Class 10 - Learning and Development

Question 1

The Learning Value Chain

“Coulter teaches business & rights”

Answer 1

Capability
Transfer
Business Results
ROI

Question 2

Training - The Systems Model

Answer 2

Needs Assessment
Design
Delivery
Evaluate

Question 3

The Systems Model - 1) Needs Assessment

Answer 3

Organization analysis – examine environment, strategies, and resources of organization

Task analysis – study the tasks and duties involved in jobs

Person analysis – identify gaps in specific individuals’ KSAOs

Question 4

The Systems Model - 2) Design the Training Program

Answer 4

Training objectives

Trainee readiness and motivation

Principles of learning & teaching

> Dale’s Cone of Learning

Question 5

The Systems Model - 3) Deliver the Training Program

Answer 5

Select an instructional method: in-house or external? independent learning, classroom, e-learning, OTJ, behavioral modelling simulation, role-playing

Multi-modal approach usually works best

Question 6

The Systems Model - 4) Evaluate the Training Program

“This ended (w/) bad results”

Answer 6

Trainee reactions
Extent of learning
Behaviour
Results

Question 7

Case: RBC Transforming Managers (applying the Systems Model)

Answer 7

Needs Assessment: roles – managers into cohorts, individuals – focus on bottom cohort triage categories 1(likely to improve) and 2 (plan already in place)

Design: pretest – employee opinion survey, 360 feedback, self-assessment, individual plans – forming training program to all; personalized feedback, formal individual coaching

Delivery: individual action plans rolled out

Evaluate: noticed improvement, cultural shift to accountability, actual data – almost all managers in program improved

Question 8

Learning Culture - emerges when
PF
S
BO
PD
(plantar fascitis, smells, BO, see a PD)

Answer 8

Emerges when:

• Learning is framed positively, and realistic expectations set
• Management actions and behaviours are supportive
• Training mandatory when necessary; balanced with optional training
• Measures in place to prevent decay

Question 9

What is a Learning Culture?

Answer 9

It is an organization commitment to ongoing learning, and process of sharing, support, communication, and understanding that the moves the organization forward.

A culture of learning happens when workplace leaders provide opportunities for learning in a supportive environment.

Question 10

What is Career Development?

Answer 10

= balancing organization’s needs (strategic & operation) with individual’s needs (personal & professional)