CLIENT CARE Flashcards
What KPIs might you agree with a client to monitor performance?
Project Timeline Adherence
Budget Compliance
Key report or appraisal milestones
Tell me about the different stakeholders you have come across in your role
Various clients - Developers / Local authorities.
Sub / co-consultants such as planning consultants.
Architects / QS
Tell me about an example of when you have provided a high standard of service to a client.
Provided clear and high quality communication - updating clients on progress.
Provide insightful knowledge on financial appraisals / viability to aid clients in different scenarios.
How have you dealt with an unrealistic client deadline?
I addressed an unrealistic client deadline by clearly communicating the challenges, proposing a revised timeline, and collaboratively negotiating a feasible solution.
Explain what BS EN ISO 9004 relates to.
Provides guidelines for improving organisational performance and achieving sustained success through a quality management (QA) approach.
How have you set up communication systems with a client and stakeholders?
By establishing regular meetings, using project management tools for updates, and creating clear channels for feedback and queries.
What is a duty of care
A duty of care is a legal obligation to take reasonable care to avoid causing harm to others. It’s a fundamental principle in many areas of law, including negligence, product liability, and professional malpractice.
