Chapter Seven

Question 1

On the job training

Answer 1

A training method in which a trainee receives instructions and training at his or her workstation from a supervisor or an experienced

Question 2

Job instruction training

Answer 2

A formalized, structured, and systematic approach to on the job training that consists of four steps: preparation, instruction, performance, and follow up

Question 3

Performance aid

Answer 3

A device at the job site that helps an employee perform his or her job

Question 4

Job rotation

Answer 4

A training method in which trainees are exposed o different jobs, functions, and areas in an organization

Question 5

Cross training

Answer 5

Training employees to perform each other’s jobs

Question 6

Apprenticeships

Answer 6

Training methods for skilled trades workers that combine on the job training and class room instruction

Question 7

Coaching

Answer 7

An experienced and knowledgeable person is formally called upon to help another person develop the insights and techniques pertinent to the accomplishment of their job

Question 8

Mentoring

Answer 8

A senior member of an organization takes a personal interest in the career of a junior employee

Question 9

Career support

Answer 9

Mentoring activities that include coaching, sponsorship, exposure, visibility, protection, and the provision of challenging challenging assignments

Question 10

Psychological support

Answer 10

Mentoring activities that include being a friend who listens and counsels, who accepts and provides feedback, and who is a role model for success

Question 11

E-mentoring

Answer 11

Mentoring programs in which the mentor and protégé communicate online