Client Care

Question 1

What are KPI’s?

Answer 1

Key Performance Indicators.

Question 2

Can you provide some examples of a KPI used in Construction?

Answer 2

1) Number of defects / snags
2) Construction cost overrun
3) Achieving programme milestones
4) Environmental scoring

Question 3

Why is it important to maintain existing Client relationships rather than building new ones?

Answer 3

1) A large % of commissions are secured through repeat business.
2) Maintain and building existing relationships will promote a positive image for the individual & company.

Question 4

What are some QMS systems you have implemented on your project?

Answer 4

1) Project Execution Plans (PEP)
2) Project Control Plans (PCP’s)
3) Contractor Payment Schedules
4) Procedural Checklists
5) Using standard templates