overall organization
– When they are given information and allowed to contribute their ideas, and when their services are appreciated, they will be satisfied and productive.
What happens when the essential qualities of you effective organization are missing?
Members become disillusioned
What are the four major categories of employees?
– Employees/Firefighters
– Supervisors/Company officers
– Middle managers/Senior staff
– Top managers/Fire Chief
What is a first level supervisor in the fire service?
Company officers
Who is also a coach, foreman/4 woman, and team leader?
Today’s supervisor/company officer
What is animportant part of a leaders job?
To develop and maintain the organizations human resources to their fullest potential.
Why are company officers given more and more responsibility for the day to day operations of the organization?
Because departments are expected to provide increasing services while cutbacks and organization streamlining, including middle-management reductions are becoming commonplace.
While the organizations are getting smaller and the job at company level is becoming more complicated
A company officer must personally remain proficient in the skills needed to respond to the myriad of emergency situations that can be expected, and at the same time, he/she must see that your personnel are proficient and ready to perform their respective duties.
Besides duties required at the emergency scene, what other supervisory tasks crowd the day?
Preplanning, company inspections, and physical training as well as diversity training and improved customer service.
What are the only two positions in the fire department to which outsiders can apply?
Entry level firefighter and Fire Chief. All other positions are filled by promoting people from within the organization.
What do emergency service organizations usually promote personnel based on?
Combination of past performance, test scores, and evidence of relevant training and education.
Why do new supervisors soon find it there technical competence does not mean as much as the supervisory level?
Due to finding greater challenges in people issues, administrative duties, and responsibility for managing others.
To be a good leader, you should understand what?
Human behavior.
What percentage of time do most fire companies spend dealing with emergency activities?
About 10% the rest of the time they are together relating as humans.
What would make us work better together?
If we could better understand how others react in various situations.
What is part of the science of sociology?
Studying group behavior. Including the study of groups ranging from families and small workplace groups to entire communities and ethnic groups
What is used to represent real thing?
Models. Use in the models of human behavior helps us understand people.
To truly understand people a good leader must first do what?
Evaluate themselves. They must decide if they are in it for the team or for themselves.
What do good leaders do?
They develop the team along their journey, their personal agendas support the team’s vision, and they continually try and improve the team.
By evaluating human behavior a leader can provide what?
Values, improve work ethic, and ultimately lead the team to success
Who is best known for establishing the theory of a hierarchy of needs?
Abraham Maslow
What is the theory of a hierarchy of needs?
That human beings are motivated by unsatisfied needs and that certain lower needs need to be satisfied before higher needs can be satisfied.
What are Maslow’s for general types of needs?
– Physiological – Safety – Love – Esteem He called these needs deficiency needs. Once they are fulfilled, other higher needs emerge.
What are physiological needs?
Basic needs such as: – Air– Water – Food – Sleep – Sex When these are not satisfied, we may feel sickness, irritation, pain, discomfort and so on. These feelings motivate us to alleviate them as soon as possible to establish homeostasis.
What are safety needs?
Establishing stability and consistency in a chaotic world. These needs are mostly psychological in nature. We need to security of a home and family.
What are social needs?
Love and belongingness or next on the latter. Humans have a desire to belong to groups: clubs, workgroups, religious groups, family, gangs. We need to feel loved nonsexually by others and to be accepted by others.
What are esteem needs?
There are two types of the steam needs. First is self-esteem, which results from competence or mastery of a task. Second, there is the attention and recognition that comes from others. Similar to belongingness.but, wanting admiration also has to do with the need for power. Hey, look what I have!
Self actualization needs?
The need for self actualization is the desire to become more and more of what one is, to become everything that one is capable of becoming. People who have everything can maximize their potential. They can seek knowledge, peace, aesthetic experiences, and self-fulfillment
How should today’s fire officer apply Maslow’s Ideas?
By understanding where their personnel are at on the scale and be able to help them move up the scale when they are interested in doing so.
As a company officer, what should you realize once your workers needs have been satisfied?
That they may have needs on one or more levels. And that they will have greater needs once their other needs have been met.
What changes as a members needs change?
The factors that are effective in motivating them
How long does the euphoria usually last with a pay raise?
Usually about one payday. After that, most people settle back into their same level of attitude and performance.
Who came up with the two factors that act on personnel at work?
Dr. Frederick Herzburg
