Chapter Ten.1

Question 1

Classical management theories place primary emphasis on control, chain of command, and ?

Answer 1

Downward flow of communication

Question 2

The most effective means of downward communications is ?

Answer 2

Oral & written communication combined.

Question 3

Which of the following is a characteristic of the organizational grapevine ?

Answer 3

It can be highly selective and discriminating

Question 4

The following statement about male and female styles in conflict resolution is accurate

Answer 4

To most women , conflict is a threat to connection to be avoided at all cost

Question 5

The ability to communicate effectively with an increasing number of minority citizens will continue to be a problem for most law enforcement agencies. Various departments are attempting to solve this problem in a number of ways including ?

Answer 5

Luring bilingual officers
Maintaining list of qualified interpreters
Including cultural awareness trying programs in their roll calls

Question 6

It is obvious there are internet problems with using family members or neighbors as interpreters for the police when they arrive at the scene of a crime such as :
The citizen may have difficulty with English.
The citizen may be biased against the police
Some terms may be outside the citizens Knowledge or vocabulary.
What is NOT! one of the problems with using citizen interpreter ???

Answer 6

The citizen may be biased and want to help the victim

Question 7

Messages sent back to the receiver from the sender are referred to as ?

Answer 7

Feedback

Question 8

Anything that disrupts communication. is reared to as ?

Answer 8

Noise

Question 9

The following is a type of downward communication:
Job institutions
Job rationale
Job clarification
what is NOT ! a type of downward communication ?

Answer 9

Indoctrination

Question 10

The lest effective means of downward communication is ?

Answer 10

The organizational grapevine