Ch 1 Flashcards
In modern administrative terminology, management donates the process of _____ and ______ People and things so that organizational objectives can be accomplished.
Directing and controlling
Supervision, as part of the management process refers to the act of _________.
Overseeing people
It is an activity that takes place at all levels in the organization except at the _________; and, although many of the tenants of good supervision apply to the non-supervisory officer in his daily dealings with the public, nowhere is the application of these principles more important than at the __________ where there productive capacity of the enterprise is directly controlled
Work level
First level
The workers performance and morale are more strongly influenced here by his _________ than by any other factor in his environment
Immediate supervisor
People like to be led by those whom they respect and in whom they have confidence. The first step in getting this confidence and respect is taken when the supervisor exemplifies by his ________ that which he demands from his subordinates
Personal conduct
To many supervisors, advancement into a position of authority involves a considerable change in lifestyle from being a follower to being a leader and requires a radical change in philosophy and thought process, especially in the area of _______.
Human relations
The supervisor is selected by management. He derives his official authority from that source, but his real authority stems from the spirit of _________, _______, and _______ that he is able to gain from his subordinates.
cooperation, respect, and confidence
He is responsible for keeping his supervisors informed through _____ and _____ reports. This requires that he keep himself inform through records, research, and inspection.
oral and written
When he is in doubt as to how much detail he should pass onto them, he should resolve the doubt in favor of _________. In doing so, however, his discretion must be impeccable lest his motive be misconstrued or the communication starts rumors.
conveying too much rather than two little
Every supervisor should keep himself abreast of fundamental changes in _____, ______, and _______ in order to be equipped to carry to his subordinates the information they need to perform their jobs properly.
practices, techniques, and procedures
He should know how to make assignments through the process of _____ , of many tasks that others below him are capable of performing as well as or better than he can.
delegation
As a ___________ He must be an expert in planning operational activities and methods. He must be capable of inspecting work systems, conducting studies, analyzing data, and developing mature recommendations for constructive changes in organization and operation when necessary.
PLANNER
As a _____________ the supervisory officer should strive to assign his subordinance as scientifically as possible to the positions for which they are best suited and to the places and at the times they are most needed. He will place round plugs and round holes..
PERSONNEL OFFICER
As a _________ the Best supervisors develop their abilities to train their employees to be efficient, effective produces who gain satisfaction from their work. If he is to be an effective teacher, he must gain a knowledge and understanding of the learning process, that effects of individual differences upon learning, and the psychological factors involved in teaching. He will become proficient in the use of a variety of techniques that will make his training activities most meaningful.
TRAINER
As a _________ he must make powerful follow ups to determine that rules and regulations have been followed and orders properly executed. When necessary, he must take disciplinary action either positively through the process of training or negatively through punitive action.
CONTROLLER
