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2022 > clientele > Flashcards

clientele Flashcards

1
Q

explain

A

expliquer / raconter / communiquer / indiquer

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2
Q

his highly personalized approach to customer relations

A

son approche client hautement personnalisée.

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3
Q

A person having a very good rapport with people

A

Une personne ayant un très bon contact avec les gens

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4
Q

I know how to listen

A

je sais ecouter

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5
Q

we will have to expand our product range.

A

nous devrons elargir notre gamme de produits.

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6
Q

our virtual models of buildings and sites are our most popular products

A

nos modèles virtuels de bâtiments et de sites sont nos produits les plus populaires

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7
Q

a reliable product

A

un produit fiable

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8
Q

I am going to the gym to find out about the new classes.

A

Je vais à la salle de sport pour me renseigner sur les nouveaux cours.

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9
Q

he had no respect for me

A

il n’avait aucun respect pour moi

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10
Q

it is necccesary that we treat our clients with respect

A

Il est nécessaire de traiter nos clients avec respect.

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11
Q

it is important that one satisfies our customers as quickly as possible

A

il est important que l’on satisfasse nos clients le plus rapidement possible

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12
Q

their work unit has clearly defined customer service standards

A

leur unité de travail a des normes de service à la clientèle clairement définies

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13
Q

customer service standards

A

les normes de service à la clientèle

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14
Q

mechanisms are in place to channel customer feedback and complaints to employees

A

il existe des mécanismes qui permettent d’acheminer les commentaires et les plaintes des clients aux employés

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15
Q

they claim to be able to tailor the services they provide

A

ils prétendent être en mesure d’adapter les services qu’ils fournissent

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16
Q

complaints

A

réclamations / plaintes

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17
Q

My boss was understanding and supportive when I asked for help.

A

Mon patron était compréhensif et coopératif quand j’ai demandé de l’aide.

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18
Q

It was refreshing to see

A

C’était rafraîchissant de voir

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19
Q

She is an artist whose work I admire.

A

C’est une artiste dont j’admire l’œuvre.

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20
Q

a personalized approach to customer service

A

une approche client axée sur un service personnalisé

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21
Q

She blames herself for not acting otherwise

A

Elle se reproche de ne pas avoir agi autrement

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22
Q

I am disappointed that I could not

A

Je suis déçu de ne pas avoir pu

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23
Q

He is happy to have passed his exam

A

Il est heureux d’avoir réussi son examen

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24
Q

I was disappointed not to have enough time

A

J’ai été déçu de ne pas avoir assez de temps

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25
Q

I am sad to have failed the exam

A

Je suis triste d’avoir échoué à l’examen

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26
Q

I will be sad to have been obliged to work

A

Je serai triste d’avoir été obligé de travailler

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27
Q

I will be sad to have to work

A

Je serai triste de devoir travailler

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28
Q

I was really happy to have talked to my employees

A

J’étais vraiment heureuse d’avoir parlé à mes employés

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29
Q

I was really happy to talk to my employees

A

J’étais vraiment heureuse de parler a mes employés

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30
Q

I regret that my first day was like this

A

Je regrette que mon premier jour ait été comme ça

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31
Q

We bill him for our services

A

On le facture pour nos services

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32
Q

I’m happy that you called me

A

Je suis heureux que tu m’aies appelé

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33
Q

I’m sorry I arrived late

A

Je suis désolé d’être arrivé en retard

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34
Q

It doesn’t look good

A

Ça n’a pas l’air bon.

35
Q

Value for money

A

Le rapport qualité prix

36
Q

we treat many patients.

A

on traite beaucoup de patients.

37
Q

He has done an outstanding service

A

Il a rendu un service exceptionnel

38
Q

a reliable person

A

une personne fiable

39
Q

it is important to keep track of decisions

A

il est important de garder trace des décisions

40
Q

There is a village beyond the river.

A

Il y a un village au-delà de la rivière.

41
Q

be able to adapt the services they provide according to needs

A

être en mesure d’adapter les services qu’ils fournissent en fonction des besoins

42
Q

clearly defined customer service standards

A

les normes de service à la clientèle clairement définies

43
Q

she complained

A

elle s’est plainte

44
Q

we complained

A

nous nous sommes plaints

45
Q

we complain

A

nous nous plaignons

46
Q

he complains

A

il se plaint

47
Q

he would complain

A

il se plaindrait

48
Q

To treat with respect

A

Traiter avec respect

49
Q

customer satisfaction remains our priority

A

la satisfaction du client demeure notre priorité

50
Q

can you do a service

A

est ce que tu peux rendre un service

51
Q

I have a lot of willingness and motivation

A

j’ai beaucoup de volonté et de motivation

52
Q

A team needs to show willingness to cooperate.

A

Une équipe doit manifester la volonté de coopérer.

53
Q

its necessary to show empathy towards ones employees.

A

Il faut faire preuve d’empathie envers ses employés.

54
Q

win-win solution

A

solution gagnant-gagnant

55
Q

a warm welcome

A

un accueil chaleureux

56
Q

it is important to admit mistakes and apologize

A

il est important d’ admettre ses erreurs et s’excuser

57
Q

Although this option was not available at that time

A

Bien que cette option ne soit pas disponible à ce moment-là

58
Q

it is fundamental to put yourself in the client’s shoes

A

il est fondamental de se mettre à la place du client

59
Q

deal with unforeseen circumstances

A

faire face à des circonstances imprévues

60
Q

know how to manage the unexpected

A

savoir gérer les imprévus

61
Q

it is neccesary to keep ones promises

A

Il est nécessaire de tenir ses promesses.

62
Q

remain calm and patient with an unhappy client

A

rester calme et patient face à un client mécontent

63
Q

ensure that the customer is satisfied

A

s’assurer que le client soit satisfait

64
Q

provide quality customer care

A

fournir un suivi client de qualité

65
Q

summarize your clients’ responses

A

résumer les réponses de vos clients

66
Q

to listen to the clients

A

être à l’écoute des clients

67
Q

it is important to use criticism to improve yourself professionally and personally

A

il est important d’utiliser les critiques pour s’améliorer professionnellement et personnellement

68
Q

first and foremost

A

d’abord et avant tout

69
Q

what we aim to do

A

ce qu’on vise faire

70
Q

picky

A

pointilleux

71
Q

My boss was understanding and cooperative

A

Mon patron était compréhensif et coopératif

72
Q

It was refreshing to see

A

C’était rafraîchissant de voir

73
Q

we learn a language to make ourselves understood

A

on apprend une langue pour se faire comprendre

74
Q

We had a good weekend even though the weather was not hot

A

Nous avons passe un bon weekend bien qu’il n’ait pas fait chaud

75
Q

I explain until it is clear

A

J’explique jusqu’à ce que ce soit clair.

76
Q

I remember it

A

j’en souviens

77
Q

I am interested in it

A

je m’y interesse

78
Q

I have fun with it

A

je m’y amuse

79
Q

we adapt to it

A

on s’y adapte

80
Q

you get used to it

A

on s’y habitue

81
Q

I brought them there

A

je les y amenés

82
Q

it is mandatory to attend

A

c’est obligatoire d’y assister

83
Q

I never thought about it

A

je n’y en ai jamais pense

84
Q

Unpaid leave

A

Congé sans solde

2022 (9 decks)

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