Chapter One Flashcards
What is CRM?
Resource Management Training is team training that teaches team members to use all available resources - people, information, and equipment
What is performance management?
The process of establishing performance goals and designing interventions and programs to motivate and develop employees to improve their performance
What are SMART goals?
S- be Specific in targeting objectives M- establish a Measurable indicator of progress A- the goal must be challenging but attainable R- goals should be relevant and meaningful T- state a Time frame when the objective may be completed
What are the four steps in the performance management process?
1) Performance expectations and goals
2) Monitor performance and provide feedback
3) Performance evaluation and consequences
4) Employee training and development
Training
Formal and planned efforts to help employees acquire knowledge, skills and abilities to improve performance in their current job
Development
Formal and planned efforts to help employees acquire knowledge, skills, and abilities required to perform future job responsibilities
Human resource development
Systematic and planned activities that are designed by an organization to provide employees with opportunities to learn necessary skills to meet current and future job demands
What are two examples of intrinsic benefits that employees gain from training and development in the workplace?
Attitude
Knowledge
What is an example of Extrinsic benefit that employees gain from training and development in the workplace?
Salary - Higher earning as a result of increased knowledge and skill
What is a skills mismatch?
An insufficient number of workers with the skills needed are available jobs
What is Strategic human resource management (SHRM)?
The alignment of human resources practices with an organization’s business strategy
Strategic Training and Development
The alignment of an organization’a training needs and programs with an organization’s strategy and objectives
What are the four steps in the strategic model of training and development?
1) Business strategy
2) HRM Strategy
3) Learning and training strategy
4) Training and development programs
Organizational culture
The shared beliefs, values and assumptions that exist in an organization
What is a high performance work system (HPWS)?
An interrelated system of human resource practices and policies that usually includes rigorous recruitment and selection procedures, performance - contingent incentive compensation, performance management, a commitment to employee involvement, and extensive training and development programs
