Chapter Four

Question 1

Needs Analysis

Answer 1

A process to identify gaps or deficiencies in employee and organizational Performance

Question 2

Need

Answer 2

A gap between current and desired results

Question 3

What are the four steps in the needs analysis process?

Answer 3

Step one: Concern
Step two: Importance
Step three:Consult stakeholders
Step four:Data collection

Question 4

Organizational analysis

Answer 4

The study of the entire organization, including its strategy, environment, resources, and context

Question 5

Resource analysis

Answer 5

The identification of the resources available in an organization that might be required to design and implement training and development programs

Question 6

Organizational climate

Answer 6

The collective attitudes of employees toward work, supervision, and company goals, policies and procedures

Question 7

Training transfer climate

Answer 7

Characteristics in the work environment that can either facilitate or inhibit the application of training on the job

Question 8

Continuous learning culture

Answer 8

A culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization

Question 9

Task analysis

Answer 9

The process of obtaining information about a job by determining the duties, tasks, and activities involved and the knowledge, skills and abilities (KSA’s) required to perform the tasks

Question 10

Job description

Answer 10

A statement of the tasks, duties, and responsibilities of a job

Question 11

Competency

Answer 11

A cluster of related knowledge, skills, and abilities that enables the job holder to perform effectively

Question 12

Cognitive task analysis (CTA)

Answer 12

A set of procedures that focuses on understanding the mental processes and skills required for performing a job

Question 13

Team task analysis

Answer 13

An analysis of tasks as well as team based competencies (knowledge, skills, and attitudes) associated with the tasks

Question 14

Person analysis

Answer 14

The process of studying employee behaviour and performance to determine whether performance meets standards

Question 15

Contingency management

Answer 15

Practices based on the belief that every act has a consequence and if the consequence is the reward, then the act will be repeated

Question 16

Rapid needs anylsis

Answer 16

A quick and inexpensive needs analysis that involves gathering available information and using data that already exists