Chp 9 Flashcards
Real or imagined grievances often result from management or supervisory practices perceived by workers as a threat to their:
- Personal rights
- Write to fear treatment
- Infringement on their right to privacy
Grievances, even though imaginary, should be recognized by the supervisor as being ——————— employee who feels they have been wrong.
real in the mind of the
Studies have consistently shown that employee dissatisfaction and grievances arise from factors that can be broadly categorized into four areas:
- Working environment
- Harsh, abusive, etc. supervision
- Misunderstandings about policies/procedures
- Management failures
Crank and Caldero have identified ————— as the primary source of stress for police officers
organizational practices
Employees often oppose the manner in which organizational rules are enforced more than the rules themselves. The most frequently cited reason for opposition is the ————————.
inconsistency of supervisors in enforcing the organizations rules
A —————— interest in their position is present when the tenured employee has a legitimate claim to their job as conferred by statute, contract, or existing rules or understanding.
property
An employees ————— interest is involved if the employers action in dismissing them significantly damages their reputation or standing in the community or stigmatizes them to such a degree that they are unable to take advantage of future employment opportunities.
liberty
A ————— interest is involved only when the employee is able to show that he suffered a damaged reputation as a result of public disclosure and that he was stigmatized.
liberty
The US Supreme Court held in LOUDERMILL that a tenured public employee is entitled, under due process, to:
- Oral OR written notice of the charges against them
2. An opportunity to tell their side of the story before termination
The “————“ procedures will be the safest course to follow in important disciplinary cases
Morrissey
In dealing with behavior that is non-job related, supervisors must be aware that their options are limited in the eyes of the law. It is in such cases as these that the supervisors ————— are truly tested
persuasive abilities
The so-called, —————, —————, or ————, which may involve frequent transfer from one place, one shift, or one assignment to another, is sometimes used to remove an employee from an unwholesome environment to one of lesser exposure.
freeway therapy, transfer treatment, or the wheel
Transferred from one environment to another should not be done without consideration of other useful alternatives, such as:(3)
- additional training,
- counseling, or
3. change of assignment/partner within the unit
Once supervisors recognize the symptoms that strong feelings of discontent are growing among their subordinates, they should try to determine what the cause might be. In doing so, they will look to a ——————-. Interviews with affected personnel may provide additional evidence.
cross-section of their subordinates for clues
When some factor in an employees working environment causes them to complain orally or more formally, in writing, it is usually referred to as a —————.
grievance
