Class 2 - Human Resource Management

Question 1

Human Resource Management:

Answer 1

an integrated system of Processes, Programs, and Systems in an organization that focuses on the effective deployment and development of employees in the support of the organization’s strategy and objectives

Having the right people and systems to achieve organizational goals

Question 2

Core HR Functions (9)

Answer 2

1. Work analysis and design
2. Recruitment
3. Selection
4. Training
5. Development
6. Performance Management
7. Compensation
8. Discipline
9. Separation

Question 3

Approaches to HR Work

Answer 3

Strategic (I.e. succession)
-> Fill position with long-term cost/benefits in mind

Tactical (I.e. create new position for existing competency gap)
-> Fill position with short-term cost/benefit in mind

Transactional (I.e. process payroll)
-> Hire & train; comply with the law

Question 4

Service-Profit Chain Concept

Answer 4

By focusing on internal service quality & keeping employees satisfied and productive, the company will create more external value for customers and shareholders

Question 5

Strategic HRM

Answer 5

HR experts/dept can contribute to strategy formulation & execution for organization; recognize human capital is a competitive advantage

Question 6

Managing Talent to Support Strategy: role of HR Professional (MODAT)

Answer 6

Manage culture and change
Organization design & structure
Develop systems, policies, processes
Align HR strategies with business strategies
Talent, workforce, succession planning & management

Question 7

Managing Talent to Support Strategy: Role of Line Manager (DCMMSS)

Answer 7

Determine work & job design 
Coach, train, develop employees 
Make hiring/firing decisions 
Manage, correct, review performance 
Some compensation decisions 
Some planning for unit

Question 8

Managing Talent to support Strategy: Other Consideration (AACDDHI)

Answer 8

• Revisit assumptions – about individuals, be wary of stereotyping and bias
• Acknowledge potentially conflicting interests
• Consider benefits – employees with family responsibilities and other differences (I.e. loyalty and reciprocity)
• Discrimination – believed to be most common at hiring stage
• Decision-making
• Hiring
• Interviewing