Chapter Two

Question 1

What is formal learning?

Answer 1

Structured learning activities sponsored by the organization, it seems there isn’t enough time for formal learning

Question 2

What is informal learning?

Answer 2

On the job, in the moment learn as you go

Question 3

What can an organization do to encourage employees to learn on their own?

Answer 3

Encourage and value learning, facilitate interactions with coworkers and mentors. (learn by observing) Help employees locate sources of information. Reward employees when they document what they have learned.
Employees are taught how to learn not what to learn

Question 4

if individuals in an organization learn, then the organization becomes a learning organization.
True or False?

Answer 4

False.

Individual learning is necessary but not sufficient to make the organization “learning”

Question 5

Tacit knowledge could be described as policies and procedures often found in a company’s intranet site and procedures manuals.
True or False?

Answer 5

False.

Explicit.

Question 6

What must an organization do to become truly competitive and effective with its organizational learning initiatives?

Answer 6

It must make a strategic shift in orientation

Question 7

Why is the concept of informal learning receiving so much attention from managers?

Answer 7

Because of the speed of change in demographic realities

Question 8

What 2 benefits can be realized from communities of practice?

Answer 8

Solving problems, and aiding in recruitment

Question 9

Organizational learning

Answer 9

The process of creating, sharing, defusing, and applying knowledge in organizations

Question 10

Learning organization

Answer 10

An organization that creates, acquires, organizes, shares, and retains information and knowledge, and uses new information and knowledge to change and modify its behavior in order to achieve its objectives and improve its effectiveness

Question 11

Learning culture

Answer 11

The attidudes and practices within the organization regarding the importance placed on organizational learning and employee development

Question 12

Knowledge

Answer 12

The sum of what is known; a body of truths, information, and principals

Question 13

Explicit knowledge

Answer 13

Those things that you can buy or trade, such as pattents, copy-rights and other forms of intelectual property

Question 14

Tacit knowledge

Answer 14

Knowledge that is learned from experience and insight, and has been defined as intuition, know how, little tricks, and judgement

Question 15

Intelectual capital

Answer 15

An organizations knowledge, experience, relationships, process discoveries, inovations, market presence, and community influence

Question 16

Human capital

Answer 16

The knowledge, skills, and abilities of employees

Question 17

Renewal capital

Answer 17

Intelectual property which consists of patents, licenses, copy-rights, and marketable innovations including products, services, and technologies

Question 18

Strucural capital

Answer 18

Formal systems and informal relationships that allow employees to communicate, solve problems, and make decisions

Question 19

Relationship capital

Answer 19

An organizations relationships with suppliers, customers, and compettitors that influence how they do business

Question 20

Customer capital

Answer 20

The value of an organizations relationships with its customers

Question 21

Knowledge management

Answer 21

The creation, collection, storage, distribution, and application of compiled “know what” and “know how”

Question 22

Mental models

Answer 22

Deeply ingrained assumptions, generalizations, or images that influence how we would understand the world and how we would take action

Question 23

Knowledge sharing

Answer 23

Providing task information and know how to help and collaborate with others, to solve problems, develop new ideas, or implement policies or procedures

Question 24

Knowledge hiding

Answer 24

An international attempt by an employee to withhold or conceal knowledge that has been requested by another employee

Question 25

Communities of practice

Answer 25

Groups of employees who share similar concerns and pproblems and meet regularily to share their experience and knowledge, learn from eachother, and identify new approaches for working and solving problems

Question 26

Workplace learning

Answer 26

The process of aqcuiring job related knowledge and skills through formal training programs and informal social interactions among employees

Question 27

Informal learning

Answer 27

Learning that occurs natuarlly as part of work and is not planned or learned by the organization

Question 28

Formal learning

Answer 28

Learning that is structured and planned by the organization