Chapter Five.2

Question 1

The human relations school ?

Answer 1

Was fathered by Mayo’s research
Developed in reaction to the mechanistic orientation of traditional organization theory
Views organizations as social systems

Question 2

Open systems cannot absorb all information and other inputs. Excesses of inputs would overwhelm them. Therefore , open systems have what ? selective mechanism that filter out some potential inputs and attunes them to important signals from the environment ?

Answer 2

Coding

Question 3

According to chaos theory , when natural disasters strike, small helpful actions taken everywhere produce the ?

Answer 3

Butterfly effect

Question 4

What are the two sources of pressure for police departments?

Answer 4

External democratic control

Internal control

Question 5

With regard to authority , the concept that people are responsible for directing certain task, despite the fact that this means the authority of the supervisor might cut across organizational lines , is referred to as?

Answer 5

Functional supervision

Question 6

Police officers working in the field , meeting with members of the public , and using their discretion on how to implement public policing are acting as ?

Answer 6

Street level bureaucrats

Question 7

Which group of individuals called for a softening or elimination of many features of the pure bureaucratic model ?

Answer 7

Organizational humanist

Question 8

Which of Maslow’s needs level is thought to be essential as the most basic human need ?

Answer 8

Physiological needs

Question 9

What is the name of the decision making tool developed by Lewin and often used by behavior system theorists ?

Answer 9

Force field analysis

Question 10

The following are characteristic of an open system ?

Answer 10

Recognizing that everything beyond it’d boundary is part of its environment.
Has the tendency to become more complex and specialized.
Becomes a double loop learning organization in order to be adaptive